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Uploaded byApoorvaLele2
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Project Manager Reflections

The document recounts the experiences of a project team in virtual meetings with stakeholders, highlighting challenges in communication and interactions. Key takeaways emphasize the importance of humanizing interactions and asking the right questions before jumping to solutions. The team learned the value of addressing issues collaboratively, reflecting on their performance, and celebrating their growth despite initial setbacks.

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Project Team AND Stakeholders THE LOVE-HATE-LEARNING STORY Use your Keyboard arrows to view the story!
We did not know what to expect in a virtual simulation but Jeremy had come prepared... The story started when we had our first meeting with Jeremy... AWKWARD SILENCE IN THIS ZOOM CALL...SHOULD I INTRODUCE MY TEAM? WILL DIRECTLY JUMP INTO TALKING WORK SINCE JEREMY IS THE CEO..
In our first meeting, we forgot to introduce ourselves and have basic salutations and greetings- Error/ Bloody nose here( red minus 10 & for questions plus 30) Positive- We ensured to ask questions and could get the necessary data from the stakeholder. 1st situation, meeting with Jeremy: - Key Takeaway 1: Humanizing Interactions Bloody Nose Meter
We were quite prepared for this meeting but it did not go according to plan... Then came our second meeting... I SHOULD GIVE HIM INSTANT SOLUTIONS...TRY TO SAVE THIS MEETING OH GOSH...WHY IS HE SO ANGRY? I SHOULD DEFEND MY TEAM...
The stakeholder was annoyed and wanted to do nothing with our company due to our lack of follow-ups and unprofessionalism. Didn’t give him room to vent and went straight to apologizing and trying to find a solution rather than giving him a chance to express himself. Bloody nose max 2nd situation, meeting with NASSCOM: - Key Takeaway 1: Humanizing Interactions Bloody Nose Meter
We felt fully prepared for this meeting and did many mock sessions, prepared answers for cross questioning... Then we started preparing for our final board meeting... WE NEED TO BE ON THE SAME PAGE AND HAVE EACH OTHER'S BACKS.. OUR SOLUTION SHOULD BE DISCUSSED WITH CONVICTION AND WE SHOULD HAVE FUN!
In all the meetings, it was reiterated to not jump to finding a solution but first asking questions to dissect the problem. - Discuss | Involve all stakeholders Ask open-ended questions when you want to give the stake holder room to share what is on their mind. Ask close ended questions to seek information that is particular for a particular scenario and help streamline the discussion forward. The more you ask questions, the more you are on the same page with the stakeholders and a step closer to figuring out a collaborative solution. First step is always to figure out the question and then move on to finding the answer, not the other way around (Bloody nose approach taught us this) 3rd situation, meeting with the Board: - Key Takeaway 2: Curiosity & the art of asking questions Bloody Nose Meter
The final chapter of our story might have involved a bloody nose but the pain made way for a lot of life lessons... MANY SLEEPLESS NIGHTS RESULTED IN A TEAM WHO PATCHED UP THEIR BLOODY NOSES, REFLECTED ON OUR SHORTCOMINGS AND CELEBRATED TOGETHER! T= C+R+I /S