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What is NETIQUETTE ?
• Netiquette is étiquette on the Internet.
• Netiquette represents the importance of proper manners and
behavior online.
• Netiquette is the set of professional and social etiquettes that are
practiced and advocated in electronic communication over any
computer network.
• Common guidelines include being courteous, precise, and avoiding
cyber-bullying.
• Ethics is based on well-
founded standards of
right and wrong that
prescribe what humans
ought to do.
What is ETHICS ?
spamming, venting, ranting,
Etiquette is the proper way to behave while
Ethics studies about GOOD and BAD behavior.
Core Rules of
Netiquette
• practice the Golden Rule: Do unto
others as you would have others do
unto you.
• Before you press "send" or "submit,"
ask yourself, "Would I be okay with this
if someone else had written it?"
Rule 1: Remember the Human
Rule 2: Adhere to the same standards of behavior online
that you follow in real life
• You should do your best to act within the
laws and ethical manners of society
whenever you inhabit "cyberspace."
• Would you behave rudely to someone
face-to-face? On most occasions, no.
Neither should you behave this way in
the virtual world.
Rule 3: Know where you are in cyberspace
• "Netiquette varies from domain to
domain.“
• Depending on where you are in the
virtual world, the same written
communication can be acceptable in
one area, where it might be considered
inappropriate in another.
Rule 4: Respect other people's time and bandwidth
• Electronic communication takes
time: time to read and time in which
to respond.
• Make your written communication
meaningful and to the point, without
extraneous text or superfluous
graphics or attachments that may
take forever to download.
Rule 5: Make yourself look good online
• You will be judged by the quality of
your writing, so keep the following
tips in mind:
• Always check for spelling and
grammar errors
• Know what you're talking about and
state it clearly
• Be pleasant and polite
Rule 6: Share expert knowledge
• The Internet offers its users many
benefits;
• one is the ease in which information
can be shared or accessed and in
fact, this "information sharing"
capability is one of the reasons the
Internet was founded. So in the
spirit of the Internet's "founding
fathers," share what you know!
Rule 7: Help keep flame wars under control
• What is meant by "flaming" and
"flame wars?"
• "Flaming is what people do when
they express a strongly held
opinion without holding back any
emotion." (Shea, 1994).
Rule 8: Respect other people's privacy
• Depending on what you are
reading in the virtual world, be it
an online class discussion forum,
Facebook page, or an email, you
may be exposed to some private
or personal information that
needs to be handled with care.
Rule 9: Don't abuse your power
• They have more expertise in technology or
they have years of experience in a
particular skill or subject matter. Maybe it's
you who posesses all of this knowledge
and power!
• Just remember: knowing more than others
do or having more power than others may
have does not give you the right to take
advantage of anyone. Think of Rule 1:
Remember the human.
Rule 10: Be forgiving of other people's mistakes
• Not everyone has the same
amount of experience working in
the virtual world. And not
everyone knows the rules of
netiquette.
Why are netiquette guidelines important?
• Learning the social rules of the internet keeps us all happy,
and learning to forgive keeps us all safer and helps develop
greater understanding. Guidelines for interacting online will
continue to evolve, and setting a proper netiquette example
for others can help build an online world where everyone is
treated respectfully.
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10 netiquette rules
1. Represent yourself well
• Use respectful language
• All caps = yelling. Generally avoid it. Using all lowercase is fine on social
media platforms or forums as long as you’re consistent — just don’t go
back and forth between all lowercase and proper capitalization. In
professional settings, use proper capitalization (and proper grammar more
generally).
• Don’t curse if you’re trying to have a productive conversation — it comes
across as intense no matter your intention. Use neutral words and avoid
those that might cause offense — your values and background might be
different from the person you’re speaking to.
• If a stranger contacts you randomly and the communication feels
suspicious or unnatural, you may be getting scammed.
• Be careful with sarcasm
• Sarcasm relies on tone of voice, body language, facial expression, and
gesture — all are omitted when communicating online. A well-
intended joke can be perceived as confusing or downright insulting
without clarity. To make your sarcasm clearer, use “irony punctuation”
or emojis that contradict the statement, italics to emphasize tone,
“jk” for “just kidding,” or even an explicit “/s” at the end of your
comment.
2. Respect other people’s privacy
• Digital privacy is just as important as physical privacy. Confirm with the
sender before forwarding an email to someone else — they may have
intended it for your eyes only. The Bcc (Blind Carbon Copy) option hides
email addresses from recipients, so use it in mass emails if you’re unsure of
the group’s social dynamics.
• Spreading someone’s email around can also cause them to get spam, which
no one likes. Ask someone before tagging them in your social media posts.
No one wants an unflattering photo spread among people they don’t know,
and some people might be social-media shy in general. Posting without
consent can be a huge breach of someone’s privacy and security.
• Don’t share anyone’s social media contact without their consent either —
treat it like you would someone’s phone number. Doxxing someone is a
serious offense, but you can also doxx people by accident if you aren’t
careful.
3. If you wouldn't say it directly, don't say it
online
• Whether you’re communicating with strangers or friends, don’t let
your emotions do the talking online. Interacting behind a screen can
make you feel invincible, and can remove your social filter in the
worst possible way. It’s easy to be blunt, rude, or aggressive when
your words appear as squiggles on a screen. But those squiggles
cause real pain, and can easily turn you into a troll, or worse, a
cyberbully.
4. Follow the rules
• Just like real-life hangouts, every internet subculture has their own
core rules and definitions of netiquette. If the rules are implicit, ask
around or “lurk” (read without posting) for a while to get the feel for
the proper netiquette policy. If the rules are explicit, they’ll be posted
somewhere clearly. Rules might include acceptable topics to discuss,
formatting procedures, link policies, or just a general code of
behavior.
•
Netiquette tip: Good netiquette in one forum may be bad netiquette
in another.
5. Fact check
• It’s embarrassing to get facts wrong, and it can cause others to stop
trusting you or stop communicating with you completely. Getting
accurate information is a hard-wired human preference, and being
misinformed can really hit a nerve. Research thoroughly before
making factual claims online. Some quick googling and linking to
source websites builds trust with others.
• Fact-checking works the other way too. Always verify what others
claim to be true and learn to evaluate their sources. Keep yourself
safe and learn how to spot fake apps and programs, fake news, and
other false information online.
6. Respect people's time and boundaries
• The exciting urge to share something is natural, but sending long YouTube
videos or articles to others constantly can be imposing. Pick and choose
your moments, or explain why you feel the other person might enjoy it.
Don’t take it personally if the person doesn’t check it out or report back —
instead, consider they may have other preferences or might simply be too
busy.
• It might feel good to blurt out a wall of text or call someone out for a
perceived wrong, but it’s often the equivalent of stopping someone on the
street and lecturing them on the spot. Not only is it awkward, but it makes
the recipient feel pressured and frustrated. Online communication is
usually not a good place to discuss serious feelings — taking an emotional
shortcut can make a real relationship crash and burn.
7. Respond as promptly as you can
• It’s annoying when someone expects you to respond to a text or
email immediately, but it’s just as annoying when you write to
someone and they take forever to respond, or don’t reply at all. If you
have exchanged emails with someone, the expectation is that email
correspondence is OK, so not responding can be hurtful or rude.
• If the other person writes a particularly long message, tell them you’ll
respond soon — don’t simply ignore the message. If you’re
uncomfortable with long exchanges, say so and the other person
should adapt. If you don’t like the pressure of someone knowing
you’ve already seen their message, you can turn off the chat receipts
in most messaging apps.
8. Keep your information up to date
• Update your profile information, especially if you’re not in contact with lots
of old friends or acquiantances. A simple update is a nice way to show you
care about those you may have lost touch with. It can open the door to
catching up with old friends, or be a good reason for someone to send you
a friendly message or networking opportunity.
• If you own a physical business with an online presence, keep your hours of
operation accurate. Most people rely on Google or other services to
organize their visits, and inaccurate information can lead to a bad review or
a lost customer. Anyone visiting your website will assume the information
is current, so if you need to update anything important, and it will take a
while to do so, add a note to the top explaining what you’re doing.
9. Send files properly
• Don’t send or attach large files directly, since you never know what kind of
storage space or internet connection other people have. Use a cloud service or a
personal site, especially if you want to share lots of files. If you have to send
sensitive files, use some of the best encryption software to keep them safe.
And protect files with a password to show the recipient you care about their
digital safety.
• Don’t share inappropriate material and consider the recipients and their
expectations accordingly. Online etiquette for students, especially when file
sharing, is especially important — sharing the wrong file in the wrong place can
get you in big trouble.
• If only a small section of your YouTube link is relevant, make sure to timestamp it
with YouTube’s “share” setting so you don’t waste the recipient’s time. If you
want to share a meme or picture, don’t make the person click an additional link
— post it directly in the chat window. And if you're sending a clip from a new
show or film, give a spoiler warning, for goodness sake!
10. Be forgiving
• One of the most important netiquette rules is to forgive others’
mistakes. Internet technology netiquette norms can be confusing —
we all learn web etiquette as we go along. What we say online feels
permanent, which makes us all uneasy. No one wants a rushed,
misinterpreted statement hanging over their heads forever, so have
compassion for others if you want it extended to yourself.