Square Canada Inc. Reviews 1,712

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly interface and the ease with which they can set up and navigate the system. People highlight the convenience of accepting various payment methods, which has significantly boosted sales, especially at markets and for charitable contributions. Consumers find the app reliable and efficient for processing payments, tracking sales, and managing inventory. The possibility to use smartphones for payments without needing extra equipment is highly valued. Reviewers also commend the quick transfer times and the clarity of the loan repayment terms. The responsive customer support and the helpful online community further enhance the positive experience, making it an essential tool for businesses of all sizes.

Based on these reviews

Rated 4 out of 5 stars

I really appreciate the ability to take card payments. One didnt go through and the customer was gone before I realized so that’s the only reason i’m not giving a full 5 stars. Also I meant to use a d... See more

Company replied

Rated 4 out of 5 stars

Purchase of 2nd generation replacement - item defective unfortunately. Replace and pickup of defective Square happened quickly. Just couldn’t be sure that it would arrive in time for show without any... See more

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Rated 4 out of 5 stars

Square has been the only point-of-sale that I've used in my business. However, I've had plenty of experiences with other point-of-sales systems as I've worked in retail since I was 15 years old.... See more

Company replied

Rated 4 out of 5 stars

I was sent to this site to review Square before I've had a chance to really use the service, so all I can talk about is the setup process. It was not too bad, but was very glitchy when it came to set... See more

Company replied

Rated 5 out of 5 stars
Invited

Square has been an amazing tool for my business. The app is easy to use, fast, and reliable. I love how seamless it is to process payments, track sales, and manage inventory all in one place. The repo... See more

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Rated 5 out of 5 stars

I needed a way to accept cards while at a small venue, I needed to set something up quickly and I needed it now using only my phone. Square was able to give me all this, and as it was recommended by... See more

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Rated 5 out of 5 stars
Invited

Once I've learned to use it I've found it perfect for my small business. It's a professional addition for customers who want to pay by debit or credit card. Would definitely recommend if you're thinki... See more

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Rated 5 out of 5 stars
Invited

This is such a convenient app!! I sell art pieces at Artisan markets and Square has made it possible to take debit and credit payments from my customers. It’s easy to use, the fees are very afford... See more

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Rated 5 out of 5 stars

Having Square allows me to offer more payment options for customers purchasing my artwork. Which in turn, prevents me from losing a sale. I got my payment in 2 business days which is amazing.

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Rated 5 out of 5 stars

I was up and running in minutes. The process was intuitive and secure. As an artist vending at events Square has made it possible to transact with ease.

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Rated 5 out of 5 stars

Don’t have to wait or contact anyone, everything can be done online, and it’s super easy to set up. They accept all types of payments and even offer a “Pay Later” option for customers. Secure payment... See more

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Rated 5 out of 5 stars

The setup was quick and easy, and taking payment on my phone was fantastic. I am an artist and used the app at my first art market. It made a huge impact to my sales being able to accept cards for pay... See more

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Rated 5 out of 5 stars

I'm so glad I got Square. It was much easier to set up and start using than I'd feared. Customers no longer need to have large amounts of cash, and I don't have to worry about carrying large amounts o... See more

Company replied

Rated 5 out of 5 stars
Invited

Square has allowed me to sell my products anywhere at anytime to anyone who prefers to use a card to pay. This is huge! We would not have as many sales if we only accepted cash. The convenience of usi... See more

Company replied

Rated 3 out of 5 stars

A brand new unit where I cannot pay using the square POS as the one green light doesn't come on and if I left my credit/debit card on the square POS, it doesn't beep and show four lights indicatin... See more

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Rated 5 out of 5 stars
Invited

Square is a great option for small business and non profits to accept payment using a credit or debit card. Their fees are low and transfer time is quick. Highly recommended, saved significant cost... See more

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Rated 5 out of 5 stars

I run a small retail shop in Vancouver and Square has made payments and tracking so simple. From online orders to in-person sales, everything syncs perfectly. I also used Square Loans, and the repaym... See more

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Rated 5 out of 5 stars

I am not super tech savvy so I was very nervous when I let setting up my square space till the night before my first market, but it was so easy to set up , link to my tablet and it worked right away!... See more

Company replied

Rated 5 out of 5 stars
Invited

⭐️⭐️⭐️⭐️⭐️ “I’ve been using Square for my business and I couldn’t be happier! Payments are always fast, secure, and reliable. The system is very easy to use for both me and my clients, and I love how... See more

Company replied

Rated 5 out of 5 stars
Invited

Square has been easy and efficient! So glad I choose them for my business , Has made my business transactions so easy to keep track of , Square does it all and then some .I highly recommend Square for... See more

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Rated 5 out of 5 stars

Easy to set up an account and verification process. Square plug in worked seamlessly with Woo Commerce on my website.

Company replied

Rated 5 out of 5 stars
Invited

Square is essential for my little art business. Easy to use with the phone app and so convenient. Payments to my account are made quickly - could not operate without it!!

Company replied

Rated 4 out of 5 stars

Easy to set up, even for someone not tech savvy. If I could use the system for lottery payouts, cash back and empty alcohol container refunds, I would have definitely given 5 stars.

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Rated 5 out of 5 stars

I use this Square for my business which is selling candles at craft markets. I gave it a great review because people were excited that I had I had it so they could use their debit card and I was excit... See more

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Rated 4 out of 5 stars

Using square on my IPhone App. I had trouble with 3 out of 10 transactions. Card would not tap. One customer used a different card and it worked. I entered another one manually. The third one eventual... See more

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Rated 3 out of 5 stars

Need more help to understand what the free program provides and how or whether to add inventory to my account. Not sure whether I need the paid program or can use the free one

Company replied

Rated 5 out of 5 stars

I have used squareup for a week at been able to accept all the payment types. I also have a an app that manages all the sales included. If you’re looking for a great pos system get squareup. It is eas... See more

Company replied

Rated 5 out of 5 stars

I spoke with a manager named Lee, who was very kind and helpful in working with me to resolve my issue. As a new Square customer, I truly appreciate the support and am looking forward to receiving my... See more

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Rated 5 out of 5 stars

The hardware worked after speaking with a third representative at Square who finally solved my issue. Having to return the first terminal as it appeared defective, once I had the new one Peggy set me... See more

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Rated 5 out of 5 stars

Square is simple to set up with everything at your fingertips. Easy to navigate and take payments. We are using just the Square terminal for our Concession business.

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Rated 5 out of 5 stars

I had been trying for weeks to get a portable POS from my bank for weeks. However it wasn’t going to arrive by my tradeshow. I have used square with my small business years before but didn’t think I... See more

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Rated 5 out of 5 stars

Set up is very easy, I’m happy I can take payment with my phone without purchasing equipment.

Company replied

Rated 5 out of 5 stars
Invited

The POS system is very intuitive and easy to use. We've had a good experience through the last year. Thank you kindly!

Company replied

Rated 5 out of 5 stars

Set up was very easy and I like that you can use your phone for people to tap and don’t have to purchase equipment right away.

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Rated 5 out of 5 stars

I downloaded the square app to help grow contributions to our christmas charity. Gives people another option to donate :)

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Rated 3 out of 5 stars
Invited

I like that people can pay just by tapping their card . Frustrating that I can not get the actual square to go to pay it always goes to my phone to pay . 😠

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Rated 4 out of 5 stars

Square is fairly easy to set up, but it took a few days (not hours). The transactions are really easy to do. I just began using it, so I’m hoping the transactions went through!

Company replied

Rated 5 out of 5 stars

Very easy to set up and use. Cost is amazingly low, and a free app. This is great for markets and occasional sellers like myself. I’m telling all my side hustlers.

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Rated 5 out of 5 stars
Invited

Great product to take payments with and no problems so far. 100% would recommend square to anyone.

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Rated 5 out of 5 stars

I like that there’s a free app and it’s very easy to use. It’s made selling at a market much better than it has been before.

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Rated 3 out of 5 stars

I like that the app is easy to use and very versatile. I would like more design in the app background and more choices for a layout.

Company replied

Rated 5 out of 5 stars

It was so easy. It was made easy for me. Got set up immediately. Was able to go to my next table sale with payment option. Loved it.

Company replied

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Company details

  1. #2 of 8 best companies in Payment Service
  2. #11 of 18 best companies in Business to Business Service
  3. #1 of 2 best companies in Card Processing Service
  4. #2 of 3 best companies in e-Commerce Solution Provider

About Square Canada Inc.

Written by the company

Solutions that scale with your ambitions.

Accept payments, get fast access to your cash and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.

Get started Talk with our team

Helping every type of business succeed.

From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.

Trusted by business owners like you.

“Having instant access to my Square Balance is game changing. You don’t have to wait two business days just to spend your own money.”

— Diana Joyce

Owner, Tita Flips, Toronto

“The first thing customers see when they come up to the counter is the Square Register. The design fits so well with our brand. It’s just an upgrade to your business.”

— Dallah El Chami

Owner, Superbaba, Vancouver

“Having so much information at my fingertips makes it easy for me to be reactive in my business on a daily basis.”

— Amanda Kinden

Owner, Oh Doughnuts, Winnipeg

“Using Square Loans is just a very pleasant experience. I like that I can open the app and see what’s coming up, and how much of the loan I have left to pay off. The repayment terms are so simple, with no surprises.”

— Désirée Kretschmar

Owner, Plant Goals, Peterborough

Optimize your operations.

Manage your multiple locations, sales channels and employees and your bottom line efficiently by streamlining your business operations all from one place.

Manage cash flow Manage your team Reach customers Advanced reporting

Create custom commerce experiences.

Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.

Start selling today.

Create your free account in minutes and join the 4M+ businesses globally using Square.

Get started Talk with our team

Earn more than $250K in annual card sales?

Our sales team may be able to create a custom pricing package for your business.

We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.

Talk with our team

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 90% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

The Square App Changed My World

For a first time business owner the Square App offers quick and easy sign ups and the convenience of immediate payments as well if they choose to do so - if not, payment is received in a couple of days. Most of my clients in my last farmers market paid by credit card and all they needed was a card and a tap on my Apple phone !! Amazing. This breaks the biggest barrier that sellers have - speed of sale and reluctance of buyers in carrying cash. Try it and you won't regret it

December 6, 2025
Unprompted review
Rated 4 out of 5 stars

Easier then expected

It was easier than expected but needs some fine tuning. I’d like to be able to use for both my businesses but only allowed one name on reciept

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Square Payments Has Been a Major…

Square Payments Has Been a Major Setback for My Business

After four months of using Square without issues, everything suddenly went downhill. Square shut down my account out of nowhere and then also shut down a second business account I had with them. No warning, no explanation that made sense, and absolutely no regard for how much this would disrupt my operations.

This wasn’t just an inconvenience — it cost me time, energy, and real money. One of my customers was even charged $360 in processing fees during a period when I had an active free-processing credit. When I brought it up, Square didn’t take responsibility and didn’t fix it. They consistently failed to honour their own terms and constantly contradicted themselves.

The customer service experience made everything even worse. Every interaction felt like dealing with support reps who had little understanding of Canadian business practices or the issues I was actually facing. Instead of helping, they read off scripts, dismissed my concerns, and closed inquiries without proper resolution. There was never any real support, empathy, or accountability.

Having both of my accounts shut down without valid reason caused major operational delays, unexpected expenses, and hours of wasted back-and-forth. If you rely on payment processing to keep your business running smoothly, think twice. Square ended up costing me far more than they ever provided.

Save yourself the frustration and go with any other payment processor. Square consistently disappoints and has proven to be unreliable when it matters most.

December 6, 2025
Unprompted review
Rated 4 out of 5 stars

They have support always.

They have support always.

December 6, 2025
Unprompted review
Square Canada Inc. logo

Reply from Square Canada Inc.

Glad to hear that our Support Team has been there for you when you most needed it.

Rated 5 out of 5 stars
Invited

It's so easy to get more access to…

It's so easy to get more access to sales with debit or credit card. I have categories for each season or event. Love it

December 6, 2025
Square Canada Inc. logo

Reply from Square Canada Inc.

Thank you for taking the time to share your experience here. We are glad to know that Square has allowed you to keep your business organized with the use of categories.

Rated 3 out of 5 stars

All I saw was FREE but was highly…

I signed up because it was advertised as FREE, so I was surprised and disappointed to see a 2.5% fee taken from my sale.

December 2, 2025
Unprompted review
Square Canada Inc. logo

Reply from Square Canada Inc.

Thank you for sharing your feedback. We’re sorry to hear that the pricing felt unexpected. Square’s tools and app are free to set up and use, but there is a per-transaction processing fee for card payments. This fee covers secure payment processing, fraud protection, deposits, and the ability to accept cards without monthly or hidden charges.

We understand how important transparent pricing is, especially for small businesses, and we work hard to keep our fees simple and competitive. If you ever decide to give Square another try or have questions about how the fees work, we’re here to help.

Rated 5 out of 5 stars

I was up and running in minutes

I was up and running in minutes. The process was intuitive and secure. As an artist vending at events Square has made it possible to transact with ease.

December 6, 2025
Unprompted review
Square Canada Inc. logo

Reply from Square Canada Inc.

We are glad to hear that your setup experience went smooth. We are happy to hear that we have made your art sales possible.

Rated 1 out of 5 stars

Terrible service

Terrible service. When you complain about poor service. Their agents will claim you are hostile and unprofessional to end the conversation ASAP. They deactivated my account without warning or reason. This was their support reply, "Due to security concerns and the obligations of our agreements with card networks and other financial institutions, we cannot provide additional details." and to expand further via email:
"Hi thank you for contacting us,

I'm so sorry all the inconviniences you faced,

heres is all the info you need itAfter a comprehensive review of your account, we have determined that we are still unable to process payments for your business. Our decision to deactivate your account is final.
For more information about our policies on this matter, please review sections 12 and 13 of our General Terms of Service.
Marissa A.
Square Account services " Their policies cited in the email are really not helpful! Providing helpful information would be a good start along with a resolution. Not too bad, so Sad!

December 5, 2025
Unprompted review
Square Canada Inc. logo

Reply from Square Canada Inc.

We do strive for Sellers to have a positive experience with Square, so we are sorry to hear this all.

While you may have already reached out to Customer Support, feel free to send us a direct message over X, Instagram, or Facebook, and we can look into this further for you. We are here to help.

Rated 3 out of 5 stars

Just started using it

Just started using it . Now to wait and see how things go for my business

December 2, 2025
Unprompted review
Square Canada Inc. logo

Reply from Square Canada Inc.

We appreciate you using Square, and we hope you have a great experience with it. If you end up having any questions or concerns, please let us know. We are here to help.

Rated 5 out of 5 stars

Easy to Use

Square was very easy to set up and use right away.

November 29, 2025
Unprompted review
Square Canada Inc. logo

Reply from Square Canada Inc.

Thank you for sharing your Square story! We're glad to hear you've had such a great experience.

Rated 5 out of 5 stars

Easy to use

Easy to use, fast payment, simple software. Recommend for beginners.

November 29, 2025
Unprompted review
Square Canada Inc. logo

Reply from Square Canada Inc.

We are happy to hear that you have found our app easy to use.

Rated 1 out of 5 stars

Bad bad bad

Bad bad bad
They désactivâted my account with no valuable reason.
They hold 1392 during 90 business days
Client service is dumb and without ressource .
They can't do nothing .
Impossible to reach a director or someone in charge.

Don't take square

November 25, 2025
Unprompted review
Square Canada Inc. logo

Reply from Square Canada Inc.

We are sorry to hear about your experience, and would be interested to look into this further.

If you would like, please feel free to reach out to us over any of our customer support avenues, and we can look into this further for you. We are here to help.

Rated 5 out of 5 stars

Having Square allows me to offer more…

Having Square allows me to offer more payment options for customers purchasing my artwork. Which in turn, prevents me from losing a sale. I got my payment in 2 business days which is amazing.

November 29, 2025
Unprompted review
Square Canada Inc. logo

Reply from Square Canada Inc.

Thanks for sharing your experience with us! We're happy to hear that Square has offered more payment options for your customers, so you can sell more of your artwork. We appreciate you choosing us for your business!

Rated 5 out of 5 stars

I'm so glad I got Square

I'm so glad I got Square. It was much easier to set up and start using than I'd feared. Customers no longer need to have large amounts of cash, and I don't have to worry about carrying large amounts of cash around.

November 28, 2025
Unprompted review
Square Canada Inc. logo

Reply from Square Canada Inc.

Thanks for your review, Belinda! We're happy to hear you had an easy time setting up your account.

Rated 1 out of 5 stars

I have been scammed by Squareup

I have been scammed by Square there were two Square cards ordered in my name and I contacted them and asked them the address it was sent to it was my address. I never received the cards. I had a full month that wasn’t directed to my account and also one of the Square employees as my full social insurance number then I experienced identity theft there has been no help. I’ve shown them pictures screenshots and everything of the fraudulent activities I would never use this company. They had an employee in their company that was compromising accounts and ordering cards this month in November. I got an income report and I haven’t even used Square so beware of this company. Please don’t go through the hassle I’ve been through. It is very difficult very very difficult to get help from them as they support their own team.

November 29, 2025
Unprompted review
Square Canada Inc. logo

Reply from Square Canada Inc.

We appreciate you bringing this to our attention. We take allegations like this seriously and want to make sure your concerns are fully understood. Our team is committed to looking into this thoroughly, and we’re here to help work toward a resolution.

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