pattern/dedicated-community-leader by nyeates · Pull Request #58 · InnerSourceCommons/InnerSourcePatterns

nyeates · 2017-03-11T15:47:53Z

When starting an InnerSource initiative it is crucial to nominate the right people to lead the communities. Selecting the wrong persons and/or not providing enough capacity for them risks wasted effort and ultimately the failure of the InnerSource initiative. The person needs both communication skills as well as technical.

Reviewers not yet on github:
Nigel Green
Diogo Fregonese

Note that this file exists already in master, but that we need to get it into proper PR review process.

gruetter · 2017-03-30T16:45:09Z

+
+## Context
+
+- Company A is a large and old company. It has no prior experience in Open Source or other, community based working models. The company culture is best characterized as a classical top down management style - it is generally at odds with community culture.


Bob: "The company is large and old".

gruetter · 2017-03-30T16:47:15Z

+
+## Problem
+
+When starting an InnerSource initiative it is crucial to nominate the right people to lead the communities. Selecting the wrong persons and/or not providing enough capacity for them risks wasted effort and ultimately the failure of the InnerSource initiative.


Bob: boldface first paragraph of problem statement

gruetter · 2017-03-30T16:47:50Z

+
+When starting an InnerSource initiative it is crucial to nominate the right people to lead the communities. Selecting the wrong persons and/or not providing enough capacity for them risks wasted effort and ultimately the failure of the InnerSource initiative.
+
+Consider the following story. Company A wants to initiate an InnerSource initiative in order to foster collaboration across organizational boundaries. They have decided to start with an experimental phase with limited scope. Management has selected a suitable pilot topic for the first InnerSource community and expects contributions from many business units across the organization. Company A has nominated a new hire to head the community for 50 % of his work time, because he was not yet 100 % planned for. After 6 months, the community has received only a few contributions, most of which are from a single business unit. Company A replaces the community leader with someone who has a longer history in the company, this time for only 30 % of his time. After another 6 months, the number of contributions has picked up only  marginally. Company A is no longer convinced that InnerSource helps to achieve their goal of increased, cross divisional collaboration and abandons InnerSource. 


Bob: Italicize the story. Alernatively, move story before Problem

gruetter · 2017-03-30T16:49:34Z

+
+## Problem
+
+When starting an InnerSource initiative it is crucial to nominate the right people to lead the communities. Selecting the wrong persons and/or not providing enough capacity for them risks wasted effort and ultimately the failure of the InnerSource initiative.


Erin: Try to condense into one sentence.

gruetter · 2017-03-30T16:56:18Z

+
+## Problem
+
+When starting an InnerSource initiative it is crucial to nominate the right people to lead the communities. Selecting the wrong persons and/or not providing enough capacity for them risks wasted effort and ultimately the failure of the InnerSource initiative.


Erin: "... the failure of the ..." -> "... the failure of the new ..."

gruetter · 2017-03-30T16:57:16Z

+
+## Problem
+
+When starting an InnerSource initiative it is crucial to nominate the right people to lead the communities. Selecting the wrong persons and/or not providing enough capacity for them risks wasted effort and ultimately the failure of the InnerSource initiative.


@NewMexicoKid : "How do you ensure that the new InnerSource initiative has the right leadership for the communities?"

Added story title, shortened problem statement, while also keeping kicker

The industry term is pretty standard on "Community Manager"; added link to popular book

NewMexicoKid · 2017-04-06T16:43:46Z

@@ -0,0 +1,81 @@
+## Title
+
+_Dedicated Community Manager_


If you change the title to Community Manger, you should highlight the importance of leadership to this role (somewhere in the pattern; perhaps context? Problem?)

done with 13cefcb

@HaRo87 : The community brought up the point that the term Community Manager is commonly used in literature (e. g. by Jono Bacon in his book The Art of Community... even though he calls his summit the Community Leadership Summit ;). This is why we changed the title. I did add statements on the importance of leadership in the Forces and Solution sections.

NewMexicoKid · 2017-04-06T16:45:34Z

+
+## Story
+
+Consider the following story. A company wants to initiate an InnerSource initiative in order to foster collaboration across organizational boundaries. They have decided to start with an experimental phase with limited scope. Management has selected a suitable pilot topic for the first InnerSource community and expects contributions from many business units across the organization. The company has nominated a new hire to head the community for 50 % of his work time, because he was not yet 100 % planned for. After 6 months, the community has received only a few contributions, most of which are from a single business unit. The company replaces the community leader with someone who has a longer history in the company, this time for only 30 % of his time. After another 6 months, the number of contributions has picked up only  marginally. The company is no longer convinced that InnerSource helps to achieve their goal of increased, cross divisional collaboration and abandons InnerSource. 


initiate -> start or launch

NewMexicoKid · 2017-04-06T16:47:53Z

+
+- The company is a large and old company. It has no prior experience in Open Source or other, community based working models. The company culture is best characterized as a classical top-down management style - it is generally at odds with community culture.
+- While there are supporters and a sponsor in top level management, middle management in the company is not yet sold on InnerSource.
+- Management has provided a limited budget to fund a part time community leader only.


Management was not convinced to provide more than a limited budget to fund a part time community leader only.

ErinMB · 2017-04-06T16:50:11Z

+
+The value contribution of InnerSource projects will not be obvious for many managers which are steeped in traditional project management methods. Those managers are less likely to assign one of their top people, who are usually in high demand by non InnerSource-projects, to an InnerSource project for a significant percentage of their work time.
+
+Community work - especially communication - make up for a significant percentage of a community leaders daily work. At the same time, he will likely also have to spearhead the initial development, too. In the face of limited capacity, inexperienced leaders will tend to focus on development and neglect communication. The barrier for potential contributors to make their first contribution and to commit to the community will be much higher if the community leader is hard to reach or is slow to respond to feedback and questions for lack of time. Furthermore, technically inexperienced leaders will most likely have a harder time to attract and retain highly experienced contributors than a top performer with a high degree of visibility within a company would have. 


Communication takes up a significant percentage of a community manager’s daily work. At the same time, he or she will likely also have to spearhead the initial development.

Be sensitive to gender of pronouns throughout this and other patterns (he or she or they).

NewMexicoKid · 2017-04-06T16:50:42Z

+Community work - especially communication - make up for a significant percentage of a community leaders daily work. At the same time, he will likely also have to spearhead the initial development, too. In the face of limited capacity, inexperienced leaders will tend to focus on development and neglect communication. The barrier for potential contributors to make their first contribution and to commit to the community will be much higher if the community leader is hard to reach or is slow to respond to feedback and questions for lack of time. Furthermore, technically inexperienced leaders will most likely have a harder time to attract and retain highly experienced contributors than a top performer with a high degree of visibility within a company would have. 
+
+If a community can not grow fast enough and pick up enough speed, chances are they won't be able to convincingly demonstrate the potential of InnerSource.
+


Add a force about the potential lack of leadership in a community manager who is focused only on managing a project (focused on the structure and resources and less on leading the people, being a role model, etc).

NewMexicoKid · 2017-04-06T16:52:42Z

+- has the required soft-skills to act as a natural leader,
+- is an excellent networker and who
+- inspires community members.
+


leads by example (to be credible to the community).

Management should be informed of the need to be sensitive to the views of the open community before they engender a change in community manager or before choosing a community manager.

nyeates · 2017-04-06T16:52:52Z

+- inspires community members.
+
+Empower the community leader to dedicate 100 % of his time to community work including communication and development. 
+


This person should both be a leader and a manager of the efforts.

Point to or reference other articles or books on this topic.

ErinMB · 2017-04-06T16:53:17Z

+- has the required soft-skills to act as a natural leader,
+- is an excellent networker and who
+- inspires community members.
+


Can communicate effectively to both executive management and Developers

NewMexicoKid · 2017-04-06T17:00:00Z

+- Tim Yao
+- Padma Sudarsan
+- Nigel Green
+


Add Nick, Erin and Daniel

NewMexicoKid · 2017-04-06T17:00:13Z

+
+## Changelog
+
+- **2016-11-06** - first review


2017-04-06 - second review

nyeates · 2017-04-06T17:01:59Z

+**Review comments**
+- (**Open**: I have added something to the problem statement instead) now added that to the maybe reference pattern tbd (start small, experiment then scale up as it has proven successful)
+
+## Solution


Reference chapter in "Art of Community" around choosing a good community manager.
Daniel says to Include "Producing Open Source" book reference

…Daniel!

gruetter · 2017-04-06T21:07:44Z

Hey guys. Excellent feedback everyone! Thank you very much for your suggestions. I've factored all of them in, except for the proposal of @nyeates and @NewMexicoKid to link to existing articles. Could you add the link, @nyeates ?

Btw., apparently, GitHub deleted the old comments as a result of me changing the sections. Sorry about that. I am used to working with Bitbucket which preserves comments and marks the context as outdated, which is as it should be, IMHO.

gruetter · 2017-04-06T21:10:23Z

Hey @nyeates . I have labeled the pattern as Finalize now, as that's where we are, now. @NewMexicoKid : do you think we need another in person meeting? If not, everyone involved should sign off of the PR. To that end, I have formally requested your review, @psudars , @NewMexicoKid, @HaRo87 and @ErinMB. You should see an option to either accept or reject, now. @nyeates : I couldn't add you as a reviewer, possibly because you thankfully created this PR in the first place. I propose you just signal your approval (or lack thereof ;) via comment.

gruetter · 2017-04-06T21:01:15Z

+
+_Dedicated Community Manager_
+
+alternative:_Dedicated Community Leader_


I will remove this alternative title. I'll highlight the difference between management and leadership below.

done with 13cefcb

gruetter · 2017-04-06T21:03:53Z

@@ -0,0 +1,81 @@
+## Title
+
+_Dedicated Community Manager_


done with 13cefcb

gruetter · 2017-04-06T21:19:27Z

@@ -0,0 +1,81 @@
+## Title
+
+_Dedicated Community Manager_


@HaRo87 : The community brought up the point that the term Community Manager is commonly used in literature (e. g. by Jono Bacon in his book The Art of Community... even though he calls his summit the Community Leadership Summit ;). This is why we changed the title. I did add statements on the importance of leadership in the Forces and Solution sections.

Create from wiki

9db6372

Note that this file exists already in master, but that we need to get it into proper PR review process.

nyeates added Draft labels Mar 11, 2017

nyeates assigned gruetter Mar 11, 2017

nyeates requested review from NewMexicoKid and psudars March 11, 2017 15:47

nyeates added 3 - Needs Revision 3-validated Patterns proven in multiple cases with advanced requirements (Please see our contribution handbook) and removed 3 - Revised labels Mar 11, 2017

gruetter reviewed Mar 30, 2017

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Nick Yeates added 2 commits April 6, 2017 11:50

fixed problem statement and story

208645e

Added story title, shortened problem statement, while also keeping kicker

changed title to community manager

72de239

The industry term is pretty standard on "Community Manager"; added link to popular book

NewMexicoKid reviewed Apr 6, 2017

View reviewed changes

ErinMB reviewed Apr 6, 2017

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NewMexicoKid reviewed Apr 6, 2017

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nyeates commented Apr 6, 2017

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ErinMB reviewed Apr 6, 2017

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NewMexicoKid reviewed Apr 6, 2017

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nyeates commented Apr 6, 2017

View reviewed changes

factored in pull request feedback. Thanks Tim, Padma, Erin, Nick and …

13cefcb

…Daniel!

gruetter closed this Apr 6, 2017

gruetter reopened this Apr 6, 2017

gruetter added 4 - Finalize and removed 3 - Do 2nd Review labels Apr 6, 2017

gruetter requested review from ErinMB, HaRo87 and NewMexicoKid April 6, 2017 21:12

gruetter reviewed Apr 13, 2017

View reviewed changes

gruetter merged commit 19253fe into master Apr 21, 2017

rrrutledge deleted the pattern/dedicated-community-leader branch March 18, 2020 13:53


		## Context

		- Company A is a large and old company. It has no prior experience in Open Source or other, community based working models. The company culture is best characterized as a classical top down management style - it is generally at odds with community culture.


		## Problem

		When starting an InnerSource initiative it is crucial to nominate the right people to lead the communities. Selecting the wrong persons and/or not providing enough capacity for them risks wasted effort and ultimately the failure of the InnerSource initiative.


		When starting an InnerSource initiative it is crucial to nominate the right people to lead the communities. Selecting the wrong persons and/or not providing enough capacity for them risks wasted effort and ultimately the failure of the InnerSource initiative.

		Consider the following story. Company A wants to initiate an InnerSource initiative in order to foster collaboration across organizational boundaries. They have decided to start with an experimental phase with limited scope. Management has selected a suitable pilot topic for the first InnerSource community and expects contributions from many business units across the organization. Company A has nominated a new hire to head the community for 50 % of his work time, because he was not yet 100 % planned for. After 6 months, the community has received only a few contributions, most of which are from a single business unit. Company A replaces the community leader with someone who has a longer history in the company, this time for only 30 % of his time. After another 6 months, the number of contributions has picked up only marginally. Company A is no longer convinced that InnerSource helps to achieve their goal of increased, cross divisional collaboration and abandons InnerSource.


		## Story

		Consider the following story. A company wants to initiate an InnerSource initiative in order to foster collaboration across organizational boundaries. They have decided to start with an experimental phase with limited scope. Management has selected a suitable pilot topic for the first InnerSource community and expects contributions from many business units across the organization. The company has nominated a new hire to head the community for 50 % of his work time, because he was not yet 100 % planned for. After 6 months, the community has received only a few contributions, most of which are from a single business unit. The company replaces the community leader with someone who has a longer history in the company, this time for only 30 % of his time. After another 6 months, the number of contributions has picked up only marginally. The company is no longer convinced that InnerSource helps to achieve their goal of increased, cross divisional collaboration and abandons InnerSource.


		The value contribution of InnerSource projects will not be obvious for many managers which are steeped in traditional project management methods. Those managers are less likely to assign one of their top people, who are usually in high demand by non InnerSource-projects, to an InnerSource project for a significant percentage of their work time.

		Community work - especially communication - make up for a significant percentage of a community leaders daily work. At the same time, he will likely also have to spearhead the initial development, too. In the face of limited capacity, inexperienced leaders will tend to focus on development and neglect communication. The barrier for potential contributors to make their first contribution and to commit to the community will be much higher if the community leader is hard to reach or is slow to respond to feedback and questions for lack of time. Furthermore, technically inexperienced leaders will most likely have a harder time to attract and retain highly experienced contributors than a top performer with a high degree of visibility within a company would have.

		Community work - especially communication - make up for a significant percentage of a community leaders daily work. At the same time, he will likely also have to spearhead the initial development, too. In the face of limited capacity, inexperienced leaders will tend to focus on development and neglect communication. The barrier for potential contributors to make their first contribution and to commit to the community will be much higher if the community leader is hard to reach or is slow to respond to feedback and questions for lack of time. Furthermore, technically inexperienced leaders will most likely have a harder time to attract and retain highly experienced contributors than a top performer with a high degree of visibility within a company would have.

		If a community can not grow fast enough and pick up enough speed, chances are they won't be able to convincingly demonstrate the potential of InnerSource.

		- inspires community members.

		Empower the community leader to dedicate 100 % of his time to community work including communication and development.


		_Dedicated Community Manager_

		alternative:_Dedicated Community Leader_

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gruetter commented Apr 6, 2017

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nyeates commented Mar 11, 2017 •

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