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Effective Professional Communication

This document discusses effective professional communication. It explains that effective communication involves conveying the right information to others in the clearest way. This makes life easier for all parties and allows society to function more smoothly. The document outlines various modes of communication like speaking, writing, listening and reading. It provides tips for each mode, such as using clear language, paying attention, and deciding whether to read something slowly or quickly based on the goal. Barriers to effective communication include not understanding the topic, having poor language skills, and psychological fears. Overall, the document aims to teach people how to communicate more successfully at work and in society.

Self Improvement◦
Related topics:
Communication Skills•Effective Communication•Business Communication•
Effective Professional Communication by Aurora Computer Studies (auoracs.lk) Aurora Computer Studies 1
Agenda • What? • Why? • How? Aurora Computer Studies (auroracs.lk) 2
What is effective communication? Aurora Computer Studies (auroracs.lk) 3 
What is effective communication? • Communicate the right information, in the right way. Aurora Computer Studies (auroracs.lk) 4
Why effective communication? Aurora Computer Studies (auroracs.lk) 5
Why effective communication? • Make your life easy • Make others life easy • Society becomes more effective Aurora Computer Studies (auroracs.lk) 6
How to do effective communication? Aurora Computer Studies (auroracs.lk) 7
Modes of communication Speak Listen Write Read Aurora Computer Studies (auroracs.lk) 8
Mechanism Aurora Computer Studies (auroracs.lk) 9
Features of good communication • Correct o If not correct, all other points are useless • Complete o Do not omit important points • Precise/Relevant o No irrelevant (garbage) • Concise o We say “short and sweet” • Simple o If you are not saying in simple, ether you are not confident or you are cheating ! Aurora Computer Studies (auroracs.lk) 10
Steps 1. Know your Subject 2. Communicate only the truth 3. Make sure you have the necessary language skills o Words o Grammar 4. Have the features of good communication in mind o Simple, precise, concise, relevant, etc.. Aurora Computer Studies (auroracs.lk) 11
Effective speaking Aurora Computer Studies (auroracs.lk) 12
Where to use? • Face to face communication • Public speaking • Presentations Aurora Computer Studies (auroracs.lk) 13
General points • Confidence • Clear • Right speed • Friendly Aurora Computer Studies (auroracs.lk) 14
Public speaking • The three messages o Physical Message o Story Message o Visual Message Aurora Computer Studies (auroracs.lk) 15
Physical Message • The message that your body sends to the audience o Posture o Gesture o Voice control Aurora Computer Studies (auroracs.lk) 16
Story Message • What you convey with words, sentences and paragraphs Aurora Computer Studies (auroracs.lk) 17
Visual Message • The message you communicate with the visuals such as; o Presentations o Hand-outs o Posters Aurora Computer Studies (auroracs.lk) 18
Effective Listening Aurora Computer Studies (auroracs.lk) 19
Effective listening • Pay attention • Active listening o Respond appropriately • Agree or disagree • Clear or confused • Ask questions/clarifications • Differ judgements • Listen for ideas • Provide feedback Aurora Computer Studies (auroracs.lk) 20
Effective Writing Aurora Computer Studies (auroracs.lk) 21
Effective Writing • Hand writing o Make it clear o Reasonable speed • Too slow oWaste of time • Too fast oMay not clear enough • Typing o Type at reasonable speed o Use grammar & spelling checkers Aurora Computer Studies (auroracs.lk) 22
Effective Reading Aurora Computer Studies (auroracs.lk) 23
Types of reading • Fast reading o Look up something o Get the overview • Slow reading o Understand a complex idea Aurora Computer Studies (auroracs.lk) 24
Effective reading • Decide whether to read fast or slow • Read to get the core meaning • Read through the lines o In case of possible implicit meaning/message Aurora Computer Studies (auroracs.lk) 25
Ineffective communication Aurora Computer Studies (auroracs.lk) 26 
Reasons • Do not know your subject well • Poor language skills o Lack of words o Poor in grammar • Lack of understanding on features of good communication • Psychological fear • Trying to cheat someone o Your tone says it ! Aurora Computer Studies (auroracs.lk) 27
Symptoms • Not very confident in tone o In both oral & written communication • Unnecessary chunks • Use complicated terms too often • Say in too much lengths • Miss important points • Repetition • Too many spelling &/or grammar mistakes Aurora Computer Studies (auroracs.lk) 28
Thank You ! Presented by Nalaka Gamage Aurora Computer Studies (auoracs.lk) 29
"We are what we repeatedly do. Excellence, then, is not an act, but a habit." ~ Aristotle. Aurora Computer Studies (auroracs.lk) 30
Premier Study Center Aurora Computer Studies, Summerset College, # 135, 3rd Floor, DFCC Building, High Level Road, Maharagama. City Study Center Aurora Computer Studies, Summerset College, # 88/2, 2nd Floor, BOC Building, High Level Road, Kirulapone, Colombo 06 Details and enquiries : Call - 0719 842030 E-mail – info@auroracs.lk Web - www.auroracs.lk Aurora Computer Studies www.auroracs.lk