Service Provider Program

The Zoom Up Service Provider Program is a purpose-built, AI-first partnership model for licensed telecommunications providers. Qualifying partners can integrate Zoom’s platform into their managed or co-branded portfolios, delivering comprehensive, end-to-end solutions (including connectivity, UCaaS and CCaaS capabilities, and managed services) to customers throughout their full lifecycle.

Unleash Partner-led Growth

The Zoom Up Service Provider Program enables licensed telecommunications providers to embed Zoom’s AI-first UCaaS & CCaaS into managed and co-branded portfolios, backed by Zoom’s global platform, industry-leading benefits, and a designated cross-functional team:

Protect & Grow Revenue — Bundle Zoom (such as Workplace, Phone, and Contact Center solutions) with your existing offering to further develop customer stickiness and unlock net-new MRR.
Accelerate Differentiation — Co-branding, exclusive Service Provider badge, differentiated Partner Locator placement, and joint GTM execution.
Maximize Economics — Enhanced commercial terms and industry-leading incentives in the Zoom Up ecosystem.
Benefit from Enterprise-Grade Infrastructure — Best-in-class SLAs, direct Zoom advanced support, APIs, and data-driven dashboards.

Program Value Proposition

Program Benefits:

Industry-leading Business Terms
Legacy Telephony Migration Acceleration
Co-branding & Joint Market Development
Advanced Enablement & Support
Enterprise-grade Infrastructure

Program Requirements:

Licensed Telecommunications Provider
Productized Zoom Service Offerings
Business & Performance Commitments
Technical Readiness & Partner Credentials
Joint Planning & Governance