Refund policy

Returns, Refunds & Exchanges Policy

You can return most items within 30 days of delivery for a refund. Customers are responsible for the return shipping costs, except for faulty or incorrect items. In such cases, please email us before returning the item to arrange for a return label. Refunds and exchanges are available within the first 30 days of purchase. After this period, no refunds or exchanges will be provided. Both returns and exchanges can be processed in-store.

  1. To start the returns process, please email merchandise@york.ac.uk
  2. Then, securely pack the item with your original order number and send it to us at the following address:  University of York Official Merchandise, University of York, Market Square, Heslington, York YO10 5DD

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges

We can only replace items if they are defective or damaged. If you need to exchange your item for a different size or colour, send us an email at merchandise@york.ac.uk  and send your item to: University of York Official Merchandise, University of York, Market Square, Heslington, York YO10 5DD.

 

Exempt Goods

The following are exempt from refunds:

  • Gift cards
  • Made to order items, include bespoke Class Of items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 working days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

Shipping

  • Returns must be sent to University of York Official Merchandise, University of York, Market Square, Heslington, York YO10 5DD
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs from your original order are non-refundable, you will only be refunded for the products you purchased
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For international returns please make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

The Contract will be governed by and construed in accordance with English Law. The English Courts will have exclusive jurisdiction to deal with any dispute which may arise out of or in connection with the Contract.