Microsoft 8912 - Application

The document provides an overview of a three-day course on Microsoft Dynamics CRM 4.0, focusing on its applications in sales management, marketing, and service management from a user’s perspective. It outlines key topics, objectives, and skills students will acquire, including navigation, customer record management, sales order processing, and campaign management. The course materials also include workbooks and lab exercises to enhance practical understanding of Microsoft Dynamics CRM functionalities.