York SU Advice & Support
Who are we?
We are York SU Advice and Support and our team provides free, independent and confidential advice and guidance to students on a range of issues, including:
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University policies and processes
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Academic issues
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Wellbeing and personal matters
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Academic appeals
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Academic misconduct
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Exceptional Circumstances
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Support to Study
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Non-academic misconduct reporting and investigations
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Complaints (academic and non-academic)
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Fitness to Practice
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Leave of Absence
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Programme extensions
We can also signpost you to University services and specific local support.
Advice & Support staff
How can we help you?
We have a team of full-time advisers, who can do appointments via email, phone, virtually, and in-person.
We can:
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Explain processes and procedures
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Advise on how to respond or engage with a process
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Review draft forms or statements
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Accompany students to meetings for support
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Be an independent point of contact for questions or queries
We also have web pages providing specific, detailed guidance on a range of academic and support issues, University policies and processes, and wellbeing issues. You may find it helpful to take a look through these web pages for information and guidance. These might provide answers to your questions or queries before contacting us directly.
We can't:
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Represent you, or make representations to the University on your behalf. Our role is to advise you on the options available for you to raise your concerns. However, we may contact the University with your consent to seek clarification on processes and options available to you.
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Provide a crisis or emergency service. The University’s website has helpful information about what to do if you are in a crisis.
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Provide counselling or specialist mental health support. You can find more information about the range of help and support for students, including:
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College wellbeing teams
Contact us
When: semester availability
We are available 10am - 4pm Monday to Friday.
Where
You can find us at the Student Centre, James College.
How
You can contact us by email to arrange an appointment or seek advice.
Please first complete our Confidential Advice Record, or you can download a Confidential Advice Record and email it to [email protected]. Please also include as many details about your query as you can. Once you have sent your completed Confidential Advice Record, an adviser will respond to your query. If you requested an appointment, they will give further information and provide a calendar invitation.
We understand that many of you will be working to University deadlines. Please include any relevant deadline information in your initial email to us, so that we can prioritise your case accordingly. It is highly recommended that you contact us as soon as possible if you have a deadline, as it is not always possible to respond to students at short notice.
You can ring the York SU Helpdesk on 01904 323724. They will be able to advise on how to access our service.
We aim to respond to you within 3 working days. However during extremely busy periods, this may not always be possible. Please be assured that we will respond as quickly as we are able to.
I’m not happy with this service
We hope that you will be happy with the level of support you receive from York SU Advice and Support. But, if you are dissatisfied with any aspect of our service:
- In the first instance, these concerns or complaints can be raised informally with the Advice and Welfare Manager, Richard Andrew ([email protected]).
If your complaint is not satisfactorily resolved, then formal complaints can be made by following the York SU Complaints Policy.
We are committed to supporting you when you are facing challenges affecting your studies or your day-to-day life at University. If we can’t help you directly with your particular situation, we will assist you in identifying and accessing alternative advice and support.