After 15+ years with Mailchimp — this is how they treat loyal customers?
We’ve been with Mailchimp for over 15 years. Back when we were a small startup they were helpful, human, and felt like a partner you could trust. Over the years we grew with them, paid every invoice, recommended them to others, and never caused trouble. Even helped them spot bugs and improvements.
Now? A completely different company.
We tried to downgrade our plan and suddenly they want to charge us thousands of euros extra because of some internal “timing rule” about when downgrades are allowed. No warning, no discussion, just: pay €5,000+ or stay on the expensive plan.
It’s absurd.
Not once did anyone reach out to explain things, offer a workaround, or even acknowledge that long-term customers deserve basic respect. Instead, we were pushed around by rigid policies and a tone that basically said: pay or leave.
The truth is Mailchimp is a company that built its brand on being friendly, supportive, and community-driven and have now turned into something completely different: cold, inflexible, and hiding behind billing semantics to squeeze money from loyal clients.
Trying to avoid writing whats in my head but If you’re considering Mailchimp today, be aware that the company you read about in old blog posts, the one that helped small businesses grow, is gone. Don’t be surprised if they suddenly hit you with an invoice big enough to make you question why you trusted them in the first place.
Avoid the headache. There are better options now.
Reply from Intuit Mailchimp
Thank you for sharing your review, Fredrik. We're truly sorry to hear that the downgrade process and communication left you feeling unsupported, especially after 15 years with us. You should never be surprised by billing rules or feel pressured by policy, and we regret that this situation came across that way.
If you're open to it, please email us at mc-socialreviews@intuit.com. We'd love the opportunity to review your account, and find a resolution that feels fair to you.