Audience

Business teams in search of a tool to boost customer engagement and drive growth

About CX Genie

Deliver personalized, instant responses with AI-driven support, ensuring customers feel valued and understood, improving overall satisfaction and loyalty. Cut down on operational costs by providing round-the-clock support, allowing your team to focus on complex issues while the AI handles routine queries efficiently. Streamline workflows with automated ticket management, real-time AI recommendations, and more, boosting productivity and response times to drive more sales and revenue. Grow your support capabilities easily as your business expands, without compromising on service quality, thanks to the scalable nature of AI-driven support solutions like CX Genie. CX Genie is on a mission to make AI accessible for everyone with just a few clicks. Replaces multiple tools with one integrated platform. Tailor solutions to fit your unique business needs. Leverage advanced AI to deliver smarter, faster, and more accurate customer support.

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Pricing

Starting Price:
$14.99 per month
Free Version:
Free Version available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

CX Genie
Founded: 2023
Singapore
www.cxgenie.ai/

Videos and Screen Captures

CX Genie Screenshot 1
CX Genie Screenshot 1 CX Genie Screenshot 2
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Product Details

Platforms Supported
Cloud
Android
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

CX Genie Frequently Asked Questions

Q: What kinds of users and organization types does CX Genie work with?
Q: What languages does CX Genie support in their product?
Q: What kind of support options does CX Genie offer?
Q: What other applications or services does CX Genie integrate with?
Q: Does CX Genie have a mobile app?
Q: What type of training does CX Genie provide?
Q: How much does CX Genie cost?

CX Genie Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

CX Genie Verified User Reviews

Write a Review
  • David T.
    CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful and Excellent Product" Posted 2025-08-26

    Pros: The AI works smoothly and already get more features than I expected:
    - AI Chatbot with 1-click integrations to a lot of channels.
    - Ticketing system
    - Workflows & automation to route messages, auto-respond, or create tickets (with a lot of amazing AI blocks).
    - Live chat + shared inbox for centralized communication
    - Knowledge base integration so the bot answers with accurate data
    - Reports & analytics to monitor team performance
    - API & Webhook support for flexible integration

    Cons: Cons:
    - Needs better UI polish
    - Some bugs but support is quick

    Overall: CXGenie.ai is an impressive AI-driven customer support tool that makes it much easier to manage and understand customer cases. The interface is simple and intuitive, and setting it up was straightforward. While it could offer more customization options, it does an excellent job streamlining support workflows, especially for cases with lots of emails, calls, and notes. Overall, it's a valuable addition if you want to boost your team's support efficiency without extra complexity.

    Read More...
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