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Customer service behaviors 11 2012

customer-service-behaviors-11-2012-15857428

Lynne Reed

Job desciptions & perf evaluations

job-desciptions-perf-evaluations

Text messaging training for staff

text-messaging-training-for-staff

Floating collections

floating-collections

Customer service refresher

customer-service-refresher

Using Google docs

using-google-docs-9667061

2008 customer survey responses

2008-customer-survey-responses-9666932

Public Library Association (PLA) conference presentation

public-library-association-pla-conference-presentation

NCLive presentation for staff

nclive-presentation-for-staff

Merchandising in the library

merchandising-in-the-library

United Way Logic model presentation

united-way-logic-model-presentation

Job searching computer class

job-searching-computer-class

Intermediate Introduction to Computers overview

intermediate-introduction-to-computers-overview

Advocacy 101

advocacy-101-9666833

2010 customer survey responses

2010-customer-survey-responses

I have managed and provided public library service at the Catawba County Library System for over 25 years and have trained staff to adapt to multiple changes in libraries over the past decade especially changes in technology. I am an energetic and enthusiastic proponent of literature, the arts, and life-long learning opportunities.

My career goal is to serve my community as a library director, using my gifts for leadership and management and my passion for learning and technology, to promote the resources of the public library as a path to a more enriched life.