Jayaraju Gorle

Jayaraju Gorle

Software Products Builder | Conversational AI & Digital Platforms | Voice, Chat & WhatsApp | Healthcare, B2B SaaS

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About Me

Senior product leader with 13+ years shipping AI-powered and conversational products (LLM, RAG, voice & chat) at scale across healthcare, travel, and e-commerce. Focused on taking zero-to-one ideas to production, driving commercial efficiency, and building high-performing cross-functional teams.

I hold an MBA from IIM Calcutta and a B.Tech (Hons) in E&ECE from IIT Kharagpur.

Education
PGDM (MBA)
Indian Institute of Management Calcutta | 2013 - 2015
B.Tech (Hons) in E&ECE
Indian Institute of Technology, Kharagpur | 2007 - 2011
Professional Experience
Manager, Software Systems / Product Lead
Apollo 24|7 | Apr 2021 - Present
  • Launched conversational outbound & inbound AI booking bots across WhatsApp, RCS, SMS, and voice.
  • Integrated a RAG pipeline utilizing GPT-4o mini and Gemini Flash to balance accuracy and LLM costs.
  • Led loyalty platform API-driven re-architecture and automated customer support workflows.
  • Built an in-house communication stack, cutting company-wide transactional messaging costs.
Head Of Product Development
mPhase Technologies | Aug 2019 - Dec 2020
  • Led product development for Travel Buddhi, a B2B SaaS travel platform, featuring voice AI booking.
  • Managed a 15+ member cross-functional team delivering PWAs, iOS apps, chatbots, and CMS portals.
  • Implemented agile delivery processes, reducing release cycles and defect rates.
Product Manager
Future Group India | March 2018 - July 2019
  • Designed and deployed chatbots across Web, Mobile, Google Assistant, Messenger, and WhatsApp.
  • Aligned conversational commerce rollouts to broader enterprise digital and automation strategy.
Product Manager
CouponDunia | Apr 2015 - Feb 2018
  • Built cashback and loyalty programs, driving acquisition growth and managing merchant affiliate systems.
  • Optimized monetization funnels and implemented fraud detection analytics.
Software Engineer
Sourcebits Digital | July 2011 - May 2013
  • Delivered full-stack web and mobile products using PHP, JavaScript, and Node.js across client verticals.
  • Managed competency center and recovered delayed mobile-web projects to improve delivery.
Core Competencies
AI Product Management Generative AI & LLMs RAG Conversational AI Product Strategy & Roadmap 0-to-1 Product Development B2B / B2B2C SaaS Experimentation & Analytics Cross-functional Leadership Agile / Scrum APIs & Platform Stakeholder Management

Product: Product Strategy, Roadmapping, 0-to-1, B2B / B2B2C SaaS, Go-to-Market, Agile / Scrum, Experimentation, Analytics

AI: Generative AI, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Conversational AI

Technical Fluency: REST APIs, GCP, Data Analysis, SQL

AI Projects

Doctors Availability Assistant

AI tool that aggregates publicly available doctor information from the web, helping users identify the right doctor and self-navigate booking.

GitHub  |  Live Demo

DataToolkitForSheets

Self-serve data toolkit for non-technical users, available in Google Sheets and exportable as Excel; integrated AI chatbot to surface cricket and API insights without requiring coding knowledge.

GitHub  |  Live Demo

Wealth Tracker

Personal finance tracker with offline-first design; focused on user accessibility and seamless sync, helping users manage wealth without connectivity dependency.

GitHub  |  Live Demo