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Japanese Knife Company Reviews 1,882

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their high quality and suitability for various needs. Consumers appreciate the staff's kindness, knowledge, and passion, noting that they go above and beyond to provide personalized assistance. People also value the excellent service provided, with many reviewers specifically mentioning the helpfulness and expertise of staff members. The company's delivery service is also highly regarded, with customers reporting prompt and efficient delivery. Overall, reviewers express strong satisfaction with the company's commitment to providing exceptional products and services.

Based on these reviews

Rated 5 out of 5 stars

Maulik from the Greek Street branch was so helpful in helping me choose which knives would be best for my work. He was patient, very informative and very kind! I would recommend the Japanese Knife com... See more

Rated 5 out of 5 stars

I recently bought a Deba knife from the Japanese Knife Company at the Baker Street branch, and I’m extremely happy with my purchase. The knife is very sharp, well-balanced, and incredibly useful f... See more

Company replied

Rated 5 out of 5 stars

The customer service is always 10/10 and the wonderful Kashyap always makes the experience completely seamless and pleasant. We’ve been coming here for years and we are never disappointed with the ser... See more

Rated 5 out of 5 stars

I had the most wonderful experience. The service was exceptional from start to finish, and Mick truly went above and beyond. He took care of me with such attention, kindness, and detail that it made t... See more

Company replied

Rated 5 out of 5 stars

I went in with little knowledge looking for a knife to gift my boyfriend; Prince helped me find some good knives to narrow down my choices. He was so sweet and very helpful, I even went back later to... See more

Company replied

Rated 5 out of 5 stars

Masaya the sales assistant was knowledgeable, welcoming, and quick to match me with exactly the knife I needed. A smooth, confident, and enjoyable experience at London Baker Street branch. Big shout o... See more

Company replied

Rated 5 out of 5 stars

AMAZING! A big thank you to Shivam Mishra and the rest of the team. I have bought a couple of knives from here and they are great, the engraving option makes for fantastic gifts. Also I have b... See more

Company replied

Rated 5 out of 5 stars

Honestly can not fault them one bit. I ordered the knife just before 5pm on the 23rd with a personal engraving. The knife was delivered to me before 1pm today, which is the 25th. The knife was extreme... See more

Company replied

Rated 5 out of 5 stars
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I recently ordered four tweezers from this company here in the US, and I honestly had a great experience from start to finish. The tweezers themselves were really high quality, and the engraving on ea... See more

Company replied

Rated 5 out of 5 stars

My partner John has been a loyal customer of Japanese Knife Company for years, and he recently introduced me to this wonderful store. Every time he is assisted by Masaya, who provides the most excep... See more

Company replied

Rated 5 out of 5 stars

What a cool store! They have a great selection of knives and even cookware e.g. ramen bowls, and chopsticks. Ask for Masaya - he made such an effort in advising us. Asked for our knife usage, blade le... See more

Company replied

Rated 5 out of 5 stars

I've now visited this knife mecca almost ten times. Bought gear (exclusive and basics) and literally sharpen my knives only here. I come from overseas yet still find this as the BEST knife... See more

Company replied

Rated 5 out of 5 stars

Ease of ordering, kept up to date at all times. Above & beyond of sorting era with DPD. Customer service Shivam I can’t fault he sorted the problem & kept me at ease. Knife arrived safe & sound. Qual... See more

Company replied

Rated 5 out of 5 stars

Always amazing experience in here with all the guys, shrujal was great today and really knowledgeable. As a chef this is my favourite shops to come in.

Company replied

Rated 5 out of 5 stars

Maulik was really helpful today in helping us choosing the right knife for a gift. Very knowledgable!!

Rated 5 out of 5 stars

With only 2 days left before I left London Maulik still found the time to repair 2 pairs of Japanese made hairdressing scissors that had previously not been sharpened correctly somewhere else. He di... See more

Company replied

Rated 5 out of 5 stars

I was looking to have our knife's professionally sharpened with a touch of class. I can wholeheartedly recommend the japanese knife company, they expertly sharpened our luxury knife set whilst providi... See more

Company replied

Rated 5 out of 5 stars

They have a variety of different knives and with good quality, Also Maulik was so helpful in choosing the knife and the rest of the staffs as well

Company replied

Rated 5 out of 5 stars

My second visit to the store and bought my first professional Japanese knife, what an experience, Mr. Prince guided me through choices of knife and answered all my questions assuring that I make the b... See more

Company replied

Rated 5 out of 5 stars

Extremely pleasant company to deal with, huge selection of knives at a good price point and helpful staff. Vishal helped me sort out my online order quickly and my engraving only took about 5 mins.

Company replied

Rated 5 out of 5 stars

I come to this store everytime I get a knife or need some advice with anything knife related and they always provide the best survive. It’s the first time I have got my knife thinned and Shrujal did a... See more

Company replied

Rated 5 out of 5 stars

Alex was a fantastic help Gave me amazing customer service by helping me with an emergency knife sharpening he helped me with in 15 minutes Can’t recommend a place better to go 5 stars

Company replied

Rated 5 out of 5 stars

Visited Japanese Knife Company for a second time and as usual was served with care and passion. As soon as I entered was greeted with kindness. His name was Maulik. Wanted to buy a knife for work.... See more

Company replied

Rated 5 out of 5 stars

Having built up a reasonable collection of kitchen knives over the years, I was frustrated with them being blunt & the time & cost taken to regularly take them for sharpening so I decided to learn mys... See more

Company replied

Rated 5 out of 5 stars

Maulik in the Soho store was incredibly helpful - he helped me identify a knife I had been gifted years ago and walked me through their range to help me buy a knife as a gift. He was incredibly knowle... See more

Company replied

Rated 5 out of 5 stars

Got a free sharpen and masterclass from Kashyap on both a knife I bought here and one I didn’t. Extremely insightful and changed the way I’ll sharpen my knives at home, did it all in a very friendly a... See more

Company replied

Rated 5 out of 5 stars

About a month ago my friend bought me a knife as a gift in her name, I emailed and called asking for them to change the name on the delivery address before it had arrived but I never got a reply. Be... See more

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Rated 5 out of 5 stars

A big thank you to Masaya ok helping me choose a knife for my husband to use at his restaurant. I was a bit clueless however Masaya understood what the knife would be used for a guided me into what wo... See more

Company replied

Rated 5 out of 5 stars

I visited the Japanese Knife Company today to check out some knives. Kashyap, one of the knife experts, greeted me warmly and spent a lot of time showing me all the different knives they had. He a... See more

Company replied

Rated 5 out of 5 stars

Shivam has been profesisonal, quick, and communicative, even with our secondary request. The knives we ordered for a company gift turned out beautifully. We will likely order again in the future!

Company replied

Rated 5 out of 5 stars

Great service and help from all staff , we got engraving done too which was fast and quick on demand , thank you to shrusal for helping us and guiding us

Company replied

Rated 4 out of 5 stars

Great product,emailed saying can I have it delivered not store pickup all sorted and delivered within 48hours of order placement

Company replied

Rated 5 out of 5 stars

Your employee, Shivam, was excellent. He was pleasant and very helpful. My situation was that I wished to make a gift to my daughter in law and it was very urgent. I enquired about a specific knife... See more

Company replied

Rated 5 out of 5 stars

Prince was so lovely, he showed me several knives until I found the perfect gift for my brother! Can’t wait to give it to him, thank you Prince!

Company replied

Rated 5 out of 5 stars

The experience was seamless. Got exactly what we wanted with amazing service! Vishal was excellent.

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Rated 5 out of 5 stars

Mavlik was very attentive and informative, they offer great services such as your first sharpening after buying the knife is included.

Company replied

Rated 5 out of 5 stars

Prince was amazing, patient and helpful with my question, the shop was so tidya nd organised and the quality is amazing

Company replied

Rated 5 out of 5 stars

Very nice staff, Shrujal helped me a lots with my knives! Very friendly person! Highly recommended!

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Rated 5 out of 5 stars

It was a great experience in Japanese knife company. I always find them very nice. But today Mr. Prince made our day. He helped us all the way. We are very happy!

Company replied

Rated 5 out of 5 stars

Vishal, Mayumi are real kind to me! Thank you both . They explained everything about knives and helped me find the perfect one for me.

Company replied

Rated 5 out of 5 stars

Very patient very helpful great knive Hiro and maulik where great 10/10 service will be back

Company replied

Rated 5 out of 5 stars

Custome Service was excellent.We had great time with shrujal best experience amazing person very helpful

Company replied

Rated 5 out of 5 stars

Charming shop full of great, unique gadgets and items & lovely staff

Company replied

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Company details

  1. Knife Store
  2. Countertop Store
  3. Gift Shop
  4. Home Goods Store
  5. Kitchen Supply Store
  6. Sharpening Service

About Japanese Knife Company

Written by the company

For over one thousand years Japan has been at the leading edge in the crafting of breath-taking blades. Today, using those traditional skills combined with modern technology Japanese Knife Company is proud to present the finest range of knives, kitchenware and accessories.

The Japanese Knife Company – famous for introducing Ceramic blades to the UK as well as, laminated, hand folded and bespoke blades – published its first website in 1998 and now has 10 Branches in London, Paris & Stockholm. A knife studio where the customer can try any product and receive educated guidance and help.

With a definitive collection of Japanese blades – over 2000 different styles to choose from – expert advice on selecting the most suitable blade; an in-house sharpening service; lessons on cutting techniques and sharpening; an unparalleled range of sharpening systems, this is an absolute must for anyone seeking the best.

With over 6000 products in our stores and online, we have comprehensive range of knife storage solutions, cookware, kitchen utensils, tableware, barware, books, home & garden products and handmade penknives. Gift vouchers are also available with other wonderful gifting ideas for corporate gifting and special celebrations.

A haven for chefs, home cooks and everyone who appreciates stylish home products.

Free UK delivery for orders over £50

Fast Delivery Worldwide

Fast deliveries from online store and best advice in retail stores.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Outstanding Service from Greek Street Branch

Maulik from the Greek Street branch was so helpful in helping me choose which knives would be best for my work. He was patient, very informative and very kind! I would recommend the Japanese Knife company and this branch especially to anyone. Brilliant customer service!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Kashyap is the best!

The customer service is always 10/10 and the wonderful Kashyap always makes the experience completely seamless and pleasant. We’ve been coming here for years and we are never disappointed with the service we receive. A big thank you to Kashyap for finding me the best pieces time after time.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Vishal, mayumi

Vishal, Mayumi are real kind to me! Thank you both . They explained everything about knives and helped me find the perfect one for me.

December 4, 2025
Unprompted review
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Reply from Japanese Knife Company

Dear customer, thank you so very much for taking time to write such a kind review and give us a 5-star rating on Trustpilot. It is so important that every customer shares their feedback with us so we an continuously monitor customer service levels and try to improve them. We sincerely hope you enjoy using the knife for many years and look forward to your next visit.

Rated 5 out of 5 stars

Charming shopping

Charming shop full of great, unique gadgets and items & lovely staff

December 3, 2025
Unprompted review
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Reply from Japanese Knife Company

Thank you so very much Carmela for your wonderful comments and rating. We're delighted you like the store and our team members and sincerely hope you are able to visit us again soon.

Rated 5 out of 5 stars

I recently bought a Deba knife from the…

I recently bought a Deba knife from the Japanese Knife Company at the Baker Street branch, and I’m extremely happy with my purchase. The knife is very sharp, well-balanced, and incredibly useful for my daily work.

Special thanks to Christian, the staff member who helped me. He was friendly, knowledgeable, and guided me to the right knife for my needs.

Highly recommended — great quality and great service!

December 1, 2025
Unprompted review
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Reply from Japanese Knife Company

Thank you so much for your wonderful review and for choosing your new Deba knife with us. We’re delighted to hear that it’s already proving sharp, well-balanced and useful in your daily work.
Christian will be thrilled to know his guidance made such a positive difference.

Your 5-star feedback truly helps us build trust and ensure we’re delivering the highest level of service. We hope your Deba serves you beautifully for many years, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars
Verified

Good advices received and shipping went…

Good advices received and shipping went perfectly well.

August 2, 2025
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Reply from Japanese Knife Company

Thank you, Marine, for taking the time to leave us a review. We’re so pleased to hear you received helpful advice and that your order arrived smoothly.

Your feedback means a great deal to us, as every review helps us improve and monitor our service levels. We hope you enjoy your purchase for many years, and we warmly look forward to welcoming you back again soon.

Rated 5 out of 5 stars

The experience was seamless

The experience was seamless. Got exactly what we wanted with amazing service! Vishal was excellent.

December 1, 2025
Unprompted review
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Reply from Japanese Knife Company

Thank you so much, Ayushi, for your lovely review. We’re delighted to hear you are happy with your experience with us and that you found exactly what you were looking for.
Vishal will be very happy to know his service made such a positive impression. Every feedback helps us improve and monitor our customer service levels, and we sincerely hope to welcome you back again soon.

Rated 5 out of 5 stars

Variety of good quality knives

They have a variety of different knives and with good quality, Also Maulik was so helpful in choosing the knife and the rest of the staffs as well

December 1, 2025
Unprompted review
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Reply from Japanese Knife Company

Thank you, Abinav, for your kind words. We’re so pleased you enjoyed our selection of knives and that Maulik — along with the rest of the team — was able to guide you to the right choice.
Your feedback is incredibly valuable as it helps us continuously improve our service. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

Great experience

Great experience.

I had a great experience buying here

December 1, 2025
Unprompted review
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Reply from Japanese Knife Company

Thank you, Harry, for taking the time to share your experience. We’re delighted to hear you had a great visit and found exactly what you needed.
Every feedback helps us improve and monitor our customer service standards, and we sincerely hope to welcome you back again soon.

Rated 5 out of 5 stars

Excellent customer service

Masaya the sales assistant was knowledgeable, welcoming, and quick to match me with exactly the knife I needed. A smooth, confident, and enjoyable experience at London Baker Street branch. Big shout out to Masaya.

November 30, 2025
Unprompted review
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Reply from Japanese Knife Company

Thank you so much, Tyang, for your wonderful review. We’re delighted to hear that Masaya provided such knowledgeable and welcoming service and helped you find exactly the knife you needed.
Every feedback helps us improve and monitor our customer service levels, so we truly appreciate you taking the time to share this. We sincerely hope to welcome you back again soon.

Rated 5 out of 5 stars

Thank you Vishal for excellent service!

November 29, 2025
Unprompted review
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Reply from Japanese Knife Company

Thank you so much Jiaxen, for your kind words. We’re very happy to hear that Vishal delivered excellent service.
Your feedback means a great deal to us, as it helps us continuously improve and maintain our service standards. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

Always amazing experience in here with…

Always amazing experience in here with all the guys, shrujal was great today and really knowledgeable.
As a chef this is my favourite shops to come in.

November 28, 2025
Unprompted review
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Reply from Japanese Knife Company

Thank you, Oscar, for your fantastic review. We’re thrilled to be your favourite store as a chef, and it’s wonderful to hear that Shrujal was knowledgeable and helpful during your visit.
Feedback from our regular customers really helps us improve and monitor our service levels, so we truly appreciate you sharing your experience on this visit. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Custome Service was excellent.We had…

Custome Service was excellent.We had great time with shrujal best experience amazing person very helpful

November 26, 2025
Unprompted review
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Reply from Japanese Knife Company

Thank you so much, Sujan, for your lovely review. We’re delighted to hear that you had such a great experience with our team member he’ll be very happy to know his help made a difference.
Every feedback helps us improve and monitor our customer service levels, so we truly appreciate you taking the time to share this. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Very nice staff

Very nice staff, Shrujal helped me a lots with my knives! Very friendly person!
Highly recommended!

November 26, 2025
Unprompted review
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Reply from Japanese Knife Company

Thank you, Dan, for your kind words. We’re really pleased to hear that Shrujal was able to assist you with your knives, all our team members are passionate about helping our customers.
Your feedback means a lot to us, as it helps us continue to improve and deliver the service you deserve. We sincerely hope to welcome you back again soon.

Rated 5 out of 5 stars

I went in with little knowledge!

I went in with little knowledge looking for a knife to gift my boyfriend; Prince helped me find some good knives to narrow down my choices. He was so sweet and very helpful, I even went back later to get an engraving and he helped me right away. Thanks Prince! If you’re looking for a new knife of any other handcrafted kitchen tools, go take a look in store or online!

November 26, 2025
Unprompted review
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Reply from Japanese Knife Company

Evelyn, thank you so much for sharing your experience. We’re delighted that Prince was able to guide you through choosing the perfect gift and assist with the engraving as well.
We really appreciate you taking the time to leave this feedback — it helps us monitor and improve our customer service. We hope your boyfriend loves his knife, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Honestly can not fault them one bit

Honestly can not fault them one bit. I ordered the knife just before 5pm on the 23rd with a personal engraving. The knife was delivered to me before 1pm today, which is the 25th. The knife was extremely well packaged, so much so it took me 10 minutes to open it. My husband is Japanese so our daughter has a Japanese name and I really wanted her name to be on the knife. I was worried they wouldn’t be able to engrave in Kanji bit they did and honestly the knife is beyond beautiful. Excited to give it to my husband for Christmas. 10/10 recommend!

November 25, 2025
Unprompted review
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Reply from Japanese Knife Company

Thank you so much, Luz, for this wonderful and detailed review, we truly appreciate you taking the time to share your experience. We’re delighted to hear that your engraved knife arrived so quickly and safely, and that the Kanji engraving came out beautifully with your daughter’s name.
It means a great deal to us to be part of such a meaningful Christmas gift. Every feedback helps us improve and continue delivering a service our customers can trust.
We sincerely hope your husband loves his knife, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Happy for my purchase

November 25, 2025
Unprompted review
Japanese Knife Company logo

Reply from Japanese Knife Company

JT, thank you so much for your kind review and 5-star rating. We’re so pleased you are happy with your purchase. Every feedback helps us monitor our service levels and improve wherever we can.
We hope your new knife serves you wonderfully for years, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Knowledgeable and helpful staff

Knowledgeable and helpful staff. Shrujal was a great help

November 25, 2025
Unprompted review
Japanese Knife Company logo

Reply from Japanese Knife Company

Nathan, we are so very grateful for your wonderful review and rating on Trustpilot. We’re really pleased to hear that you found our team knowledgeable and that Shrujal was able to assist you so well.
Your feedback helps us continue improving and maintaining the service standards we aim for. We hope you enjoy your knife for many years and look forward to welcoming you back again soon.

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