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I am an admin and it appears to work for me, but this is a screenshot from a non-admin user trying to enrol other users. The buttons become inactive for them. 1. They are logged in while trying to purchase seats 2. I have checked that purchasing seats has been enabled for both levels of Primary Catalogue and Sub Catalog.…
Hello, I have an account through a university so I can still log on here and ask this question. Unfortunately, Canvas has not given any way for those with FFT accounts to ask questions and their customer service appears to be non-existent. Since there have been no updates or transparency on the part of Canvas, I have not…
I am adding new teachers to a course via their email addresses, and I received the following message for one of the faculty: "We were unable to find matches below." I am using a working, valid academic email address for the individual. This person has been added to a Canvas course in the past but did not accept the…
As you know, we recently took Canvas Free-for-Teacher offline in response to the security incident. We will provide next steps and action plans here in the community Tuesday, May 26th regarding Free-for-Teacher access.
In a Quality Assurance / Metrology course, I need students to measure a parts… for each assignment there are four parts of the same kind, just with different errors, each of those has an associated quiz where they'll submit the results of their inspection. I only want students to measure one from each set. How do I require…
I was excited to do the AI precon certificate, but one of the three required workshops is already sold out. Is there any way to still get the certificate?
Canvas deploys contain code changes that are intended to fix bugs, improve performance, and prepare for new features. These deploys take place every two weeks and can be tested in the beta environment before the production deploy date indicated in the title of this document. Visit the Canvas Collaborative Roadmap to…
I've sent a support thing and didn't get a message back, I'm sorry if I'm not supposed to put it here. I use a iPhone 8+ with the iOS of 16.7.16, ever since Instructure fixed Canvas from the hack, the website worked, but the app for me doesn't at all. I see everyone at my university (UCR) having it work for them, but few…
I can't find the "official" documentation on how to create an Annotation Submission assignment. I've been telling instructors about this Assignment type and want to link them to some documentation on it, but if the documentation exists, I can't seem to find it. This would be nice to have, as Annotation Assignments are…
Hi everyone, I'm an ed-tech administrator at a Brazilian higher education institution (SENAI CIMATEC) and I'm trying to understand a persistent image visibility issue we experienced during a large-scale exam on May 15, 2026. Here's the full picture: What happened: We applied a quiz via New Quizzes to the entire institution…
After I configure the Redirect Tool to create a menu item to link to a specific module, when I click on the newly-created menu item a page pops up that only says "REDIRECT." If I click on that, it takes me to the correct Module…but how do I force it to go DIRECTLY to the module instead of the page that says "REDIRECT."
I am wanting to do some cleanup in our environment and delete some old Sandbox courses of staff that has left the district. Rather than doing this 1 course at a time, I found a post that mentioned to assign a course_id to those non-sis courses, then change the status to deleted and reimport the file. I ran a provisioning…
Welcome to the Instructure Community Weekly Highlights blog! Every Monday, we will update you with all the goings-on in the Instructure world from the previous week: community updates, product updates, new blogs to read, and everything else you'll need to know will be here! Community Content Upcoming Instructure Live…
MathJax provides accessibility support for students with disabilities by enabling the rendering of math equations into a more accessible format and is compatible with various assistive technologies. Canvas is currently using MathJax version 2.7.7, which is outdated and lacks the core functionality necessary to continue…
Summary [info callout] May 18, 2026 - The Custom Label Text feature was released to Production on May 16th. The Native Discovery Page feature has temporarily been delayed due to actions taken during the recent security incident. The Native Discovery Page has the new Global Identity Service as a dependency. Global Identity…
Introduction Creating quizzes in Canvas LMS can sometimes be time-consuming, especially when dealing with large question banks. At Lawrence S. Ting School (LSTS), we’ve developed the first-ever free tool to convert DOCX files to QTI format. This groundbreaking tool supports various question types, including those with…
There seems to be a change in my current rubric that it no longer shows different colours when marked via Speedgrader ie Red for Below Standard, Yellow for At Standard and Green for Above Standard. No it only shows Green across all Ratings. Is this able to be fixed?
We have a campus reporting that notes/comments entered directly in PowerTeacher Pro are being removed after a Canvas-to-PowerSchool grade sync runs. Based on the Instructure FAQ, we understand that only the following fields are transmitted during a sync: Assignment Description Assignment Group Association/Category…
Does anyone have suggestions for bulk aligning questions at the quiz level, not the item bank level? I don't know much about API keys, but would one of these work for a bulk alignment? We have a school that is preparing for accreditation next year and they must get their quiz questions aligned to outcomes. We know they…
Hello, I'm building a standalone app that integrate with CanvasI) - What are the requirements (and cost if any) for receiving an API developer key issued by Instructure? - Are Instructure-issued keys enabled globally in all Canvas organizations? or will there need to be institution-by-institution enablement? Thanks
The most recent quizzes and question banks (including renames) are not showing up as options in the Course Import Tool. As I was creating a new quiz in one course (Classic), I went to add the questions from the Question Bank, but what I needed wasn't there. I went back to the other course to make sure everything was…
Hi everyone, We are reviewing an assignment solution that allows assessors to use SpeedGrader while observing students in the workplace and assessing them. We have looked at using simple rubrics with "No Submission" assignment types. This meets some requirements, but not all. Is there any way in Canvas to ensure the…
In the wake of the recent Canvas security incident, many instructors are rethinking how they protect their course materials and ensure continuity for students if the LMS becomes unavailable. A common question we’re hearing is how to effectively back up courses “just in case,” especially with an eye toward re‑distributing…
Hello, We just started with Parchment, we have used Badgr in the past. Our badge is showing up as the Canvas icon in LinkedIn rather than the actual institution created badge. Is there a setting that we are missing? We set this up with Canvas support. Thanks.
The Canvas Klatch is an online office hour open to all members of the Instructure Community. It started as an office hour for the courses I teach for CVC@ONE: Introduction to Teaching with Canvas Advanced Techniques with Canvas Online Teaching and Design Equity & Culturally Responsive Online Teaching Humanizing Online…
We want to ensure you don’t miss the very first Prompt Party - a live, interactive session designed to help you explore IgniteAI Agent in a way that actually clicks. This isn’t a webinar. This is a working session. What to expect In this kickoff event, you’ll see real prompts in action from educators who are already…
Whether you’re new to Canvas or looking to expand your skills, each Klatch session offers a welcoming space to share ideas, ask questions, and learn from one another. As a K12 Canvas Admin and Technology Instructional Specialist, I am passionate about helping teachers simplify their workflow, make the most of their time,…
Join us for an inside look at how higher education institutions successfully transitioned their learning management systems—without disruption to teaching, learning, or IT operations. In this candid webinar, current Canvas customers share their firsthand experiences migrating from their legacy LMS, including what surprised…
We’re excited to introduce a new quarterly Implementation Webinar series designed to support Canvas Administrators during setup, rollout, and early adoption. These sessions are built to help you better understand admin functionality, available training resources, and how to get the most value from your On-Demand Training…
Great Canvas courses don’t happen by accident—they are intentionally designed. Research shows that thoughtful design is the key to stronger engagement and student success. Join the Cidi Labs team on June 11th at 11am MT as we distill the most impactful lessons from our popular Design Matters series into practical, no-code…