About a month ago my friend bought me a…
About a month ago my friend bought me a knife as a gift in her name, I emailed and called asking for them to change the name on the delivery address before it had arrived but I never got a reply. Because of the wrong name on the parcel the delivery company wouldn’t give me the parcel as you need to verify with your ID. I then receive an email asking if I’d like to come and pick it up or change the delivery options. Never got a reply, but I travelled 2 hours to go and pick the knife up to avoid more delivery issues, only for them to refuse to give me the knife. 340 pounds gone to waste.
Update: issue has been resolved within days, and they even offered a gift voucher as an apology. Would definitely buy from again.
Reply from Japanese Knife Company
Dear Evie,
We’re truly sorry for your experience and completely understand how upsetting this situation must have been.
We’d very much like to resolve this for you — whether by issuing a refund or ensuring the knife is delivered correctly.
Unfortunately, due to UK regulations, bladed products can only be handed over to the person named on the parcel once ID is verified.
However, we’d like to investigate why your earlier emails weren’t answered and make this right. The web team also has a direct phone number for such queries.
Could you please confirm which email address you used to contact us, and contact me personally on customer@jkcl.co.uk with your order details?
We sincerely apologise for the inconvenience and hope to resolve this quickly for you. Every feedback helps us improve, and we hope to have the chance to welcome you back again soon.
Warm regards,
The Japanese Knife Company Team
23rd Oct
Evie, we are truly grateful for your patience and understanding, and for taking the time to update your Trustpilot review. Every piece of genuine feedback, both good or bad, helps us improve our service and ensures we continue to meet our customers’ expectations.
We’re delighted that we were able to resolve your concern, and we sincerely appreciate your trust and faith in us. We look forward to welcoming you back again soon.
Warm regards,
The Japanese Knife Company Team