Managing Admin Panel

Order Management

Manage your orders and view their details under SALES -> Orders in your Magento admin panel as shown below

Transaction Overview

Click the View of a particular order ID to review the Novalnet transaction details for that order.

Navigate to Information menu and the actual transaction details will be displayed under Payment Information as shown below

Order details for Instalment payments

To review the completed and pending payments for a particular instalment order, choose the particular order and click the Instalment menu, then scroll down to the Instalment Summary section as shown below

Confirming / Cancelling a transaction

Depending on your “Payment action” configuration the order status might be automatically set to “On hold” if authorization is required for that order.

To confirm or cancel the transaction of an “On hold” order, navigate to SALES -> Orders in your shop admin panel and select the particular order.

To confirm the “On hold” order, click Capture on the order detail page as shown below

Now click Submit Invoice on the capture page as shown below. After manual confirmation, Novalnet will process the transaction.

To cancel the “On hold” order, click Void on the order detail page as shown below

Then click OK in the popup as shown below. After you have cancelled the order, Novalnet will cancel the transaction.

After order confirmation or cancellation, the new transaction details will be displayed under Payment Information tab as shown below. Refer to Transaction Overview for more details about the Payment Information.

Refunding an order

Full Refund

You can refund the buyer full order amount. Refund can be initiated by navigating to SALES -> Orders -> select the order -> Invoices -> View from the Invoice as shown below

Now select Credit Memo and then click Refund as shown below

Once the full order amount is refunded, the order status will be changed and a new transaction (TID) will be generated. You will see the new transaction details under Payment Information of the order. Refer to Transaction Overview for more details about the Payment Information.

Partial Refund

You can refund the buyer’s partial order amount. Refund can be initiated by navigating to SALES -> Orders -> select the order -> Invoices -> View from the invoice as shown below

Then select Credit Memo as shown below

Set the Qty to Refund value below than an ordered quantity in the Items to Refund table, and click the Update Qty’s, so that Refund Totals will get updated as shown below

Enter the partial order amount in the Adjustment Refund and click Refund.

Once a partial refund of the order amount in done, a new transaction (TID) will be generated. You will see the new transaction details at the same Payment Information of the order.