Customer service app built for iPhone

Answer customers from your iPhone. One inbox for all 8 channels, AI Copilot drafts in one tap and a push alert the moment a message lands.

Start free trial Download on the App Store

Your whole help desk in your pocket

Deskwoot's customer service app is a full helpdesk app, not a small viewer for the web dashboard. You get the same unified inbox for 8 channels, the same AI Copilot and the same routing rules you set up on the web. The app is free on every plan, including the Free plan, with no fee per device.

Deskwoot customer service app on iPhone: a live chat with Sarah Chen, an AI summary of an email and an AI Copilot draft for a Shopify order

Startup teams

Answer live chat, email and WhatsApp customer support from anywhere, so nobody has to stay at a laptop all day.

Ecommerce teams

Shopify customer support on the go: the app shows the customer's orders, and Copilot drafts the answer from them.

SaaS teams

Summarize a long thread, draft a reply with one tap and translate it before you send, all between two meetings.

On the road? You'll know

Your iPhone tells you the moment a new conversation starts, a customer writes back or a teammate assigns or mentions you. You pick which events send a push, so alerts stay useful instead of noisy.

Lisa wants to talk to a human

Bot escalated · Order #DW-2418

now

Choose your alerts

New conversations, new messages and missed SLA targets each have their own switch. Assignments and mentions always come through.

Missed SLA targets

Get a push when a first response, next response or resolution target is missed, so you can step in right away.

Mentions from your team

When a teammate mentions you in a private note, you see it at once. Private notes stay inside your team and never reach the customer.

AI Copilot replies in one tap

AI customer service in your pocket. Tap AI in any conversation and Copilot drafts a reply from the thread, your help center and the customer's Shopify, WooCommerce or Stripe data. You read it, change what you want and send. It is the same AI Copilot you use on the web dashboard.

AI Copilot draft in the Deskwoot iPhone app, written from a Shopify order

Grounded in real orders

The draft shows which Shopify order it read, so you can check the facts before you send.

Improve, translate, summarize

Polish your own draft, translate a reply into the customer's language or get a short summary of a long thread.

Included on every plan

Copilot uses the AI conversations included in your plan. There is no extra license and nothing to set up in the app.

One inbox for 8 channels

A shared inbox for email, live chat, WhatsApp, Telegram, LINE, SMS, X and your REST API channel. Filter by Mine, Unassigned or Awaiting reply to see what needs you first, and search every conversation from one screen.

Smart unified inbox in the Deskwoot customer support app, showing triaged conversations across channels

Bulk actions

Long press a conversation to select several, then resolve, assign or change the priority in one go.

Claim a conversation

Take an unassigned conversation with one tap. Only one agent can claim it, so two people never answer the same customer.

Search every channel

One search bar finds conversations across all channels and takes you straight into the thread.

Frequently asked questions

The short answers are here. For anything else, ask Fynn below.

Is the Deskwoot customer service app free?

Yes. The iPhone app is free with every Deskwoot plan, including the Free plan for solo founders. There is no separate mobile license and no fee per device.

Does the customer service app work with WhatsApp?

Yes. WhatsApp customer support is part of the unified inbox. WhatsApp messages, replies and media land in the same thread view as email and live chat, so you keep the full context on your phone.

How does AI customer service work in the iPhone app?

Tap AI in any conversation. AI Copilot reads the thread, your help center and any connected Shopify, WooCommerce or Stripe data, then suggests a reply. You can edit it, improve it, translate it or send it as it is.

Does Shopify customer support work in the app?

Yes. Connect your Shopify store once on the web. The app then shows the customer's orders in the conversation, and AI Copilot drafts answers from the order data and shows which order it read.

Which iOS version does the app need?

iOS 15.1 or later. The app is free to download from the App Store.

Does the customer service app support Android?

Not yet. On Android you can use the Deskwoot dashboard in your phone's browser and add it to your home screen.

Your inbox in your pocket

Start free trial Download on the App Store