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O.b 2 attitude and job satisfaction

This document discusses attitudes and job satisfaction. It defines job satisfaction as a positive emotional state resulting from one's appraisal of their job. Components that influence job satisfaction are identified as the work itself, pay, promotion opportunities, supervision, coworkers, and working conditions. The document also examines how employees can express dissatisfaction through exit, voice, loyalty, or neglect and discusses outcomes of job satisfaction such as performance, turnover, and absenteeism. Ways to enhance job satisfaction are proposed like making jobs more fun and matching people to jobs that fit their interests.

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Attitude & Job Satisfaction
Attitudes “Evaluating statements or judgments concerning objects, people or events”
Components of attitudes Emotional Behavioral Informational Component Component Component An intention to The emotional or behave in a certain The opinion or feeling segment of way towards belief segment of an an attitude someone or attitude something
Types of Attitudes Job Satisfaction Job Involvement Organizational Commitment
Job Satisfaction “The term job satisfaction refers to an individual’s general attitude towards his or her job. A person with a high level of job satisfaction holds positive attitudes toward the job, while a person who is dissatisfied with his or her job holds negative attitudes about the job”
Job Involvement “The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance to self worth”
Organizational Commitment “The degree to which an employee identifies with a particular organization and its goals, and wishes to maintain membership in the organization”
Functions of Attitudes The Adjustment function The Ego-Defensive function The Value-Expressive function The Knowledge Function
Changing Attitudes Barriers to changing attitudes Providing new information Use of fear Resolving discrepancies Influence of friends or peers The co-opting approach
JOB SATISFACTION
What is meant by Job Satisfaction? “A pleasurable or positive emotional state resulting from the appraisal of one’s job or job experience” “Job satisfaction is a result of employees’ perception of how well their job provides those things that are viewed as important”
Influence on Job Satisfaction The work itself Supervision Pay Work group Promotions Working Conditions
The work itself “The extent to which the job provides the individual with interesting tasks, opportunities for learning, and the chance to accept responsibility”
Pay “The amount of financial remuneration that is received and the degree to which this is viewed as equitable that of others in the organization”
Promotion Opportunities “The chance for advancement in the organization”
Supervision “The abilities of the supervisor to provide technical assistance and behavioral support”
Coworkers “The degree to which fellow workers are technically proficient and socially supportive”
Working Condition “Employees are concerned with their work environment for both personal comfort and facilitating doing a good job”
How employees can express Dissatisfaction Exit Voice Loyalty Neglect
Exit “Dissatisfaction expressed through behavior directed towards leaving the organization”
Voice “Dissatisfaction expressed through active and constructive attempts to improve conditions”
Loyalty “Dissatisfaction expressed by passively waiting for conditions to improve”
Neglect “Dissatisfaction expressed through allowing conditions to worsen”
Outcome Of Job Satisfaction Satisfaction and performance Satisfaction and turnover Satisfaction and absenteeism
Ways to enhance job satisfaction Make job more fun Have fair pay, benefits, and promotion opportunities Match people with jobs that fit their interests and skills Design jobs to make them exciting and satisfying