Managing Admin Panel

Order Management

Manage your orders and view their details under Customers -> Orders in your Shopware admin panel as shown below

Transaction Overview

Click the icon for the particular order number to review the Novalnet transaction details for that order.

You will have a detailed overview of the Novalnet transaction details under Communication -> Customer comment as shown below

Order details for Instalment payments

To review the completed and pending payments for a particular instalment order, click on the order number and scroll down to the Instalment Information section as shown below

Confirming / Cancelling a transaction via Novalnet

Depending on your “Payment Action” configuration, the Payment status might be automatically set to “Reserved” if authorization is required for an order.

To confirm or cancel the transaction of an “Reserved” order, navigate to Customers -> Orders in your shop admin panel and select the particular order.

To confirm an “Reserved” order, select Confirm under the Novalnet tab and click the Update button on the order detail page as shown below

Then, click Yes in the Manage Transaction popup. After manual confirmation, Novalnet will process the transaction.

To cancel an “Reserved” order, select Cancel under Manage Transaction and click the Update button on the order detail page as shown below

Then, click Yes in the Manage Transaction popup. After you have cancelled the order, Novalnet will cancel the transaction.

After you have confirmed or cancelled, the new transaction details will be displayed under Customer comment as shown below. Refer to Transaction Overview for more details about the Comments.

Refunding an order

You can refund the buyer full order amount. Refund can be initiated by navigating to Customers -> Orders -> Choose the order as shown below.

Provide the refund amount under the Novalnet tab and click the Update as shown below

Once the full or partial order amount has been refunded, the order status will be changed. At this point, a new transaction (TID) will be generated. You will see the new transaction status under Customer comment section of the order. Refer to Transaction Overview for more details about the transaction details..

Refunding Instalment orders

To refund an instalment order, navigate to Customers -> Orders. Click to the Instalment Information section and click next to the completed instalment cycle that needs a refund, as shown below

In the refund field that appears, enter the refund amount and click Update as shown below

Cancelling Instalment orders

Instalment Cancellation

To cancel the instalment orders through options, navigate to Customers -> Orders -> Novalnet in your shop admin panel. Under Instalment Cancel select instalment cancel type and click Update.

Please follow the below steps to cancel the instalments in two different ways,