leboncoin Reviews 252,077

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They appreciate the straightforward payment and delivery processes. Consumers highlight the platform's role in facilitating affordable access to second-hand items and minimizing waste. People also find the application easy to use, transparent, and efficient for both buying and selling. Customers praise the quality of products, secure packaging, and timely delivery. Reviewers also value the effective communication with sellers. However, there are mixed opinions regarding the website, with some users suggesting improvements to the search presentation.

Based on these reviews

Rated 5 out of 5 stars
Verified

Transaction trés facile! Le seul problem, on peux gagne les etoiles seulement en acheter envers le bon coin, il faut democratisez les avis pour les paiement faire en espace également!

Rated 5 out of 5 stars
Verified

First time user of LBC. Good tracking and updates. Only disappointing aspect is that many adverts which state delivery is possible, in fact do not not.

Rated 4 out of 5 stars
Verified

My first experience buying from Leboncoin without meeting the seller in-person. It is 4-star due to the higher shipping cost of about 6.99 euros for a XS packaging, almost three times higher than if I... See more

Rated 4 out of 5 stars
Verified

I think the search presentation could be better. Every time I see a list of items for sale from a certain person, or from a certain search result, and i finish seeing that item, I go back to the fir... See more

Rated 3 out of 5 stars
Verified

Lbc is an okay selling and buying platform. Pros: Easy to upload items and message sellers and buyers Cons: Too many emails from lbc - for example, telling me I’ve missed out because an... See more

Rated 3 out of 5 stars
Verified

Application simple et efficace qui permet de nourrir le marché de l'occasion. Les frais sont malheureusement de plus en plus élevés.

Rated 3 out of 5 stars
Verified

Item arrived in a good condition, but it was not mentioned that the battery only charges to around 70%, this makes for a short days camera life. very happy initially but dissapointed now as I have tr... See more

Rated 5 out of 5 stars
Verified

Leboncoin is giving us platform to sell things which are no longer needed, it really helps to minimise the waste in general and impact on global warming. It's really easy to use application and very t... See more

Rated 5 out of 5 stars
Verified

Article réceptionné, conforme à la description du vendeur. Aucune mauvaise surprise dans la transaction, en dehors d'un délai d'acheminement un peu long pour un Chronopost.

Rated 5 out of 5 stars
Verified

Hi, I'm normally on Vinted and Vinted is very good with buying and selling, but I have been absolutely impressed with Leboncoin I think it is just as good so far. The only difference I can see is tha... See more

Rated 3 out of 5 stars
Verified

Seems to be a good site, I have sold a few things on here. It is a bit of a pain when you change bank details to receive money as they ask for this that and everything to confirm it is you. They say i... See more

Rated 5 out of 5 stars
Verified

Affaire conclue en 3 clics. Vendeur efficace. Un bémol : A terme possible de penser a une extension aux DOM des points relays ?

Rated 5 out of 5 stars
Verified

L'article correspond exactement à la description et est en excellent état. La transaction a été rapide et agréable. Je recommande vivement ce vendeur à toute personne intéressée. Merci encore ! 😊"

Rated 5 out of 5 stars

L'article correspond exactement à la description et est en excellent état. La transaction a été rapide et agréable. Je recommande vivement ce vendeur à toute personne intéressée. Merci encore

Rated 3 out of 5 stars
Verified

Le transport d'article important a été très long , impossible de joindre ni le transporteur, ni leboncoin. Le transport a duré 1 mois!

Rated 5 out of 5 stars
Verified

The payment and delivery process offered by leboncoin was very straightforward with no fuss. I would have liked the option to pay in 4x, but I believe that has more to do with the seller than with leb... See more

Rated 5 out of 5 stars
Verified

Very good, but modial relay messed up big time, I could not get the web site to work,it cost me a lot more to use the post office.

Rated 5 out of 5 stars
Verified

Bonne application simple et efficace (même si on sait que ce qui parait simple ne l’ait pas à concevoir).

Rated 4 out of 5 stars
Verified

Pas mal, on va pas se plaindre, on passe du papier ou net, plus de photo, plus de texte, contact en « direct », voilà voilà

Rated 5 out of 5 stars
Verified

Leboncoin is a good plateform for buying and selling used and New things secured and safe

Rated 5 out of 5 stars
Verified

I bought a used keyboard and it arrived in near perfect condition. The seller packaged it so it would not take any damage during shipment. Great experience. Would recommend.

Rated 4 out of 5 stars
Verified

it was good, but need to precisely ask the seller to well wrap the product, because during the delivery, they don't carry it with care, and that could be damage the product

Rated 4 out of 5 stars
Verified

Rapide pratique mais l’application a de plus en plus de beug ce qui ne fluidifie pas les échanges

Rated 5 out of 5 stars
Verified

Very easy to make purchases. Le Bon Coin follows up with vendors when they don't ship immediately. Always good service and fast shipping.

Rated 5 out of 5 stars
Verified

everything worked well, communication was easy, the app is great. All easy to find and the characteristics of the product were very clear. Easy to communicate with the seller.

Rated 5 out of 5 stars
Verified

RAS transaction simple et efficace retrait point colis super emballage du colis très bien suivi excellent paiement leboncoin ok

Rated 5 out of 5 stars
Verified

The communication with the seller was good snd efficient and item was shipped rapidly. It was the delivery method which I chose which was disappointing and slow and delivered to an alternate depot t... See more

Rated 5 out of 5 stars
Verified

Excellente communication avec le vendeur. Photos très descriptives de l’article. Emballage très soigneux et envoi ultra rapide. 10/10 a ce vendeur

Rated 5 out of 5 stars
Verified

Site simple pour mise en contact et permet d'avoir de la seconde main a pas cher.

Rated 5 out of 5 stars
Verified

Transaction simple et rapide. Emballage de qualité protégeant au maximum ma commande. Article conforme. En un mot parfait

Rated 5 out of 5 stars
Verified

Easy to use site. Good buyer protection. Great postage offers which enable me to buy bulkier items.

Rated 5 out of 5 stars
Verified

in the first, I take a risk to order, to try if it’s gonna be arrive. in then my order is arrived, yeah it was legit! Thanks to this app I can buy second life stuff cheaper and affordable.

Rated 4 out of 5 stars
Verified

90% de nos contacts on assure la vente sur le site leboncoin. Les produits sont conforme à nos attentes.

Rated 5 out of 5 stars

Shipment in time, well prepared and protected; Status of fonction very well. At no time doubts due to contact with the company and the former owner .

Rated 5 out of 5 stars

The product wax exactly as described, the packaging was very safe for the shipment, the delivery was completed in a very short time

Rated 5 out of 5 stars
Verified

Oui une excellente transaction merci au bon coin pour cela super facile à faire

Rated 4 out of 5 stars
Verified

The documents necessary for requesting assistance were, at least in this case of delivery of an empty colis, impossible to find. When finally I managed to make contact via email, assistance was active... See more

Rated 5 out of 5 stars
Verified

ARIGATO GOZAIMASSU 😀 I HAVE MY ORDER IN VERY GOOD CONDITION 😀 YOU ARE VERY GOOD SELLER 😀 AGAIN ARIGATO GOZAIMASSU 😀

Rated 4 out of 5 stars
Verified

No chance to get it send to another country, that was a pity.

Rated 3 out of 5 stars

Échange facile, interface de discussion simple, mais 2,75€ pour « protection » en cas d’arnaque lors de la remise en main propre c’est cher

Rated 5 out of 5 stars
Verified

Excellent exchange et l’article en très bonne état.

Rated 5 out of 5 stars
Verified

Item as described on site. Good price and speedie delivery. Would highly recommend this seller

Rated 5 out of 5 stars
Verified

A great website, shopping for anything across the whole of France. Love it. Really easy to trust, as well, as they release the funds once the buyer receives the item.

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Company details

Written by the company

Petites annonces gratuites d'occasion (immobilier, voiture, moto, produits d'occasion, locations de vacances, offres d'emploi, services de proximité, animaux ...).


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

252K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

I purchased for 120EUR on leboncoin

I purchased for 112EUR on leboncoin. It NEVER arrived. YET i wass charged and never componsated. Mondial relay did not bother neither coming back to me despite the parcel shwing not delivered.

October 25, 2025
Unprompted review
leboncoin logo

Reply from leboncoin

Hello Aaron,

When you encounter a delivery problem, you can report it to our team via the secure messaging system within the specified timeframe.

Our services can then intervene and suspend the transaction.

Unfortunately, in your case, you did not open a dispute within the allotted time. The seller's payment was therefore automatically released, and our team is no longer able to intervene.

For more information, please see our following article:
https://assistance.leboncoin.info/hc/fr/articles/360000138320-Que-faire-en-cas-de-litige-avec-mon-interlocuteur-

Team leboncoin

Rated 1 out of 5 stars

Bad seller

It's nothing against leboncoin but against the seller that was not collaborative, unpolite and unprofessional and made me waste my time after I paid the transaction!!!!!

November 25, 2025
Unprompted review
leboncoin logo

Reply from leboncoin

Hello Dani,

I'm sorry your experience with your seller was disappointing.

I'll pass your feedback on to the team and wish you better transactions.

Have a good day,

Team leboncoin

Rated 3 out of 5 stars
Verified

Okay

Lbc is an okay selling and buying platform.
Pros:
Easy to upload items and message sellers and buyers

Cons:
Too many emails from lbc - for example, telling me I’ve missed out because an item I’ve favoured is sold/no longer available. What use is such an email?;

Although I don’t notify sellers when hearting an item, I sometimes get messages from the seller(s) to say the item is still available - this evidently means that lbc is notifying these sellers regardless;

I’ve recently had my account suspended three times for scrolling too quickly;

Unable to search for more than one subcategory within a category. For example, I’d like to be able to search under the categories of furniture and decoration at the same time. At present, this has to be done separately

November 24, 2025
Rated 2 out of 5 stars
Verified

I have to log in mostly 2 to 3 times

I have to log in mostly 2 to 3 times, sometimes 4 times to get access to your side.
Today I got no secret number on my phone at all?
For the rest Leboncoin is OK.

November 20, 2025
leboncoin logo

Reply from leboncoin

Hello,

Unfortunately, I cannot process your request through the Store. Therefore, I invite you to contact our Customer Service team so they can resolve your issue.

Our team can be reached via the form located at the bottom of each article in our Help Center.

Team leboncoin

Rated 1 out of 5 stars
Verified

Sevice clients catastrophi

Service clients catastrophique qui favorise les arnaques. Votre service edt totalement déplorable.

November 23, 2025
leboncoin logo

Reply from leboncoin

Bonjour Nikolay,

Je suis navrée que le traitement de votre litige par nos services ne vous ait pas apporté entière satisfaction.  

Votre avis nous est précieux et je me charge de le remonter aux équipes concernées pour qu'il soit pris en compte. 

Merci d'avoir pris le temps de nous partager votre retour.

Bonne journée,

L'équipe leboncoin

Rated 1 out of 5 stars

This site is a 100% awfull!

This site is a 100% awfull!!!
Back in the summer of 2024 I put a advertisement for our campervan. On the third photo I put our phone number. From the moment we have about 5/6 people trully interested, they block my account without saying why. I have send tonsof messages, but no reply, no unblocked account. And every update makes the site even worse! And still I get email advertisements from them! They even tell me via the email how many months I am allready on LBC, but wanting to help there clients? Nope. Forget it! Really a stupid site! It's a shame that this site is so popular!

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

mre than 20 times I uploaded my carte…

mre than 20 times I uploaded my carte de sejour, permis de conduit and even passport to "Débloquez votre porte-monnaie". Every time message dispalay for 3-4 days it will happen. Finally again and again asking to upload identity documents. This is never ending. I am unable to use my 220€ for anything else. Now it is months has pass. No way to email - no way to contact customer service. Just BOT who never understand this.

November 10, 2025
Unprompted review

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