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Part 2 Personal Interview
Learning Outcome
• To allow participants to understand the interview process
• To provide the skills and tools for an effective interview
• To increase participants’ awareness of the interview etiquettes
Dozens of
people are
lining up for the same
position
You need to stand out from the crowd
You have a choice…
½ empty
½ full
Thisisa victim
mentality
Thisisa winner’s
outlook
What
is ?
• A job interview is a meeting aimed to assess a candidate
for a certain job position
• A job interview is a process in which a potential employee
is evaluated by an employer for prospective employment
in their company, organization, or firm.
Interviewing Skills -
Purpose
• Employers
• Is the candidate qualified?
• Are they a good fit for the company?
• Determine of you are invited back for a second
whether you are offered a job.
interview and ultimately
• Job Seekers
• Opportunity to meet and connect with the prospective employer.
• Sell your skills and abilities.
• Help you determine if you are a good fit for the company.
1. One on One Interviews
2. Telephone Interviews
3. Group Interviews
4. Panel Interviews
5. The Auditions/Role Plays
Prepare for and
succeed in an
interview
3
•Research the company
•Practice for the interview
•Prepare your interview questions
•Assemble relevant information beforehand
•Re-read your resume and the job ad as a
refresher
•Check yourself in a full-length mirror before
the interview
Communication is
Irreversible:
You can’t really
take back
something once
it has been said.
4
Accept the first date and time offered to you
Check your documents
Research the company
before the interview
 Culture
 Strategic initiatives
 Press releases
 Competition
 Market share
 New products
Know yourself
• Know your resume inside and out
• Be prepared to answer questions, give examples or tell a
story about every job you have held and every achievement
and education noted on the resume
• Provide skills and strengths that you possess that are
relevant to the job
• Know your personal and professional goals and how they
will fit with the company goals
• BE TRUTHFUL. Don’t exaggerate or give inaccurate,
misleading information
End
Interview Day
Interview Process –
Sample Structure
Introductions – process explained by interviewer
Warm up questions
CV/application form questions
Questions based on selection criteria – “probing”
Questions from candidate
Summing up – next steps
A Heuristic for Answering
Questions
• identify the skill sought by the question so that you can best focus
your answer
• give a STAR answer:
Situation—what was the context?
Task—what was the specific problem or need?
Action—what did you do? (produce, write, create, etc.)
Results/resolution—what did you learn? what skills did you develop?
questions
Tell me about yourself:
• Highlight:
– Skills
– Experience
– Abilities
• Related to the position
questions
Why do you want to work here?
• Explain your interest and
motivation for wanting to
work with this employer
questions
Where do you see yourself in
5 years?
• Tests ambition
• Align your goals to the
position and the company
questions
Why should we hire you?
• Tie to key performance areas
• Sell your talents
• Meet the employer’s
requirements
questions
What are your strengths?
• Communicate any special
‘abilities’
questions
What are your weaknesses?
• Know your weakness
• How to correct weakness
• Turn your weakness into a
strength
pointers
• Get to the right place at least 30 min early
• You are being watched
• Dress appropriately
• Switch your phone off
• No chewing gum or nail biting or knuckle
cracking
• Greet people by name
• Shake hands
• Sit when asked to
• Accept water
• Manage your body and voice
• Smile
• Make appropriate eye contact
Interview Etiquettes
Do’s and Don’ts
Proper Handshake
• Firm, but not bone-
crushing
• Lasts about 3 seconds
• May be "pumped" once
or twice from the elbow
• Is released after the shake,
even if
the introduction continues
• Includes good eye
contact with the other
person
Rule of Thumb – First Impressions
last long
1. Brush your teeth and use a mouthwash.
2. Your hair should be clean and combed.
3. Nails should be clean and trimmed.
4. Be conservative and err on the side of caution. If the company
does not have a dress code, remember that it’s better to over
dress than under dress.
Whether you're going for a
blue collar job or a white
collar job, a creative role or a
business role, there is one
general rule when it comes
to what to wear: dress up.
First
impressions
It takes 3 - 30 seconds
First impressions
At least half will not
change
First impressions
Only a third are may change their opinion after
interacting with you
First impressions
Less than 30% of the first impression is to do
with WHAT you say
Managing your first
impression
Handshak
e
Unconventional
Hair
s
http://img.ehowcdn.com/article-new-thumbnail/ehow/images/a03/7g/2r/care-nose-piercing-
Male
Earrings
Tattoo
s
Non traditional
clothes
Negative
influence
Beard/Mustach
e
Grooming
.
Body odour
• Sit up straight, and lean slightly forward in your chair.
• Show your enthusiasm by keeping an interested expression.
• Establish a comfortable amount of personal space between you
and the interviewer.
• Limit your application of colognes and perfumes.
• Make eye contact with the interviewer for a few seconds at a time
• Smile and nod (at appropriate times) when the interviewer is
talking, but, don't overdo it. Don't laugh unless the interviewer
does first
• Be polite and keep an even tone to your speech. Don't be too loud
or too quiet
• Do relax and lean forward a little towards the interviewer so you
appear interested and engaged
• Keep your feet on the floor and your back against the lower back
of the chair
• Pay attention, be attentive and interested
• Don't interrupt; Listen
• Stay calm. Keep your emotions to yourself and do not show anger
or frown
• Don’t put anything on your lap
• Don't slouch
• Speak clearly. Don’t use slang language
• Avoid frequent use of verbal fillers such as “um”, “uh”, “you know”
etc.
• Respond to questions specifically and concisely but give sufficient
details
• Use courtesy markers like “thank you”, “I am honoured”, “it’s my
pleasure” etc. at appropriate times
• Don’t leave the room without saying “thank you”
interview...
• Give the appearance
of energy as you
walk
• Smile
• Shake hands firmly
• Wait until you are
offered a chair
before sitting
• Sit upright and look
alert and interested
• Look the interviewer
in the eye
• Be careful for folding
hands and arms and
crossing your legs
• Do not fiddle!
What goes
wrong?
Sending mixed messages We know that we are capable to
do the job.
What goes wrong?
Not enough attention to what the person you are
communicating with wants or expects
What goes wrong?
Prejudice and stereotype (accent, gender, etc.)
What goes
wrong?
Power relationships
Who has the power?
What goes wrong?
Different CULTURAL ways of doing things:
• Greeting peers or older people?
– First names
– Titles
– Generic name like “aunty”?)
• Who greets first?
• Do you sit down?
• Do you knock?
• When do you enter?
• Saying thank you?
What goes wrong?
Preconceived assumptions
How to fix
it
Fixing it
Carefully monitor reactions and adapt to these
Fixing it
Ask questions to clarify your
understanding and theirs
3rd Interview from Participant
During the interview
Some guidelines
During the interview
Don’t lie, your answers should
be truthful, sincere to the point
During the interview
Don’t answer with a simple “yes” or “no”
Explain using examples
During the interview
Don’t lose your temper,
control your emotions
During the interview
Speak as clearly as possible
During the interview
Never bad mouth or complain
about a previous employer
During the interview
Do not assume that the interviewers read
your CV in detail, tell them about yourself
During the interview
Avoid sensitive issues such as topics related
to politics and religion unless directly
linked to the job
During the interview
Sound enthusiastic about the position and
the company
During the interview
Have a few questions about the job or
company ready
During the interview
Let the interviewer raise the issue of salary
and benefits
During the interview
Thank the interviewer/s for the opportunity
and ask when you can expect to hear from
them
If you get the
job...
If you get the
job...
• Reply in writing
whether or not
you accept
• Be polite if you
turn it down
• Possibly Negotiate
salary
If you don’t get the
job...
If you don’t get the
job...
• Be polite and gracious
• Learn what you can from the
experience
• Try to find out (or work out) why you
did not succeed and then do
something to address the issues
• Ask the company!
Best of Luck!
And THANK YOU