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Faster, more scalable video data

Data is the foundation of great video experiences. With just a few lines of code, you'll get the data you need at world-leading scale so you can understand streaming analytics, monitor user engagement, and improve the quality of experience (QoE) for your viewers.

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The Mux Data dashboard, showing experience scores over time across multiple platforms

Mux Data is trusted by

Vimeo
Fox
TED
PBS
udemy
Paramount

Value propositions

Behind the world's largest scale

Understand what viewers experience no matter how many people are watching. With Mux Data, you can rely on the infrastructure that supports the world’s largest streaming events, reaching even tens of millions of concurrent viewers.

Your data, fit for your needs

Your data is yours, and you should be able to use it however you want. Access historical and real-time data through restful APIs, schedule daily CSV exports of your data, and integrate seamlessly with the tools you already use, like Amazon Kinesis and Google Pub/Sub, plus destinations like Snowflake and BigQuery.

Expertly built. Expertly supported.

Expertise matters. And the Mux team comes from the best of the best in video: The founders built Zencoder and Video.js and run the world’s premier video engineering conference, Demuxed. With a support team built around industry experts, you can easily get questions answered and understand every metric as you go.

Data platform features

The Mux dashboard

Actionable insights. Industry-leading speed.

Monitor critical metrics in real time through a single, operational dashboard — so you can handle major streaming issues before your support team is overwhelmed. Plus, you’ll get the insights fast, with a lower latency than any alternative in the industry.

Learn more about the monitoring dashboard
Quality of experience, CDN performance logs, Ads, and Player

End-to-end visibility. Including CMCD.

Get visibility on everything from the player to ads to CDNs, and evaluate every piece of your video workflow. With easy-to-integrate technology, like CMCD, you can tie your QoE analytics together with your CDN performance logs to pinpoint the causes of viewer issues or see the impact of ads and ad servers on your viewers’ experience. With tons of standard and custom dimensions, you can track the full picture of your video workflow.

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Looking for a video API?

Mux helps teams ship high-performance and cost-effective video in minutes, not months. Build better video into anything from websites to platforms to AI workflows.

Learn more about Mux Video

Skip 39 features
Works with snowflake, new relic, and more

Data portability. No extra fees.

Combine QoE metrics with data from other analytics and observability platforms that are essential to your business. Export real-time and historical metrics into your dashboards for “single pane of glass” views on your streaming business. Mux doesn’t limit that data or charge extra integration fees.

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Quality of experience, measured by overall viewer experience, playback success, startup time, and smoothness

Understand your performance at a glance

Monitor the key dimensions of video quality of service (QoS): playback failures, startup time, rebuffering, and video quality. With Mux’s industry-first viewer experience scores, you can quickly summarize your video platform’s performance on a daily or weekly basis. Benchmark your metrics against other Mux customers to help understand where you have the biggest potential for improvement.

A timeline showing performance over the course of a video view

See what’s happening (before users do)

Get alerts when something goes wrong, and use Mux’s powerful dashboard to dig deeper. Track video playback down to the individual view level, so your engineering and support teams can know exactly what’s happening on every user’s device and debug more effectively.

A graph of engagement, measured by browser, browser version, and more

Deeply understand user engagement

Report on the engagement of live vs. on-demand video, views per device type, distribution of traffic across your different player platforms, and other metadata fields that are mission-critical to your teams.

Mux metrics dashboard

Evaluate technology using real data

Pick the player, CDN, ad server, and other services that perform best for your specific platform through A/B testing and performance monitoring.

Spend your time and money where it counts

With our Negative Impact Score and Impact Sorting, you can quickly learn which browsers, devices, regions, CDNs, players, ads, and videos are creating the most problems for your viewers, and watch as your efforts make users happier.

Technical specs

Metrics tracked

Engagement
Views
Unique Viewers
Playing Time
Content Playing Time
Engagement Integration API
Views
Unique Viewers
Playback Success Score
Playback Failure Percentage
Exits Before Video Start
View Dropped Percentage
Video Startup Failure Percentage
Content Video Startup Failure Percentage
Business Exception Percentage
Video Startup Business Exception Percentage
Startup Time Score
Video Startup Time
Content Startup Time
Player Startup Time
Page Load Time
Aggregate Startup Time
Seek Latency
Preroll Request Time
Preroll Load Time
Requests for First Preroll
Smoothness Score
Rebuffer Percentage
Rebuffer Frequency
Rebuffer Duration
Rebuffer Count
Video Quality Score
Upscale Percentage
Downscale Percentage
Max Upscale Percentage
Max Downscale Percentage
Weighted Average Bitrate
Live Stream Latency
Request Throughput
Request Latency
Max Request Latency
Ads
Ad Attempts
Ad Breaks
Ad Break Errors
Ad Break Error Percentage
Ad Errors
Ad Error Percentage
Ad Impressions
Ad Playing Time
Ad Playback Failure Percentage
Ad Preroll Startup Time
Ad Startup Errors
Ad Startup Error Percentage
Ad Exits Before Start
Ad Exits Before Start Percentage
Preroll Request Time
Preroll Load Time
Requests for First Preroll

Filters available

Device
Browser
Browser Version
Operating System
Operating System Version
Device Name
Device Model
Device Category
Device Brand
Remote Played?
Viewer
Viewer ID
Viewer Plan
Viewer Plan Status
Viewer Plan Category
View
Error Code
Exited Before Video Start?
View Has Ad
View Dropped
Page Type
Video Startup Failure
Ad Startup Failure
Content Playback Failure
Playback Business Exception
Video Startup Business Exception
Timeshift Enabled
Player
Player Name
Player Version
Player Software
Player Software Version
Mux Plugin
Mux Plugin Version
Autoplay?
Preload?
Used PiP?
Used Captions?
Geography
Continent
Country
Region/State
Video
Video Title
Video ID
Video Series
Content Type
Mux Asset ID
Mux Live Stream ID
Mux Playback ID
Affiliate
Brand
Creator ID
Video Language
Stream
Source Type
Stream Type
Sub Property ID
Encoding Variant
Experiment Name
DRM Type
DRM Level
Dynamic Range Type
Video Codec
Audio Codec
Network
ASN
CDN
CDN Trace
CDN Edge PoP
Origin
Source Hostname
Connection Type
View Session ID
Advertising
Preroll Ad Asset Hostname
Preroll Ad Tag Hostname
Preroll Requested?
Preroll Played?
Up to 10 custom filters

Video players supported

Web
Generic HTML5
Video.js
HLS.js
Dash.js
Shaka Player
Brightcove
JW Player
Bitmovin Player
Kaltura
Ooyala Player
THEOplayer
Flowplayer
Comcast Technology Solutions/thePlatform PDK
Akamai Media Player
Mobile
AgnoPlay
Apple iOS (v9+)
Android ExoPlayer (v2.9+)
Android MediaPlayer
Brightcove Player for iOS and Android
JW Player for iOS and Android
THEOplayer for iOS and Android
Kaltura for iOS and Android
React Native Video
OTT
Roku
Chromecast
Apple TV tvOS(v9+)
Fire TV
Samsung Tizen
LG WebOS

Need help?

Get support

Our engineers provide hands-on support via data.mux.com/support.

Get set up

Integration is easy. Just sign up and follow the instructions in our docs.

Faster Quality of Experience data at any scale