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Andrew Kirkpatrick
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updated per 5/10/2018 call
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understanding/21/character-key-shortcuts.html

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@@ -19,7 +19,7 @@ <h3>Background on the mechanics of speech input:</h3> 
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<p>Speech Input users generally work in a single mode where they can use a mix of dictation and speech commands. This works well because the user knows to pause before and after commands, and commands are usually at least two words long. So, for instance, a user might say a bit of dictation, such as "the small boat", then pause, and say a command to delete that dictation, such as "Delete Line". In contrast, if the user were to say the two phrases together without a pause, the whole phrase would come out as dictation (i.e., "the small boat delete line"). Although speech input programs often include modes that listen only for dictation or only for commands, most speech users use the all-encompassing mode all the time because it is a much more efficient workflow. It could increase command inefficiency by 300% if users were to change to command mode and back before and after issuing a command.</p>
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<p>Speech users can also speak most keyboard commands (e.g., "press Control Foxtrot") without any problems. If the website or app is keyboard enabled, the speech user can also write a native speech macro that calls the keyboard command, such as "This Print" to carry out Ctrl+P.</p>
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<p>Single-key shortcuts are the exception. While using single letter keys as controls might be appropriate and efficient for many keyboard users, single-key shortcuts are disastrous for speech users. The reason for this is that when only a single key is used to trip a command, a spoken word can become a barrage of single-key commands if the cursor focus happens to be in the wrong place.</p>
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<p>For example, if the cursor focus is in the main window of a web mail application that uses common keyboard shortcuts to navigate ("k"), archive ("y") and mute messages ("m"), and someone enters an office and says "Hey Kim" and the speech user's microphone picks that up, "y" archives the current message. "k" moves down one conversation and "m" mutes a message or thread. Or, if the speech user looks up and says "Hey Mike" without remembering to turn off the microphone, the same three things happen in a different sequence. In contrast, in a webpage or web app that doesn't use single-character shortcuts nothing happens (or if the focus is in text field, a phrase that's accidentally picked up by the speech microphone results only in bit of stray text that can be easily seen and undone). To see a video of these types of issues, go to the Resources section of this page. </p>
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<p>For example, if the cursor focus is in the main window of a web mail application that uses common keyboard shortcuts to navigate ("k"), archive ("y") and mute messages ("m"), and someone enters an office and says "Hey Kim" and the speech user's microphone picks that up, "y" archives the current message. "k" moves down one conversation and "m" mutes a message or thread. Or, if the speech user looks up and says "Hey Mike" without remembering to turn off the microphone, the same three things happen in a different sequence. A user interacting with a webpage or web app that doesn't use single-character shortcuts doesn't have this problem. A speech user filling in a text input form may find that a phrase that is accidentally picked up by the speech microphone results in stray text being entered into the field, but that is easily seen and undone. To see a video of these types of issues, go to the Resources section of this page. </p>
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<section id="benefits">
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<h3>Benefits</h3>
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<ul>

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