Siena Insights, formerly Idiomatic
Turn feedback into insights you can trust
Stay in tune with the voice of your customers by uncovering trends and understanding sentiment.
Find what to focus on in seconds
Get a clear overview of customer feedback so you can focus on what matters. AI reads and organizes customer feedback, saving you time.
Stay in the loop when things change fast
Get instant Slack alerts when feedback anomalies arise, so you can act proactively. For example, catch sudden spikes in payment failures, shipping complaints, or order cancellations before they impact more customers.
Your customer data, now in plain English
Chat with your data like you're messaging a super-smart colleague. Ask anything about your customer feedback and get clear answers instantly. It's that easy.
Sentiment analysis
made simple
Stay on top of customer feelings, allowing you to prioritize actions that enhance satisfaction and address concerns more effectively.
Know what every ticket costs
Track the true cost of resolving customer issues. Use these insights to optimize your support operations, improve efficiency, and get the most out of your AI strategy.
See your customers across every channel
...and many more
What our customers say
âSiena Insights gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews.â
Upwork
Customer Support Team
Siena AI agent
Insights is just the beginning
Take the next step with our AI agent that blends empathy and automation to deliver exceptional customer experiences at scale.
hey! i need help with an order i placed yesterdayâi forgot to apply my discount code.
no worries! iâve got your order pulled up. i can apply the code âWELCOME15â and refund the differenceâready to go?
yes please! appreciate it.
done. also noticed youâve bought from our skincare line twiceâour new serum just dropped and itâs a perfect match. want me to add it to your cart with 10% off?
omg yes! that sounds amazing.
