Raju Malhotra

We scaled a business… and then we sold it! Becoming part of Certinia is the perfect outcome for MOONNOX - we bring structured and unstructured data together, unlocking the full context engine for the professional services lifecycle. I joined Moonnox because of Robert Ong's vision, David Cotten's ability to pioneer the AI landscape, and Glen Stoffel's strength in selling it. I got to be side by side with Marissa Bowman (again!) and finally work with the legend, Saar Calev. We have a lean and nimble team with Vadym Trykhlib, Jared Walker, Jeff Borders, and Wesley Webster. It was hard. It was so much work, and the most fun. I wouldn’t trade it for a thing. Working with Certinia over the past couple weeks proves we can now do together what we wouldn’t have been able to do alone. Certinia’s bold leadership team will take us there, building a future where humans are always the center of every transformation strategy. DJ Paoni, Robert Cesafsky, Prasad Narasimhan Sulur, John Tully, Todd Kisaberth, Mimi Spier, Sarah Shorett, Craig Ballard, Molly Foley - let's do this. A special thank you to our board (looking at you Victor Gutwein & Jay Laabs) and, most importantly, our customers. Without whom there would be no Moonnox. We took Moonnox to the moon, and I’m not even sad it’s over. It feels like we’re just getting started.

Big news! Moonnox is now part of Certinia: https://bit.ly/3TvyUFk We built Moonnox to solve a big problem: the context that runs a services project — everything that was scoped, changed, and decided, that lives in the call transcripts, the threads, the tickets, and the docs — almost never lands in the systems that run the business in a structured, usable form. As firms grow, that problem only compounds. Joining Certinia puts our technology inside the system services firms already run on: sales, delivery, finance, and customer success, unified on a single record. For our customers: you keep everything you had with Moonnox, plus a direct line into Veda, Certinia's AI engine for services operations, and the depth of a platform trusted by roughly 1,400 services organizations worldwide. This is our last post here, so please follow Certinia for all future updates! #WeAreCertinia #ProfessionalServices #AINativeServices

First, thank you to Zabrina Stoffel, Kelsey Ong and Katie Cotten.  While running their own companies, careers and our families, they also managed to be rocks for each of us.  This does not happen without each of you. Period.  Thank you. My own conversation with Z went something like this. “How much will you get paid?”  Nothing “What will the hours be like?” Absurd "How long will it take?" No idea “What’s it called?”  Moonnox “Huh?...” “So why do you want to do this?”  Because I believe it is the future, and I believe in Robert and David. “Ok then.  Let's go!” “Are you going to wear that Moonnox t-shirt every day?”  No, I bought three of them, I'll rotate. Thanks to my co-founders Robert Ong and David Cotten.  As career technology consultants, they know the problem they are solving intimately.  But they didn’t just have the foresight and vision for Moonnox.  They took that inspiration and built it.  They created a category where there was none before.  Many will follow in their wake.  With the vision and the product started, they needed belief.  I want to thank those early Moonnox believers.  Customers who recognized that our industry was shifting and decided not to wait, but instead to lead. 8Squad, DoubleTrack, Click Boarding, ThirdEye Consulting, Wise Wolves, Orion Global Solutions, Penrod, Five to Flow, Spaulding Ridge, MainStreet Investment Advisors, LLC , 3Cloud, Thunder, Superstep Capital, Tru Consulting, Neocol, Fidenda, Platinum River INNOVATIONS Thanks to our leading and very pragmatic partners who understood the “rising tides” moment we are all in, and decided to build momentum together.    Thank you Swantide Hubbl Technologies OpMentors Thanks to the Moonnox team and their families who put their careers on the line to bring this from vision and belief to reality.  Melody Benteler Marissa Bowman Saar Calev Jeff Borders Vadym Trykhlib Wesley Webster Jared Walker Finally, thanks in advance to all of our new colleagues at Certinia.  We are joining a leader, who shares our category defining vision of #AINativeServices, and is amplifying it 100X into the market.  Today, I am officially retiring my Moonnox “uniform”, and donning a new one.  Today #WeAreCertinia.   LFG!!!!

My team and I have been living and breathing this announcement for weeks, so it's a great day to finally see it out in the world… Certinia has officially acquired MOONNOX! https://bit.ly/3TvyUFk Proud of how this story came together, and even more excited about what it means for our customers. Welcome to the Certinia team, Moonnox. #WeAreCertinia #AINativeServices DJ Paoni David Cotten Robert Ong Glen Stoffel Raju Malhotra John Tully Todd Kisaberth Robert Cesafsky Prasad Narasimhan Sulur Mimi Spier Erin Sawyer Kris Kildahl Joe Minutoli Deb Ashton Marissa Bowman Melody Benteler Mike Tomlinson Kathleen See Dylan Kearney Torii Friedheim

Big news: today, we acquired MOONNOX: https://bit.ly/3TvyUFk The way professional services work is changing faster than at any point in the industry's history, and today we've taken a major step to help our customers lead that change. Services teams lose too much of their day to work that shouldn't require them: chasing notes, rebuilding SOWs from scratch, turning scattered meetings into status reports after the fact. The insight to do that work already exists, it's just trapped in the conversations, emails, and moments no system ever fully captures. Moonnox closes that gap. Its AI-native platform captures what happens where services work gets done, across the meeting, messaging, and email tools teams use every day, and brings it together with the structured system of record Certinia has built over 17 years. Fused and delivered through Veda, Certinia's system of action, it means AI that can draft the SOW, build the project plan, and document the delivery — grounded in complete, trusted context. Best of all, it gives your people their best work back: the time to solve hard problems, advise clients, deliver value, and shape outcomes. This is the future of #ProfessionalServices. And it's here today. #Moonnox #WeAreCertinia #AI

Curious what other product leaders are building for their AI-powered PM workflows. I’ve been spending the last few weeks building a Product Management OS in Cursor, a collection of prompts, workflows, and AI agents that help with everything from strategy and discovery to PRDs, roadmaps, metrics, and stakeholder communication. It’s already changing how I work, but I have the feeling I’m only scratching the surface. For those of you using Cursor, Claude Code, Windsurf, VS Code, or other AI coding tools: * What workflow has saved you the most time? * What’s one prompt or agent you couldn’t live without? * What did you build that you wish you’d built sooner? * What ended up being a waste of time? I’m especially interested in things like: • Customer research synthesis • PRD generation • Product analytics • Roadmap planning • Meeting notes → action items • Experiment design • AI evals and prompt testing • MCP servers and external integrations Would love to swap ideas. If there’s enough interest, I’m happy to share the architecture once it’s a little more polished. . . . #productManager #AIproductmanager