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Communication

This document discusses communication in business organizations. It begins by explaining why communication is important, as it allows understanding between parties and prevents conflict. It then outlines some common communication issues like conflict between groups. Effective communication methods are described, including verbal, nonverbal, formal and informal approaches. Barriers to communication like perceptual differences and information overload are also outlined. The document concludes by emphasizing that successful communication develops confidence between parties and merits community support.

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O 1st reporter – James Anthonie Asingua ( Meaning of Communication ) O 2nd Reporter – Anne Dominique Tanajura ( Communication Process ) O 3rd Reporter – Thessa Marie Dacullo ( Methods of Communication ) O 4th reporter – Paul John Magtibay O ( O 5th reporter – Gretchen Peralta O ( Free Rein – Communication )
Perception and Communication in Business Organization CHAPTER 8
Why COMMUNICATION is important?? Any Idea??
Today’s Problem are: O Brothers fight against brothers O Family are without peace O Businesses outsmart and spy other business O Nation against nations
O Our Hope is Understanding one another so that there would be peace. O We pin our hopes with one word and that is “COMMUNICATION”.
O Is one of the various sources of attitudes. O Is a technique involving the correct use of language and efficient use of mechanical devices. O It is a two-way channel for transmitting ideas, plans, commands, reports and suggestions.
Effective communication enables people to: O express their thoughts, opinions and personality O ask for and receive information O build relationships O make decisions O express and meet their basic needs O refuse or reject O make requests and suggestions about services they receive O take part in social activities O be heard and understood O participate in their community
Methods for communication, which can include: O • speech O • writing O • touch O • eye gaze O • tone of voice O • body language O • singing O • actions O • facial expression
Two-fold Purpose: To Inform To influence or Persuade
Types of Organizational Communication:
Formal Communication O Are written forms which occurs through official channels and is authorized and used by organization.
Informal Communication O In the form of impromptu discussions of new work procedures. O Relaying information to co-workers. O Bull sessions.
Characteristics of Business Setting By: Thomas and Fryar
O Complex O Competitive O Group Oriented O Task Oriented O Data Based
Perception and Communication
Perception O It is a person’s view of reality.
PHYSIOLOGY O A person’s perception of the world is affected by his or her physiological condition.
FAMILY O The strongest influence on a child’s perception.
CULTURE O The culture and society in which one lives have a strong effect on the persons attitude, values, and way of perceiving the world.
MOTIVATION O Motives, needs and drives; condition our perception.
LEARNING AND EXPERIENCES O One’s knowledge, training, and past experiences about situations, objects or persons affects his or her perception.
Take note: O The process of perception and communication form a system: O Communication depends on perception and perception depends on two classes of antecedents.
Two Classes of Antecedents
Internal State
O These are Values, Beliefs, Goals and Perception.
External State
O These take part in the Environment like our reading habits, and hobbies.
Thank you for listening
Steps in the Communication Process:  Ideation  Encoding  Transmission  Decoding  Understanding  Acceptance and Action
Steps in the Communication Process:
Scope of Communication ○ Communication in Managerial Relations - refers to intra-organization and inter- executive communication. ○ Communication in Employee Relations - is the type of communication that generally receives great attention and emphasis. ○ Communication in Public Relation - includes the whole community whose boundaries are unlimited.
Thank You For Listening 
METHODS OF COMMUNICATION 1. Verbal Communication 2. Non-Verbal Communication
Verbal Communication - Is a two-way process between persons. Words -as instrument of communication that convey facts, purposes , feelings or attitudes.
Non-Verbal Communication -describes the process of conveying meaning in the form of non-word messages. Non-verbal cues can be shown in the person’s: 1. Appearance 2. Body Language 3. Silence, Time, Sounds
Appearance
Body Language
MEDIA OF COMMUNICATION Written and printed communication -includes letters, periodicals, magazines, journals, bulletins, pay envelopes, reprints advertisements, memos and etc. Visual Communication Numerical
Electronic Communication -very important method of communication, the use of computers.
Oral Presentation  -are assemblies which include mass meeting, small group meetings, training conference, personal interviews and others.
Parties, picnics, dances and other forms of recreation -are informal, desirable communication media because they are built around the social relationship of all members of the organization.
Barriers to communication Everybody expects to be successful, that there would be no breakdown. But breakdown does happen. WHY ? Most breakdowns in communication have been attribute to anyone of those communication barriers.
*Communication is fruitful only if the messages sent by the sender is interpreted with same meaning by the receiver *Any kind of disturbance blocks any step of communication, the message will be destroyed
Major communication Barriers  Perceptual and language differences – Perception is generally how each individual interprets the world around. All generally want to receive messages which are significant to them.  High load of information – it is essential to control this information flow else the information is likely to be misinterpreted or forgotten. As a result communication is less effective.  Inattentive – At times we just not listen , but only hear. Messages should be ignored for effective communication  Time pressure – The targets have to be achieved within a specified time period, the failure of which has adverse consequences. In a haste to meet deadlines, the formal channels of communications are shortened/ not completely transferred. Thus sufficient time should be given for effective communication.
Common internal communication problem in organizations  If I know it, then everyone must know it  We hate bureaucracy--- we’re lean and mean  I told everyone, or some people, or …..?
System Design – Organizational structure which is unclear and therefore makes it confusing to know who to communicate with - Lack of supervision, clarity in roles and responsibilities which can lead to staff being uncertain what is expected from them Attitudinal barriers – Factors as poor management , lack of consultation with employees, personality conflicts which can result in people delaying or refusing to communication.
Autocratic Communication
 Autocratic Communication – is from the boss directly to each individual. - in this network the leader is a middleman.
Advantage :  Is main advantage is SPEED  It is a fast system, to be used when you’re under pressure  It allows employees to have one task, and that is to work, which could mean that the employees master their tasks and become proficient enough to help grow the company.
Disadvantages :  According to Money Zine, "The communication style of an autocratic leader is usually described as one way. They tell you exactly what they want done." This can be frustrating if the boss talks to the employees only when they make mistakes, and little praise is provided.  In addition, it can generate a company of zombies with no fresh ideas. This autocratic style can create an environment of fear and resentment, leading to high turnover and absenteeism, which can hinder progress.
Democratic Communication
Democratic communication  The flow of communication from the boss/leader is a two way affair  This means that the democratic leader/communicator not only communicates with group member for purposes of asking question , making , suggestion , passing along information but also make it possoble
Advantage :  the participant can result in high motivation of group members.  The knowledge and experience of group members can be used in decision making.  Members may feel more committed to group goals and less resistant to managerial actions.  Individual abilities can be developed through participation.  Group may be better informed as a result of two way communication.that is from the group members to the leader and also from the leader to the members
Disadvantage :  This aproach can be very time consuming for the leader because of the use of two- way communication  Subordinates may view leader as incompetent to handle the job responsibilities.
Thank You For Listening 
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Boss/leader FIGURE 15C. 5/2/2013 68
SECRETARY /ASSISTANT FIGURE 15d. 5/2/2013 69
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•A significant test for the success or failure of a communication system is the nature of its outcomes. •Similarly successful communication develops an attitude of confidence among executives toward employees and the public and toward each other. •And finally, communication as a medium of public relations undertakes to win the confidence of the community in the company and its management to merit continued support and goodwill. 5/2/2013 71
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The special Business Week issue of 1994 presents a comprehensive discussion of how digital technology is changing the way we work and live . 5/2/2013 73
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5/2/2013 76 Today software can turn a computer into a television, second player, edit and replay video images, fax and phone messages. This mass digital substitution is what Glovers Ferguson, director of research at Andersen Consulting . It’s recreation, like the virtual image you see in a mirror, of the “real world “. He calls it “Virtualization” . In Silicon Valley in California, a group of electronic companies is sponsoring a model for a virtual business environment called commerce net .
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5/2/2013 78 He stressed that whoever controls information and its dissemination has power. The high- quality power comes from the application of knowledge.
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"Sometimes being the best means being the least. Be good even after you make a mistake." "Everyday is a struggle to be just better. Being good is what keeps us to be who we are." "It's not the easiest but that is probably the best legacy that a person can leave behind.. To believe in goodness and just become a good person."