Great customer support at a fair price
Deskwoot brings live chat, email, WhatsApp and 5 more channels into one shared inbox. Fynn, your AI agent, answers customers on its own, Copilot helps your team with the rest, and AI is included on every plan.
What's inside Deskwoot
AI
A copilot on every plan, Fynn on paid plans
Channels
Every channel in one shared inbox
Price and privacy
Fair prices and EU hosting by default
A copilot on every plan, Fynn on paid plans
Fynn answers your customers on its own, from your help center and your store data, and hands the conversation to a person when it should. Copilot drafts replies for your team and shows where every answer comes from.
Copilot drafts with sources
Answers in your customer's language
Resolves order status questions in seconds
Trained on your help center, website, and PDFs automatically
“We handle our users' trading data, so EU hosting and “your AI never trains on our data” aren't nice-to-haves, they're mandatory. Deskwoot had both from day one, DPA included. That it's also cheaper than the big US tools made it the easiest software call of the year.”Customer Operations, Trade Reclaim
Every channel in one shared inbox
Live chat, email, WhatsApp, Telegram, LINE, SMS, X and your own apps through the REST API all land in one inbox. Assign conversations, mention a teammate, leave a private note and see each customer's full history.
Reports from day one
A help center customers actually use
Works with the tools you already use
“We route billions of AI tokens, so we're picky about AI quality. Deskwoot's bot runs on Anthropic and actually drafts replies our team sends with one click. With the API and MCP we wired it into our stack in an afternoon.”Engineering, UnoRouter
Fair prices and EU hosting by default
AI is included on every plan, and paid plans start at $3.20 per agent per month. Your data is hosted in the EU, and a signed DPA is one click away.
Live in 1 working day
Faster in 30 days, or money back
Compliance before you pay
“As a small agency we don't need enterprise software at 60 dollars a seat. Deskwoot puts mail, chat and inquiries in one inbox, GDPR-compliant, at a price that doesn't hurt. Set up in an afternoon.”Pixelboot, web agency
Everything for your team in one place
An AI agent that answers customers on its own
Reply drafts from your own knowledge, with sources
Live chat, email, WhatsApp and 5 more channels
A multilingual help center on your own domain
Shopify, Stripe, WooCommerce, Zapier and more
Response times, resolution times and CSAT at a glance
The whole inbox on your iPhone
Connect AI agents and your own apps
FAQs
The short answers are here. For anything else, ask Fynn below.
What is customer support software?
Customer support software is the operational platform that lets a support team receive, route, and resolve customer questions across channels like email, live chat, WhatsApp, and social media. Modern customer support software bundles a shared inbox, ticketing system, automation rules, AI chatbot, and a knowledge base so agents can respond consistently and fast.
What is an AI customer support platform?
An AI customer support platform uses AI to resolve common customer questions automatically (via an AI Bot) and to accelerate human agents (via an AI Copilot). The best AI customer support platforms ground replies in your knowledge base, protect against prompt injection, and price AI at a flat rate per conversation rather than per resolution.
How much does Deskwoot cost?
Deskwoot starts with a free plan for one agent. Billed annually, Startup costs $3.20 per agent per month, Business $6.40 and Enterprise $9.60. Billed monthly: $4, $8 and $12. AI chatbot conversations cost $0.03 to $0.07 each, or nothing if you bring your own Anthropic API key. No add-ons, no fees per resolution, no surprises.
Is Deskwoot a real alternative to Zendesk or Intercom?
Yes. Deskwoot covers the same core features as Zendesk and Intercom: an omnichannel inbox, an AI bot, an AI copilot, a knowledge base, automation, SLA policies and integrations, at a fraction of their price. You can import your conversations, contacts and canned responses from either platform in one click.
Can I use my own AI API key?
Yes. On paid plans you can run a bot on your own Anthropic API key. Anthropic bills you directly at its rates, and Deskwoot neither counts nor charges those conversations. Copilot in the inbox always runs on the AI that Deskwoot manages. Without your own key, the managed AI costs {aiLow} to {aiHigh} per conversation beyond the ones your plan includes, with no separate account to set up.
How long does setup take?
Under 10 minutes for the first inbox. Sign up, connect a channel (email, live chat widget, or WhatsApp), invite agents, and start handling conversations. No implementation consultant, no training required for a standard setup. Migration from another platform runs in the background while your team keeps working.
