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Telecom sector 
By- SAURABH KAPALE
INTRODUCTION OF TELECOM SECTOR
HISTORY OF TELECOM IN INDIA 
 1854 A regular, separate department was opened, when telegraph 
facilities were thrown open to the public. 
 1854-57 The Telegraph Department comprised a Superintendent of 
Telegraphs. 
 Three Deputy Superintendents at Bombay, Madras and Inspectors at 
Indore, Agra, Kanpur and Banaras and an operating and 
maintenance staff. 
 April,1925 The accounts of the Indian Posts and Telegraphs were 
reconstituted to examine the true fiscal profile of the department. 
 The installed capacity of these 196 exchanges was 3,362 lines with 
11,296 working connections. 
 Indo-European Telegraph Department, later known as the Overseas 
Communications, was administered by a Director-in-Chief whose 
headquarters was in London.
Contribution towards GDP of India 
 In 2008, estimates placed the telecommunication industry's revenue 
at $4.7 trillion or just under 3 percent of the gross world product. 
 India’s telecom sector was the poster boy for India ’s growth story 
over the last decade. In last four years, the sector grew by 20% 
CAGR and the mobile subscriber base crossed 900 million, second 
only to China. Telecom contributes approximately 3% to India’s 
GDP. 
 The National Telecom Policy (NTP) has targeted 100% tele-density 
and 600 million broadband connections by 2020, which includes 
connecting 250,000 Gram Panchayats by optical fibre network. 
 This will translate into demand for an additional 400,000 base 
stations and 50,000 towers with average tenancy of 2.3 at an 
investment of Rs. 50, 000 Crores.
Major Players In Indian
• Bharti Airtel Limited, commonly known as Airtel, is an Indian 
multinational telecommunications services company headquartered 
in New Delhi, India. 
• providing 2G, 3G and 4G services depending upon the country of 
operation. Airtel is the world's third largest mobile 
telecommunications company by subscribers, with over 275 million 
subscribers 
• It is the largest cellular service provider in India, with 192.22 million 
subscribers as of August 2013 
• Airtel is the Second largest Asia-Pacific mobile operator by subscriber 
base, behind China Mobile.
!DEA 
 Idea Cellular, commonly referred to as Idea, is an Indian mobile 
network operator based in Mumbai, India. 
 This dual holding by the Tata also became a major reason for the 
delay in Idea being granted a license to operate in Mumbai. This 
was because as per Department of Telecommunications
 It was incorporated on 15 September 2000 and took over the 
business of providing of telecom services and network 
 It is the largest provider of fixed telephony, largest broadband 
services provider with more than 60% Market share, and fourth 
largest mobile telephony provider in India 
 BSNL is India's oldest and largest communication service provider 
(CSP) 
 It had a customer base of 117 million as of January 2014
 It is the 15th largest mobile phone operator with over 150 million 
subscribers 
 Established in 2004, it is a subsidiary of Reliance Anil Dhirubhai 
Ambani Group 
 Wireless segment 
 Broadband segment (Internet access operations) 
 Global segment: national and international long-distance 
operations (and the wholesale operations of its subsidiaries) 
 Investment segment: investment activities of the Reliance Group 
companies 
 Other segment: customer care and direct-to-home (DTH) activities
Comparison Between !dea and 
BSNL
• Idea Cellular, commonly referred to as Idea, is an Indian mobile network operator 
based in Mumbai, India. 
• This dual holding by the Tata also became a major reason for the delay in Idea 
being granted a license to operate in Mumbai. This was because as per 
Department of Telecommunications 
• Mobile, Telephony wireless broadband 
• Aditya Birla Group(49.05%) 
• Axiata Group Berhad(19.96%)
 BSNL is an Indian state-owned telecommunications company 
headquartered in New Delhi 
 IT is the largest provider of fixed telephony, largest broadband 
services provider with more than 60% Market share, 
 And fourth largest mobile telephony provider in India. However, in 
recent years the company's revenues and market share have 
plummeted into heavy losses due to intense competition in the 
Indian telecommunications sector. 
 BSNL is India's oldest and largest communication service provider
 On 19 May 2010, the 3G spectrum auction in India ended. Idea paid 
5,768.59 crore for spectrum in 11 circles. 
 The circles it will provide 3G in are Andhra Pradesh, Gujarat, 
Haryana, Himachal Pradesh, Jammu & Kashmir, Kerala, 
Tamilnadu,Madhya Pradesh, Maharashtra & Goa, Punjab, Uttar 
Pradesh (East) and Uttar Pradesh (West) 
 On 28 March 2011, Idea launched 3G services in Gujarat, Himachal 
Pradesh and Madhya Pradesh. The launch cities were Ahmedabad, 
Shimla and Indore 
 Idea currently supports up to 21.1 Mbit/s over 2G speeds of 256 
kbit/s
 BSNL paid the Indian government Rs. 101.87 billion for 3G spectrum 
coverage 
 As of 2011, BSNL offers coverage in over 800 cities across India 
 BSNL launched in 2012 a 3G wireless pocket router named Winknet 
Mf50. 
 It was released in collaboration with Shyam Networks 
 Winknet Mf50 enables the connection of multiple devices to the 
internet using a single sim card.
 Total number of subscribers for Idea stood at 141.84 million at the 
end of August 2014. 
 Idea leads all other telecom operators in India in the MNP (Mobile 
Number Portability) race, with a net gain of 1,031,380 subscribers as 
on 31 August 2011 
 Idea also leads all other competitors in having the most active 
subscriber base, scoring highly on the VLR statistics. Visitor Location 
Register
 BSNL has started 3G services in 290 cities and acquired more than 
600,000 customers. 
 BSNL goes by the motto "Connecting India, faster 
 BSNL offers seamless coverage in almost all urban and rural areas of 
India 
 BSNL enforces censorship of online content as per orders of Indian 
Department of Telecom 
 The Broadband customer base of 3.56 Million customer in 
March'2009 is planned to be increased to 16.00 million by March 
2014
Product 
Price 
Place 
Promotion 
People 
Process 
Physical Evidence 
7 p’s
Core product- 
 Telephone services, 
 Wireless phones 
 Internet 
 Customer care service 
Augmented product- 
 After sale service 
PRODUCT
PRICE 
 World’s cheapest price rates. 
 Customer based pricing strategies. 
 Flexible pricing mechanism 
 Controlled by TRAI. 
 Monthly price plans are available. 
 Rewards on the usage.
PLACE 
 Service providers now also have customer assistant stores like 
Vodafone store, idea showrooms etc. 
 Customers are able to see and handle products they consider to 
buy. 
 Telecom service provider has wide and extensive presence even in 
the remotest areas. 
 Telecom service provider has Customer Care Touch Points. 
 Distributors like E.g., grocery stores, chemists, outlet etc.
PROMOTION
!DEA 
 Nhi Banege ullu aaj se 
 Start its Promotion last year. 
 To communicate the value added services. 
 had low cost costumes, real people. 
 7 advertisements cost only Rs 3 Crores.. 
 No celebrity endorser - No associated risks and costs. 
 Every month new ad came.
!DEA ADVERTISING
BSNL 
 Start Promotion From few years back 
 To communicate their services 
 celebrity endorser 
 Using Same ads for long time
BSNL ADVERTISING
PEOPLE 
Internal 
• Employees 
• House keeping staff 
Mediator 
• Agents 
• Distributors 
External 
• Consumers
PROCESS 1 
Choose a particular service provider 
Choose prepaid/postpaid service 
Get a SIM card 
information about 
recharge coupons, 
validity, talk time & tariff 
plans
Physical Evidence 
• SIM cards, Recharge Vouchers. 
• Service outlets. 
• Brochures 
• Data cable 
• Posters & Hoardings 
• Office buildings 
• Data Card
WHAT IS SPCTRUM? 
 Radio waves are a form of electromagnetic radiation which, like 
visible light or infrared, make up a portion of the entire spectrum. 
They cannot be perceived by human eyes or ears, and they are not 
harmful in the environment. Depending on their frequency 
(measured in hertz), radio waves can pass through solid objects and 
travel long distances. This makes them useful for mobile 
communications, broadcasting and many other wireless 
applications.
SOME FAMOUS MARKETING 
CAMPIAGNS 
 No Ullu banana, is the new Idea! This is the essence of the latest 
brand campaign by Idea Cellular, featuring its Brand Ambassador 
Abhishek Bachchan. The ad highlights the power of mobile internet 
on the Idea network, and how it can empower users to evade 
unscrupulous situations and people in India.
BSNL 
 Almost a year since it roped in deepika padukone as its brand 
ambassador to give it a young and energetic image, the state-owned 
telecom major, BSNL has rolled out an advertising campaign 
for its value-added-services (VAS). "VAS is the only area where there 
is a huge opportunity of making large profit in current telecom 
market as it helps the players to increase their Average Revenue Per 
User
3G 
 3G, short form of third Generation, is the third generation of mobile 
telecommunications technology.This is based on a set of standards 
used for mobile devices and mobile telecommunications use 
services and networks that comply with the International Mobile 
Telecommunications-2000 (IMT-2000) specifications by 
the International Telecommunication Union.3G finds application in 
wireless voice telephony, mobile Internet access, fixed 
wireless Internet access, video calls and mobile TV.
4G 
 4G, short for fourth generation, is the fourth generation of mobile 
telecommunications technology, succeeding 3G and 
preceding 5G. A 4G system, in addition to the usual voice and other 
services of 3G, provides mobile broadband Internet access, for 
example to laptops with wireless modems, to smartphones, and to 
other mobile devices 
 4G provider in india 
 Airtel 
 Reliance
THANKS