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Mountainview ITSM: ITIL Periodic Table of Processes and Functions

The document outlines the ITIL® 2011 framework, detailing various service management processes such as incident management, change management, and service catalog management. It provides a structured view of the service lifecycle stages, including service strategy, design, transition, operation, and continual service improvement. Additionally, it includes references to training and support resources available from Mountainview ITSM.

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. . . Periodic Table of ITIL® 2011 . mountainview Service Operation Service Transition Service Design Service Strategy Continual Service Improvement 1 Ev Event Management 2 In 6 Tp Incident Management 7 Rf Ch 10 Cf 13 Dc Request Fulfillment Change Management Service Asset & Configuration Design Coordination 4 8 11 14 Ac Ce Tv Av 16 Sl 21 Sm Sc Cp Dm Demand Management CSI Approach 25 30 12 15 18 19 In Incident Management Ct Pd 29 9 Kn Po 24 5 Process Number 28 20 Capacity Management 2 23 SWOT Analysis 17 Service Catalog Management Functions Sw Plan Do Check Act Availability Management Release & Deployment Br Service Level Management Service Validation & Testing Rd 27 Portfolio Management Change Evaluation Problem Management 22 Strategy Management Access Management Pr Ss Seven Step Process Business Relationship Transition Planning & Support 3 26 Sp Se Knowledge Management IT Continuity Management Supplier Management IT Security Management f1 f2 f3 Fi Cs Mr f4 Sd Service Desk Am Application Management Tm Technical Management Process Symbol Process Name www.mountainview-itsm.com Om Operations Management IT Financial Management Measurement & Reporting Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com info@mountainview-itsm.com Copyright © Mountainview ITIL is a registered trademark of the UK Cabinet Office Version: 3.11.3 . . . . mountainview