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TQM unit 4 TECHNIQUES

This document discusses various techniques of Total Quality Management (TQM). It describes the relationship between customer requirements and technical descriptions, prioritized technical descriptions, and the relationship between different technical descriptions. It also discusses using customer and technical competitive assessments to determine the importance, difficulty, and weights of different customer requirements and technical descriptions. Matrices are used to assign weights and percentages based on customer priorities and technical challenges.

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TQM UNIT 4 TQM TECHNIQUES
Relationship between technical description Technical description Relationship between customer requirement and technical description prioritized technical description Prioritized customer requirement Customer requirement
• I Customer requirement- exterior wall right side • II Prioritized customer requirement – exterior wall left side • III Second floor – technical description • IV Interior wall – relationship between customer requirement and technical description. • V Roof – relationship between technical description • VI Foundation – prioritized technical description
• Customer competitive assessment Our product, A’s and B’s product ( 1-5 )worst to best. • Importance to customer (1-10) – low to high • Target value (0-5) low to high • Scale up factor – ratio # target value and our product rating ( tv/our product) • Sales point 1 & 2 • Absolute weight = Importance to customer x Scale up factor x Sales point
• Technical competitive assessment (0-5) worst to best • Degree of technical difficulty (1-10) low to high • Target value (0-5) low to high • Absolute weight and percent = weight assigned in matrix x customer requirement (important to customer) • Relative weight and percent = weight assigned in matrix x Absolute weight and percent`
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES