K219

K219

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  March 8–12, 2010 Arlington, VA Acquire the Skills to Succeed: Become a Qualified Administrative Assistant Skills Attend and Receive up to 30 CPE Credits! You Will Learn How to: Build a Professional Development Plan to Understand How to Manage Conflict Advance Your Career and Negotiation Identify future opportunities and take ownership of Discover an innovative approach to interacting and your goals communicating with difficult people and situations Utilize Leadership and Team Building Techniques Conquer Time and Stress Management Issues Establish yourself as an indispensable asset and Implement techniques to prioritize your workload team player in your organization and time in a chaotic environment PerformanceInstitute.org/AdminCert
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  Monday, March 8,2010 Career Development • Administrative Professionals 8:30 Registration and Continental Breakfast • Secretaries • Administrative Perform a Self Assessment and Self Analysis Assistants • Identify your professional strengths and weaknesses • Receptionists • Develop a list of current position responsibilities and those you would like to take on in the future • Office Managers • Executive Assistants Create a Professional Development Plan • Learn the significance of a professional development plan (PDP) • All Other • Develop a plan for acquiring new skills to advance Administrative Staff Position Yourself for Greater Management Responsibilities • Find out the steps you need to take in order to receive greater responsibility in your office • Discover how to attain your career goals and move up the office ladder 12:00 Lunch 1. Discover What Utilize Your Personality Test Results You Need to • Understand other personality types to better manage relationships in your office Know to Advance • Determine your personality type to discover the best fit in your organization Your Career 2. Learn how to Identify Future Opportunities Network to Gain • Use the continuous turnover within the administrative profession as leverage to gain Credibility and career advancement Support • Evaluate the competency gap in your current and objective position to assess your potential 3. Develop your Negotiation Skills Market Yourself for Career Advancement to Manage Conflict • Position yourself for greater responsibilities with a clear and concise self-marketing plan • Cultivate your talents and learn how to utilize them for promotion 4. Prioritize Demands with Time Management 4:00 Adjourn 5. Enhance Your Job Within Your Organization PerformanceInstitute.org/AdminCert
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  Tuesday, March 9,2010 Career Development (continued) 8:30 Continental Breakfast Utilize Coaching and Mentoring • Identify and discuss professional goals with an individual who works in the role you hope to obtain in the future Learn How to • Use their experience as a visual map to take you to the next level in your career Take Control of Your Career Develop Goal Setting Techniques • Understand why goal setting fails and how to overcome this • Implement setting BEST goals in your professional and personal life to achieve satisfaction Create a Network for Success • Understand the significance of networks and how they influence the power you have in your organization • Develop and expand your network to increase your marketability and professional credibility 12:00 Lunch Display Confidence and Assertiveness • Differentiate between being passive, aggressive and assertive • Learn how to confidently express your opinions, respectfully disagree with coworkers and ensure your voice is heard Implement Workplace Boundaries • Learn to say no effectively and at the appropriate times to get the job done • Adapt successfully to changes in your roles and responsibilities Discover a Personal/Professional Life Balance • Establish a supportive work environment to integrate both your worlds • Achieve goals in your professional and personal life by impacting both in positives ways 4:00 Adjourn Perfo PerformanceInstitute.org/AdminCert
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  Wednesday, March 10,2010 Team Building and Leadership Improvement I thought this 8:30 Registration and Continental Breakfast was a great Explore Non-Verbal Communication Techniques in the Workplace experience • Learn what your non-verbal communication is saying about you and how to effectively communicate using non-verbal cues and gestures and I was • Read your colleagues’ non-verbal communication to better interact with your peers able to walk Work with Diplomacy and Credibility away with • Learn and adapt to different work styles and preferences • Discover and use business courtesies that illustrate a team atmosphere so much to share Lead without Authority • Utilize your emotional intelligence to influence without positional authority with other • Clarify your role and excel in working with peers, multiple managers and demanding clients Assistants in 12:00 my Division.” Lunch Implement Advanced Team Building Practices Benita Smith, • Discover the difference between management versus leadership Administrative • Develop the critical skills needed when working in a team environment Assistant, Federal Highway Administration Demonstrate Transformational Leadership • Inspire your colleagues with a clearly defined plan of action • Inject enthusiasm and engagement into your organization through internal communication tactics Achieve an Organizational Goal through Professional Motivation • Compile and plan your thoughts to make the core message more accessible to a wide range of co-workers • Minimize the distractions that keep your team from accomplishing important goals or projects 4:00 Adjourn PerformanceInstitute.org/AdminCert PerformanceInstitute.org/AdminCert /A /AdminCert
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  Thursday, March 11,2010 Conflict Management Techniques 8:30 Registration and Continental Breakfast Recognize the Significance of Effective Communication in the Workplace • Learn to listen to people more closely and compose your message more clearly • Communicate effectively with different types of people based on their behavioral style Overcome Workplace Manage Conflict to Advance your Career Conflict by • Learn strategies for working with difficult people and develop alternative ways of Implementing managing conflict • Develop a goal-oriented approach to conflict to achieve an agreement that meets both Valuable parties’ needs Communication Practices Develop Constructive Problem Solving and Decision Making • Learn how to create the best conditions for problem solving • Improve your individual and team creativity in making the right decision 12:00 Lunch Overcome Intimidation and Emotional Barriers • Take the moral high ground when resolving office disputes or complaints • Focus questions to uncover underlying problems and clarify the situation between the parties in the negotiation Negotiate with Poise and Ease • Form new partnerships within the office by creating win-win negotiations • Focus on the relevant issues of the negotiation without allowing personal feelings or negotiator tactics to effect your decisions Conduct a Negotiation Application Session • Apply your new negotiation skills in real life scenarios and gain feedback from your administrative peers • Discuss your tactics and behavior with your peers to improve your negotiation skills 4:00 Adjourn PerformanceInstitute.org/AdminCert PerformanceInstitute.org/AdminCert rm e n titu u g/Ad dm
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  Friday, March 12,2010 Time and Stress Management Solutions This 8:30 Registration and Continental Breakfast program… Develop a Time and Stress Management System helps give • Discover techniques to reduce your stress and make your day more productive • Develop a daily schedule for both work and home to organize your time and fit more into you the your day tools you Control Your Day with Organizational Techniques need to • Combat procrastination to organize the details and beat your deadlines • Recognize your limits and prioritize tasks accordingly to deal successfully when handling grow in your multiple projects career.” Establish and Adhere to Your Limitations • Learn to ask for assistance when the work becomes overwhelming • Adjust day to day duties to allow time to complete urgent projects Sonia Colmenero, Administrative 12:00 Assistant, US Institute Lunch for Environmental Conflict Resolution Create a Proactive Plan to Complete Tasks • Create effective and expedient methods to accomplish daily tasks • Establish an open forum with your supervisor to increase transparency in your work Beat the Deadline Blues • Ask for additional guidance on the best method to complete a lengthy project to meet the requested timeline • Request assistance with tasks that other team members can complete to allow you to focus on more urgent projects Display Positive Behavior and Actions • Minimize the distractions that keep you from accomplishing your important goals at the office • Maximize your energy with an optimistic and constructive attitude 4:00 Adjourn PerformanceInstitute.org/AdminCert
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  Trainer: Annette Dubrouillet Annette Dubrouillet’s 30+ year career in the public and private sector has provided her with the practical and theoretical experience to deliver perceptive, intelligent and stimulating presentations to a variety of audiences. Some of Annette’s most notable professional accomplishments include: 7+ years as president/owner of her own speaking business Learn to Annette went from working in a very complex bureaucracy (Department of Defense) to running Manage Your a very successful speaking business. Today, Annette continues to transfer the expertise she gained from Federal service to more than 100 clients in the private and public sector, including Day and county governments, Fortune 500 companies, prestigious educational institutions and small Reduce Stress e-commerce start-ups. for Greater 12+ years with the Department of Defense Productivity Annette worked at all levels of the Department of Army and at headquarters for the Department of Navy. During this time, she led large social services organizations with as many as 1500+ customers daily, 350+ staff, 300+ contractors and a $6+ million budget. Annette also spent time as a quality assurance expert and was the recipient of three high-level awards from three different Army installation commanders in recognition of her exemplary performance. Seasoned presenter and training specialist While with the Army, Annette presented seminars on leadership, team building and personnel management, and served two years as a training/curriculum specialist. She also worked for one year with a private consulting firm developing and implementing training. Over the years, Annette has developed and delivered hundreds of professional-level presentations to thousands of participants worldwide. Teacher of hearing impaired teenagers For five years, Annette taught hearing impaired/multi-handicapped teenagers and still uses her sign language to communicate with deaf friends, colleagues and other hearing impaired persons with whom she has personal and professional contact. Annette is known for being a flexible communicator who focuses on the goal of meeting the needs of individuals. Bachelor of Arts, Education/Special Education, University of Central Fla, 4.0 GPA Annette has taken numerous graduate courses in counseling, guidance and special education, and respects lifelong learning, including yours. Past-President, Washington DC chapter of the National Speakers Association (NSA) From 2001 to 2002, Annette was the President of the Washington, DC chapter of the National Speakers Association. She was the chapter Member of the Year in 2002, and received the coveted Capital Outstanding Speaker award in 2005. In 2006, Annette was the recipient of the prestigious John Jay Daly Award, she was the 2006-2007 Chair of the NSA Chapter Leadership Council and she also served on the NSA Board of Directors for seven years. PerformanceInstitute.org/AdminCert
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  Easy Ways to Register ONLINE at PerformanceInstitute.org/AdminCert Logistics VIA FAX to 866-234-0680 VIA PHONE to 877-992-9521 Venue & Hotel The 2010 Administrative Professional Skills Week will be held at the VIA MAIL to Performance Institute’s Training Center in Arlington, VA, just one block east of the The Performance Institute Corporate Headquarters Courthouse stop on the Orange Line of the DC Metro. A public parking garage 805 15th Street, NW, 3rd Floor, Washington, DC 20005 is located inside of the building for $10/day. Continental breakfast, refreshments and lunch will be provided for delegates on each day. The Performance Institute Conference Center 1515 N. Courthouse Road, Sixth Floor Arlington, VA 22201 REGISTRATION FORM 877-992-9521 | www.PerformanceInstitute.org Yes! Register me for The 2010 Administrative Professional Skills Week A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard Please register me for the following courses only: by Marriott at the prevailing rate of $209.00 until April 22, 2010. Please Career Development call the hotel directly and reference code “Administrative Week” when making Team Building and Leadership Improvement reservations to get the discounted rate. The hotel is conveniently located Conflict Management Techniques three blocks from the Rosslyn Metro station. Please ask the hotel about a Time and Stress Management Solutions complimentary shuttle that is also available for your convenience. Please call me. I am interested in a special group discount for my team Arlington Rosslyn Courtyard by Marriott 1533 Clarendon Blvd. Arlington, VA 22209 703-528-2222 Name Title www.CourtyardArlingtonRosslyn.com Tuition & Group Discounts: Office Organization The tuition rate for attending The 2010 Administrative Professional Skills Week is as follows: Address Offerings Early Bird Rate* Regular Rate Full Week $1899 $1999 City State Zip Career Development Course $899 $999 Any Single Day $599 $699 *For the early bird rate, please register by February 8, 2010. Telephone Fax For information on group discounts for The 2010 Administrative Professional Skills Week please contact Melvin Hall at 202-739-9630 or Melvin.Hall@PerformanceInstitute.org. Email CPE Credits Payment Information Delivery Method: Group-live Program Level: Basic Training Form/Purchase Order Check (accepted by mail only) Prerequisites: None Advanced Prep: None Credit Card CPE Credits: Up to 30 The Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Credit Card Number Expiration Date Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org CANCELLATION POLICY we can improve, please write your comments on the For live events: The Performance Institute will provide a full evaluation form provided upon your arrival. Should you Name on Card refund less $399 administration fee for cancellations four feel dissatisfied with your learning experience and wish to weeks before the event. If cancellation occurs within two request a credit or refund, please submit it in writing no later weeks prior to conference start date, no refund will be than 10 business days after the end of the training to: The issued. Registrants who fail to attend and do not cancel Performance Institute: Quality Assurance, 805 15th Street, prior to the event will be charged the entire registration fee. NW, 3rd Floor, Washington, DC 20005 Billing Zip Code 3 Digit Card verification # All the cancellation requests need to be made via Cvent or We will evaluate individual complaints in a context of Please make checks payable to: The Performance Institute Priority Code: K219-WEB email. Your confirmation email contains links to modify or collective comments from the event. cancel registrations. Please note that the cancellation is not final until you receive a written confirmation. Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur Payment must be secured prior to the conference. If payment in the program. The Performance Institute is not responsible is not received by the conference start date, a method of for speaker changes, but will work to ensure a comparable payment must be presented at the time of registration in speaker is located to participate in the program. DISCOUNTS order to guarantee your participation at the event. • All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive If for any reason The Performance Institute decides to any discount. QUALITY ASSURANCE cancel this conference, The Performance Institute accepts • Any discounts offered whether by The Performance Institute (including team discounts) must also require payment at the The Performance Institute strives to provide you with the most no responsibility for covering airfare, hotel or other costs time of registration. productive and effective educational experience possible. incurred by registrants, including delegates, sponsors • All discount offers cannot be combined with any other offer. If after completing the course you feel there is some way and guests. • Discounts cannot be applied retroactively