Describe the issue you are experiencing
Video clips served by an add-on through Home Assistant Ingress can fail during playback, while the exact same clips play correctly when the same add-on is accessed directly on its exposed HTTP port.
I am using the Neolink.NET add-on (tested with both v1.0.7 and v1.0.8). Event clips are stored under /media/neolink on NAS-backed storage.
Some clips fail in the Neolink UI when Neolink is opened through Home Assistant Ingress. Neolink displays:
Playback failed — the server could not fetch this video. The server log has the reason.
The important isolation tests are:
- The exact failing
clip.mp4 plays normally through Home Assistant's Media browser.
- The exact same Neolink instance, recordings and clips all play correctly when Neolink is accessed directly through its exposed port
:8655, bypassing Ingress.
- Only playback through Home Assistant Ingress fails.
- The Supervisor log records an ingress stream error at the exact time playback fails.
This makes the recording itself, NAS storage, browser codec support and the add-on's own HTTP video serving unlikely causes.
This issue was reproduced with Neolink.NET 1.0.7 and remains reproducible with 1.0.8.
Expected behavior
A video response proxied through Home Assistant Ingress should play the same way as the identical response accessed directly from the add-on's HTTP port.
Actual behavior
Some event-video requests abort while passing through Ingress.
The exact same event plays successfully:
- From Home Assistant Media directly from
/media/neolink.
- Through the Neolink web UI when accessed directly on port
8655.
It fails only when Neolink is opened through Home Assistant Ingress.
Steps to reproduce the issue
- Run an add-on that serves recorded MP4 video through HTTP and supports Home Assistant Ingress. In this case Neolink.NET v1.0.8.
- Store event clips under
/media/neolink on NAS-backed media storage.
- Open the add-on through its normal Home Assistant Ingress/sidebar interface.
- Attempt to play an affected event clip.
- Playback fails.
- Check the Supervisor log. An error from
supervisor.api.ingress occurs for the corresponding /clip request.
- Open the exact same MP4 through Home Assistant Media. It plays correctly.
- Access the same add-on directly on its exposed port
:8655, bypassing Ingress.
- Play the same event. It plays correctly.
Anything in the Supervisor logs that might be useful for us?
The errors below occurred during failed playback attempts:
2026-09-04 14:05:50.683 ERROR (MainThread) [supervisor.api.ingress] Stream error with http://172.30.33.3:8655/api/events/reolink_indoor_001~2026-09-04~135500-0f41/clip: Cannot write to closing transport
2026-09-04 14:43:06.173 ERROR (MainThread) [supervisor.api.ingress] Stream error with http://172.30.33.3:8655/api/events/reolink_indoor_001~2026-09-04~144229-240b/clip: Connection lost
2026-09-04 15:56:27.286 ERROR (MainThread) [supervisor.api.ingress] Stream error with http://172.30.33.3:8655/api/events/reolink_indoor_001~2026-09-04~000447-51d5/clip: Cannot write to closing transport
Additional information
This appears related to, but more severe than:
The particularly useful A/B test here is:
Same Neolink instance
Same clip
Same NAS storage
Home Assistant Media -> plays
Neolink direct :8655 -> plays
Neolink through Ingress -> fails
Supervisor at failure:
supervisor.api.ingress -> Cannot write to closing transport / Connection lost
Not every clip necessarily triggers the failure, which may indicate that response size, timing, read characteristics or HTTP range behavior affects whether the Ingress stream is aborted.
System information
Home Assistant OS.
I can provide the full System Information and Supervisor diagnostics if needed.
Describe the issue you are experiencing
Video clips served by an add-on through Home Assistant Ingress can fail during playback, while the exact same clips play correctly when the same add-on is accessed directly on its exposed HTTP port.
I am using the Neolink.NET add-on (tested with both v1.0.7 and v1.0.8). Event clips are stored under
/media/neolinkon NAS-backed storage.Some clips fail in the Neolink UI when Neolink is opened through Home Assistant Ingress. Neolink displays:
Playback failed — the server could not fetch this video. The server log has the reason.The important isolation tests are:
clip.mp4plays normally through Home Assistant's Media browser.:8655, bypassing Ingress.This makes the recording itself, NAS storage, browser codec support and the add-on's own HTTP video serving unlikely causes.
This issue was reproduced with Neolink.NET 1.0.7 and remains reproducible with 1.0.8.
Expected behavior
A video response proxied through Home Assistant Ingress should play the same way as the identical response accessed directly from the add-on's HTTP port.
Actual behavior
Some event-video requests abort while passing through Ingress.
The exact same event plays successfully:
/media/neolink.8655.It fails only when Neolink is opened through Home Assistant Ingress.
Steps to reproduce the issue
/media/neolinkon NAS-backed media storage.supervisor.api.ingressoccurs for the corresponding/cliprequest.:8655, bypassing Ingress.Anything in the Supervisor logs that might be useful for us?
The errors below occurred during failed playback attempts:
Additional information
This appears related to, but more severe than:
Cannot write to closing transporterrors, but concerns wider Ingress availability rather than reproducible video-stream aborts.The particularly useful A/B test here is:
Not every clip necessarily triggers the failure, which may indicate that response size, timing, read characteristics or HTTP range behavior affects whether the Ingress stream is aborted.
System information
Home Assistant OS.
I can provide the full System Information and Supervisor diagnostics if needed.