Subscription Cancellation

Subscriptions normally would be cancelled in one of the following five ways at Novalnet:

• Through an automated API call from the merchant server.
• Automatically on receipt of a return debit note.
• Automatically when a subscription is not extended because the renewal transaction fails.
• Manually by the merchant (in the Novalnet Admin Portal)
• Manually by the end customer (in the customer portal). This is an optional service and can be deactivated by merchant.

Option 1: Cancellation through the Novalnet admin portal

To cancel the active subscription in your portal, follow the below steps,

1. In your portal, go to the Search menu and search for the transaction to be listed by using the corresponding filtering options
2. Click on the transaction for which you want to cancel the subscription.
3. Then navigate to the Subscription tab.
4. Select the reason for Subscription cancellation, and then click on the Cancel Subscription button.

Option 2: Via direct API

For establishing the direct API call with the subscription cancellation, refer the link here