What is screen studio: Screen studio is a screen recording app that lets users record screen and then edit the recording and add custom background image and it includes many apple wallpapers. I seen this in tons of other apps as well

It has been days I made the payment I have heard nothing from Apple, our deadline is being pushed over and over again we are loosing customers to our competitors. I have already reached out via the formal support channel but have not received a response beyond the automated acknowledgment.