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Tim Reis, Head of Mobile and Social Solutions, Google
May 14, 2012

www.themobileplaybook.com                               1
WHY MOBILE

www.themobileplaybook.com   2
INTRODUCTION
         WIN MOMENTS THAT MATTER
01       How does mobile change my value proposition?

         WIN MOMENTS THAT MATTER
02       How does mobile impact our digital destinations?

         MAKE BETTER DECISIONS
03       Is our organization adapting to mobile?

         GO BIGGER, FASTER
04       How should our marketing adapt to mobile?

         GO BIGGER, FASTER
05       How can we connect with our tablet audience?

         CONCLUSION

     www.themobileplaybook.com                              3
www.themobileplaybook.com

  www.themobileplaybook.com   4
Win moments that
matter


01
How does mobile change
our value proposition?



 www.themobileplaybook.com   5
www.themobileplaybook.com   6
INTUIT
Consumers can file taxes
from their smartphones




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90%
                                                             have searched for
                                                             local information
                             SMART
                             PHONE
                                                Users
                                                             95%
                                                             of these people act
                                                             within 24 hours


Source: Google Ipsos “The Mobile Movement” Study, Apr 2011

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USE SMART
                                      53%
                                      of men

        PHONES
             to check prices at
                 other locations
                                      38%
                                      of women



Source: Insight Express, 3Q 2011

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AMAZON
                                   Shoppers can scan in-store
                                          barcodes to create
                                       comparative price lists



                            “The four walls of the store have become porous.”




www.themobileplaybook.com                                                       10
KEY TAKEAWAY

Define your value prop by finding out how your
  customer wants to engage you in mobile



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Win moments that
matter


02
How does mobile impact
our digital destinations?


 www.themobileplaybook.com   12
57%
                                                  won’t recommend
                                                  business with poorly
                                How does your     designed mobile site

                                 site appear to
                                MOBILE
                                USERS?            40%
                                                  have turned to a
                                                  competitor’s site after
                                                  a bad mobile
                                                  experience

Source: Compuware study, 2011

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1-800-
FLOWERS
Optimized mobile site to
increase conversions




                              BEFORE   AFTER
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Branded
Mobile Apps




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Offer users entertainment,
                    utility, or both.



                    Design your apps for the largest mobile
                    platforms.




                    Promote your app.



www.themobileplaybook.com                                     16
HP
Print from
your phone




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KEY TAKEAWAY

   Your #1 priority is to build a mobile website




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Make better decisions


03
Is our organization
adapting to mobile?


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Mobile CHAMPION




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Questions you should be asking your organization

 1     Is mobile a key metric in your management dashboard?


 2     How often do you review your mobile stats, and who reviews them?


 3     Who knows what % of traffic & search queries come from mobile?

       Who’s watching traffic trends, people’s actions on your mobile site,
 4     mobile’s inclusion in product launches and campaigns?

       Which decisions would change if key business owners were given
 5     timely mobile data?

 6     Who’s monitoring your competition’s investment in mobile?


 7     Who’s developing consumer insights through focus groups & surveys?


 8     Which agencies are you relying on to help you make mobile decisions?

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KEY TAKEAWAY

 Assign a Mobile Champion in your company &
empower them with a cross-functional task force



 www.themobileplaybook.com                        22
Go bigger, faster


04
How should our marketing
adapt to mobile?


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20%
                                      of all telecom searches


                     5X
         MOBILE SEARCH GROWTH
             in the past 2 years
                                      30%
                                      of all restaurant searches




                                      25%
                                      of all movie searches
Source: Google search data

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STARWOOD
                                      HOTELS
                              “Hyperlocal” mobile search
                            campaign tripled mobile traffic




                             “Increased ROI 20X, increased bookings by
                                         20%, and tripled mobile traffic.”



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KEY TAKEAWAY
Take 5 minutes today and search for your brand
        in mobile as a consumer would
  What is the experience like for a consumer trying to find you and connect with you?

                               Discuss this with your agency



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570 YEARS                            600 MILLION                75%
            of Angry Birds                   YouTube Mobile videos   of YouTube Mobile
             played daily                        played daily         users use mobile
                                                                     as primary access
Source: Rovio data 2012, YouTube data 2011

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Multi-screen ads more effective in driving
  BRAND AWARENESS
   % correctly recalling Volvo as
   brand advertised
                                                                     74%

                                                                                48% lift in
                                                                                campaign recall
                                                       50%




                                                       TV Only   TV+
                                                                 PC Video+
                                                                 Phone Video+
                                                                 Tablet Video
Source: Nielsen Multi-Screen Media Lab Study, Sep’11

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KEY TAKEAWAY

   Run rich media HTML5 ads to extend your
   branding message to the mobile audience



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Offline Media
Strategies                                 Scanning...




                             Scanning...




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KEY TAKEAWAY

  Assign your marketing org the action item of
reviewing their programs through a mobile lens



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Go bigger, faster


05
How can we connect with our
tablet audience?


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KRAFT
Rethought mobile
experience for
tablets




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SWEETWATER
30% higher iPad
conversion rate than
online




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HTML 5
When rich media
meets tablets




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KEY TAKEAWAY
    Check out your web experience on a tablet
   Take 5 minutes today and search for your brand on a tablet as a consumer would

                        Maximize the tablet format with rich media creative

                            Discuss both these topics with your agencies



www.themobileplaybook.com                                                           38
Conclusion

Mobile represents a sociological shift
with how users relate with both the
digital and physical world

Businesses that
understand this will win


 www.themobileplaybook.com               39
www.themobileplaybook.com




                        Available across all screens
           If you can, check out the site from your tablet device


www.themobileplaybook.com                                           40