Pre-sale questions for PRO version

  • Resolved dmarin

    (@dmarin)


    1 year, 5 months ago

    Hi there! I have sent you some pre-sale questions for the PRO version via sproutinvoices.com website and via email. Have you received those questions? Please reply ASAP because I need to find solution for my client as soon as possible.

    Thank you, Danijel M.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Elana Davis

    (@elanasparkle)

    1 year, 5 months ago

    Hello @dmarin,

    ​Thank you for reaching out to our support team.

    WordPress tickets do not share your email, so I’m unable to look your account up to see if there was a response. However, all tickets are responded to in the order they are received and all pre-sales questions have been responded to at the moment, please check your spam or junk folders just in case we already responded.

    If you wanted to share your question I will gladly assist or if you wanted to reach out by putting a new ticket in by going into your account and submitting a ticket there. Or if you don’t have an account you can reach out in our contact form with any questions.

    Thanks
    Elana.

    Thread Starter dmarin

    (@dmarin)

    1 year, 5 months ago

    Hi Elana, thanks for your reply.

    I have sent a message with pre-sale questions regarding pro version via that Contact Form and via info email last week, but have not received any response, yet. I checked SPAM folder, but no response there. I do not have SI account, yet, because I have not purchased license, yet (until I know that the plugin can fulfill our needs). Should I send my questions again via the contact form? Or can you please check if anybody has received my email with 7 questions? (I don’t want to post my email publicly here)

    I could post my questions here, but I don’t think it is relevant for the forum …
    Please let me know how I can get a response, because we need solution ASAP.

    Thanks, Danijel

    Thread Starter dmarin

    (@dmarin)

    1 year, 5 months ago

    @elanasparkle, I have just sent another inquiry with questions regarding Sprout Invoices via Contact form on the website. Please let me know if your support team have received my email.

    Thanks, Danijel

    Plugin Contributor Elana Davis

    (@elanasparkle)

    1 year, 5 months ago

    Hello @dmarin,

    I’m unsure the email you are sending from, however, I don’t think I received your email. I checked multiple logs and seeing if there were any bounces or errors and I didn’t see any.

    Can you try to email us directly and let me know the time you emailed and Ill look at the logs. I apologize for the inconvenience.

    Email to Sprout Invoices Support

    Thanks
    Elana.

    Thread Starter dmarin

    (@dmarin)

    1 year, 5 months ago

    Hi @elanasparkle , so it seems that your contact form on this page does not work, since I sent it twice:
    https://sproutinvoices.com/contact/

    So, I will now send my inquiry again via email you gave me. In the mean time I have installed and tested the free version of Sprout Invoices, but need info regarding PRO version ASAP, so that we can decide how to proceed.

    Thanks, Danijel

    Plugin Contributor Elana Davis

    (@elanasparkle)

    1 year, 5 months ago

    Hello @dmarin,

    Thank you for reaching out to our support team. I extend my apologies for the delay, and I truly appreciate your patience.

    I responded to your email and Ill have to do some more testing and let others know about the contact form to test further.

    Thanks
    Elana.

    Thread Starter dmarin

    (@dmarin)

    1 year, 5 months ago

    Thank you very much for detailed reply, @elanasparkle !

    I will study it carefuly and discuss with the client (Taho Center). I will then get back to you via email, probably sometimes next week. I think we will get the PRO version, just need to figure out the version that we will need.

    Regards, Danijel

    Plugin Contributor Elana Davis

    (@elanasparkle)

    1 year, 5 months ago

    Hello @dmarin,

    Great! I’m really looking forward to working with you. If you send us an email and don’t hear back within 24–48 hours, feel free to follow up just in case.

    Also, our team is currently reviewing the contact form issue to make sure this doesn’t happen again.

    Thanks again,
    Elana

Viewing 8 replies - 1 through 8 (of 8 total)

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