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AI Search
Get real answers, not hyperlinks
Reads the intent behind a query and returns a direct, cited answer synthesized from your articles, with sources one click away.
The AI layer for your entire knowledge base
Your documentation, now with a brain.
One intelligent layer that reads, writes, and answers across your documentation and connected sources, helping your team ship faster while users find answers instantly.
Capabilities
From creating knowledge to finding answers, AI does both.
Answerscitedfind your users
before they get frustrated
AI Chatbot · Eddy
Your docs, answering 24/7
Connect your knowledge base, website, FAQs, files, and support tickets to give users accurate answers from one unified conversation.
Article Summarizer
Turn minutes of reading into seconds
Give readers instant summaries and help AI systems understand and respond from your content faster.
Text to Audio
Docs you can listen to
Turn articles into audio so users can learn while they work, commute, or multitask.
Draft, refine and govern
your docs at machine speed
AI Writing Agent
A teammate that drafts alongside you
Upload a video, audio, file, or prompt. Eddy AI turns it into structured, media-rich, SEO-ready documentation.
Duplicate Detection
One source of truth
Flags articles that say the same thing twice, keeping your knowledge base lean and consistent.
Glossary Generator
Every term, defined
Surfaces key terms and drafts clear definitions, building a living glossary automatically.
MCP Server
Your docs, wherever AI is
Create, search, and update documentation from AI assistants like Claude and ChatGPT without switching tools.
AI Writer
Beat the blank page
Change length, tone, voice, or format instantly, without leaving the editor.
AI FAQ Generator
Answered before they ask
Reads an article and drafts the FAQs it answers, publish-ready and structured for LLM discoverability.
And there's more The rest of the AI toolkit,
The rest of the AI toolkit,
working on every article
From creation to publishing, AI helps you move faster at every stage of the documentation lifecycle.
AI Title Recommender
Suggests the right title from your article content in one click.
Higher click-through from search
AI Description Generator (GEO/SEO)
Writes meta and AI-search descriptions for articles and categories.
Found by Google and LLMs alike
AI Tag Recommender
Suggests relevant tags so content stays organized as it scales.
Cleaner taxonomy, better search
AI Related Articles
Recommends contextually linked reading on every article, dynamically.
Longer, self-served reader journeys
AI Chart Generator
Turns plain text into pie and flow charts inside the editor.
Visual docs without a designer
AI Alt Text Generator
Writes descriptive alt text for every image automatically.
Accessibility and SEO, handled
AI Translation
Machine-translates articles across your multilingual knowledge base.
Global docs at a fraction of the cost
AI Style Guide
Enforces tone, structure and terminology rules as teams write.
On-brand content from every author
LLMs.txt Generation
Auto-publishes an llms.txt index of your knowledge base for AI crawlers.
Accurate citations across the AI web
Trust & control
Powerful AI on your terms.
Enterprise controls so you decide exactly how AI touches your content and your customers' data.
Your content stays yours
Answers are grounded strictly in your knowledge base, never used to train public models.
Enterprise-grade security
SOC 2 Type II, ISO 27001, GDPR and role-based access carry through every AI feature, just like the rest of Document360.
You stay in control
Toggle each capability per project, review AI output before publish, and keep a human in the loop.
See every certification, sub-processor and data-handling policy behind Document360 AI, all in one place.
Visit Trust Center
Roles
One AI layer. Every rolewins.
Turn your knowledge base into an outcome for every team that touches it. Pick a role to see how.
The technical writer's outcome
Ship more docs, sweat fewer details
Draft with the Writing Agent, expand and re-tone in place, then let AI generate glossaries and FAQs and flag duplicates before you publish. You stay editor-in-chief while the busywork disappears.
3.2x faster first drafts Less manual cleanup Consistent terminology
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The product manager's outcome
Launch-ready docs on release day
Turn specs into structured first drafts, keep terminology consistent across every release, and hand stakeholders a clean summary of what changed, without chasing the writing team.
Docs ready at launch Aligned terminology Faster stakeholder sign-off
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The leadership outcome
Lower cost to serve, higher self-service
Deflect repetitive tickets with an AI that answers from your real content, watch self-service climb, and keep your knowledge base current, so support cost falls while satisfaction rises.
45% fewer repetitive tickets 68% of questions self-served Measurable AI ROI
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The customer support outcome
Resolve faster, escalate less
Eddy handles the routine questions around the clock, agents get instant cited answers instead of hunting through docs, and summaries speed up every complex case.
68% auto-resolved Faster handle time Cited, trustworthy answers
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The engineering outcome
Docs your tools can actually read
Expose your knowledge base through the MCP server so Claude, ChatGPT and internal agents answer from live docs, cutting the interrupts and keeping onboarding self-served.
Fewer repeat questions Live docs in every assistant Faster onboarding
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Verified G2 reviews Impact of AI in
Impact of AI in
our customers' words
Recent reviews from verified Document360 users, each one calling out an AI capability by name.
“The AI Feature Eliminated Duplicate Content across our Documentation”
Verified User in Information Technology and Services
5/5
Duplicate Detection Verified User in Professional Training
“I stopped relying on keywords once I started using AI search”
5/5
AI Search Verified User in Research
“AI chatbot delivered reliable answers through controlled knowledge sources”
5/5
AI Chatbot FAQ You have questions.
You have questions.
The docs have answers.
Do I need to train the AI on my content?
No. Document360 AI reads your existing knowledge base automatically. As soon as your articles are published, search, chat and the other features work on them, no separate training step.
Will the AI make up answers?
Answers are grounded in your content and cite their sources. When the knowledge base doesn't cover a question, the AI says so and can hand off to a human rather than inventing a response.
What is the MCP Server for?
The MCP Server exposes your knowledge base through the Model Context Protocol, so AI assistants like Claude and ChatGPT can pull from your live, current docs when they answer, instead of stale or guessed information.
Which languages are supported?
AI Search and Eddy work across the languages your knowledge base is written in, and can answer in the reader's language, so global audiences get help in their own words.
Is it available on my plan?
AI features are rolling out across Document360 plans. Start a free trial to explore them, or talk to us about enabling the full AI suite for your workspace.
Turn AI into your best employee
Turn your knowledge base into an AI system that writes faster, answers instantly and keeps itself consistent.