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Uploaded byHeather Staudt
User Research When You Can't Reach Your Users 20140802
The document is a presentation on conducting user research in scenarios where direct access to users is limited, focusing on strategies such as utilizing analytics, proxies, customer support, and creating personas and user journeys. It highlights the gap between ideal research conditions and the realities faced by usability professionals, including challenges like budget, timelines, and participant availability. The presentation emphasizes the importance of collaboration and leveraging existing resources to improve user experience, even when facing constraints.
