Skip to main content
UploadLanguage (EN)Support
BusinessMobileSocial MediaMarketingTechnologyArt & PhotosCareerDesignEducationPresentations & Public SpeakingGovernment & NonprofitHealthcareInternetLawLeadership & ManagementAutomotiveEngineeringSoftwareRecruiting & HRRetailSalesServicesScienceSmall Business & EntrepreneurshipFoodEnvironmentEconomy & FinanceData & AnalyticsInvestor RelationsSportsSpiritualNews & PoliticsTravelSelf ImprovementReal EstateEntertainment & HumorHealth & MedicineDevices & HardwareLifestyle
Uploaded bymoumitasah45
166 views

communo pdf ll.pdfgghhhhbhejdjdjdjdjddjjddj

I want to record the catalog and price list of all the steps

Education◦
Download to read offline
CommunicationSkills
What is Communication? What is communication? Communication is the art of transmitting information ,ideas and attitudes from one person to another. It is a process of meaningful interaction among human beings. Today ,it is more than “Talk the Talk” you have to “Walk the Talk” •How to ensure you are not interrupted •How to create trust and rapport •How to deal with rude and aggressive people in a manner that is professional •How to trigger positive responses
Written Word What are the most common ways we communicate?
Types of Communication People communicate with each other in a variety of ways depending upon the message and the purpose. There are two types of communication used: Verbal Nonverbal Oral–spoken words • Face-to-face • Telephone • Internet Written–signs or symbols • Emails • Letters • Reports ,memos Sending or receiving messages without words • Gestures • Body language • Posture • Expressions • Tone of voice
Barrier Barrier Feedback/Response RECEIVER (decodes) SENDER (encodes) Medium The Communication Process
Barriers to Communication • Physical • Perception • Emotional • Cultural • Language • Gender, Age • Interpersonal
Hearing vs. Hearing– Physical process, natural, Listening–Physical as well as mental process ,active, learned process, a skill You must choose to participate in the process of Hearing vs.Listening Physical process, natural, passive Physical as well as mental process ,active, Listening is hard. You must choose to participate in the process of listening.
Value of  Listening to others is important  Good listening reflects courtesy  Listening carefully to the instructions improve competence and performance.  The result of poor listening skill business, employment and social relations. Good listening skill can improve Listening is a positive activity rather negative activity. Value of Listening in building respect for one another. courtesy and good manners. instructions of superiors improve competence and performance. skill could be disastrous in business, employment and social relations. improve social relations and conversation. rather than a passive or
Essentials of Communication Do  Always think ahead about what you are going to say.  Use simple words and phrases that are understood by everyone.  Speak clearly and audibly.  In case of an interruption ,always do a little recap of what has been already said.  Always pay un vided attention to the speaker while listening.  While listening ,always make notes of important points.  Always ask for clarification if you have failed to grasp the other person’s point -- of view.  Repeat what the speaker has said to check whether you have understood accurately.
Essentials of Communication~Don’ts  Do not instantly react and say something out of anger.  Do not use technical terms or acronyms that are not understood by the individuals you are speaking to.  Do not speak too fast or too slow.  Do not speak in an environment that is noisy and you won’t be heard.  Do not assume that every one understands you.  While listening donot glance here and there as it might distract the speaker.  Do not interrupt the speaker.  Do not jump to the conclusion that you have understood everything.
How to Improve  Improve Language  Improve Pronunciation  Work on voice volume  Be aware of body language  Read more  Listen more  Think and speak  Do not speak too fast or too slow  Use simple vocabulary  Look presentable and confident Improve Communication?
What is body language? Body language :The gestures ,poses ,movements ,and expressions that a person uses to communicate. • 7%Verbal(conveyed through words) • 38%Vocal(pitch ,pauses ,tone) • 55%Non-Verbal(body gestures) Five types of body language • Posture and Stance • Facial Expressions • Eye Contact • Gestures • Personal Space
INTEREST Importance • No or limited eye contact–shows • Starring or intense eye contact • Withdrawing eye contact–signals • Stare or fixed gaze–suggests involvement • Raised look–shows dominance • Direct eye contact –honesty, transparency Facial INTEREST ANGER FEAR HAPPINESS ANNOYED Importance of Eye Contact shows lack of interest ,insincere contact–threatening or insulting signals submission involvement dominance transparency or neutral FacialExpression HAPPINESS
Gestures–Good or Bad • Finger crossing– hopeful • Shoulder shrug–unconcerned or don’tknow • Puffed chest– pride or power • Thumbs up–good luck, good job • Rubbing hands together–stress ,anxiety • Hair twirling–stressed, daydreaming • Hands clenched together–confident • Hands on hips–aggressive ,authoritative • Chin stroking–making a decision • Clenched teeth– angry ,upset, lying • Chin on hand– boredom • Fingeronchin/lip-uncertain
Posture NonverbalBehavior Interpretation Brisk or erect walk Confidence Standing with hands on hips Readiness ,aggression Sitting with legs crossed ,foot kicking slightly Boredom Sitting with legs apart Open, relaxed Arms crossed on chest Defensiveness Sagging shoulders Depression ,sadness Sideway lean Relaxed ,friendly Touching or rubbing nose slightly Rejection, doubt ,lying Rubbing the eye Doubt ,disbelief Hands clasped behind back Anger ,frustration ,apprehension Locked ankles Apprehension Head resting in hand ,eyes downcast Boredom Rubbing hands Anticipation
Importance of Space Have you ever heard someone say “you are in my space”?This is usually an indication that you are within a distance that is making the person feel uncomfortable. This can create discomfort, aggression and retaliation. Personal • Close–1½-2½feet • Far–2½ -4½feet Social • Close–4–7feet • Far–7-12feet Public • Close–12-25feet • Far–25feetoremore
Tools for Effective Communication • Be Positive • Good Listener • Clarify • Clear Pronunciation • Respectful • Be Brief
What is listening? Listening • Listening is the absorption of them meanings of words and sentences by the brain. Listening leads to understanding ideas or facts being presented. Stages of listening • Hearing • Focusing on the message not the person • Comprehending and interpreting • Analyzing and evaluating • Responding • Remembering Techniques of active listening • Paraphrase–restate what was said in your own words • Summarize–pull together them a in points of the speaker • Question–challenge the speaker to think further or clarify your understanding
Online Communication Why do we love email or social media? • Because it is easy to use • Everyone has access to it • We love to get mail • It keeps us connected Why do we dislike email or social media? • Spam! • No escape ,email is always there • Messages are misunderstood • Inbox can become overloaded creating stress • Not everything should be shared
Conclusion • Give people the impression that you are enthusiastic about talking to them. • Ask open-ended questions about their interests. • Adapt to their body language and feelings .Be mindful of the space. • Show approval :Engage in the conversation. • Listen attentively to everything they say. • Give them the right amount of eye contact. • Express your thoughts in a positive tone that is clear and concise.
communo pdf ll.pdfgghhhhbhejdjdjdjdjddjjddj