Interpersonal Skills Presentation.ppt

Interpersonal Skills Presentation.ppt

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  1 INTERPERSONAL SKILLS
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  Interpersonal Skills Module2 Interpersonal skills  Necessary for relating and working with others  Effective communication skills – listening and expressing  Ability to give and receive feedback  Being able to work well in teams or groups
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  Interpersonal Skills Module3 Benefits  Personal relationships  Professional relationships  Employment related skill  Team or group work in college  Learn about other perspectives  Share work load
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  Interpersonal Skills Module4 Aspects of Communication:  Listening & Expressing  Verbal & Non-Verbal
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  5 How does itfeel….?
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  Interpersonal Skills Module6 Communication Skills Listening Paying attention to the total content of someone’s verbal communication, without thinking of what you’re going to say next, what you need to do that afternoon, etc.
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  Interpersonal Skills Module7 Listening  Avoiding distractions  Attention giving  Active Listening
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  Interpersonal Skills Module8 Listening  Avoiding distractions Reduce noise Not thinking about what to say Not thinking about other things
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  Interpersonal Skills Module9 Listening  Attending via Body Language Eye Contact Nodding
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  Interpersonal Skills Module10 Active Listening By: Not interrupting Focusing Paraphrasing Summarising Using open ended questions Attending to speaker’s non-verbal language
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  Interpersonal Skills Module11 Communication is:  Verbal The words we use 7% The tone we use 13%  Non-verbal Body Language 80%
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  Interpersonal Skills Module12 Body Language  Gesturing  Facial expressions  Eye contact  Posture  Tone of voice
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  Interpersonal Skills Module13 Communication Skills  Listening  Self-expression
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  Interpersonal Skills Module14 Effective Expression  ‘I’ Statements - ownership  Matching non-verbal & verbal  Questions  Overcome barriers  Positive language  Ask for feedback
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  Interpersonal Skills Module15 Good communication involves:  Congruence between what we think, say and do  A willingness to listen  A level of openness  Respect for other person
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  Interpersonal Skills Module16 Communication Skills What is Feedback?
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  Interpersonal Skills Module17 Giving Constructive Feedback  Positive  Specific  Non- judgmental  Sensitive
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  Interpersonal Skills Module18 Giving Constructive Feedback  Encouraging  Actionable  Two-Way  Timely
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  Interpersonal Skills Module19 Receiving Feedback  Be open & receptive  Listen to what is being said  Be aware of immediate reactions  Concentrate on content  Question if you don’t understand  Ask for help/suggestions/ideas
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  Interpersonal Skills Module20 Welcome feedback as a constructive way to help you develop and improve your skills and performance
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  Interpersonal Skills Module21 Working with Others
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  Interpersonal Skills Module22 Benefits of learning in groups  Experience, skills or knowledge of others  Support, encouragement, responsibility  Share work  Increase understanding  Differing perspectives  Others?
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  Interpersonal Skills Module23 What is a group? A group is a collection of individuals who come together for a particular reason or with a common aim.
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  Interpersonal Skills Module24 What is a group?  Task elements Goals, Resources, Skills, Decisions  Process elements Roles, Communication, Dynamics, Conflict Resolution
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  Interpersonal Skills Module25 What is group dynamics? Group dynamics examines the way people behave in groups and attempts to understand the factors that make a group more effective.
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  Interpersonal Skills Module26 To be effective groups need to: Achieve a task Build and maintain the group Develop / help individuals
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  Interpersonal Skills Module27 Effective groups: Clear, relevant goals Open communication Cooperation Members responsible for own behaviour Processes for decisions established Problems confronted openly Conflict resolved constructively
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  Interpersonal Skills Module28 Groups need to be “nurtured” What does this mean?
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  Interpersonal Skills Module29 Giving presentations  Aim/purpose & context  Planning & preparation  Delivery  Overcoming nerves
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  Interpersonal Skills Module30 Giving presentations Purpose & Context:  To inform, train, persuade, entertain, sell or demonstrate?  Who is the audience?  How much time do you have?  Where is the venue?  Formal or informal?
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  Interpersonal Skills Module31 Giving presentations Planning & Preparation:  Relevance to aim and audience!  Gather material relevant to message Key points only!
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  Interpersonal Skills Module32 Giving presentations Planning & Preparation:  Structure the material Intro = catch attention Middle = logical, chunks End = summarise main points
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  Interpersonal Skills Module33 Giving presentations Planning & Preparation:  Use of notes  Use of visual aids – KISS!  Rehearse
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  Interpersonal Skills Module34 Giving presentations Delivery:  Check room, time, equipment  Awareness of self – voice, body language, confidence  Dealing with questions
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  Interpersonal Skills Module35 Giving presentations Tips for delivering presentations:  Be aware of verbal language  Be aware of non-verbal language Eye contact Hands/gestures Posture Face audience Clothes
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  Interpersonal Skills Module36 Giving presentations Reasons for feeling nervous:  Lack of experience  Lack of preparation  Lack of enthusiasm  Negative self-talk
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  Interpersonal Skills Module37 Giving presentations Overcoming nerves:  Be over-prepared  Rehearse/practice  Use relaxation techniques  Think positive  Allow for all eventualities  Avoid stressors