I am receiving multiple reports from clients about the same issue. Popups are no longer being triggered "Open" on click since the latest Apple Update. I have isolated and confirmed that this seems to only effect Apple devices and is timed around the release of IOS 28/Safari update. Android/Chrome has no issues and works.
A workaround fix I have found is to change the popup action from "Open" to "Toggle" this seems to aid and work in the interim but I have allot of sites that would need this update and I am sure I would miss a few.
This issue so far has been reported by 5 clients all with different sites some Ecommerce some brochure etc. So I am confident its not related to any other plugin.
When clicking the icon the popup should open like it does on Android.
== Server Environment ==
Operating System: Linux
Software: Apache
MySQL version: Source distribution v8.4.6-6
PHP Version: 8.2.34
PHP Memory Limit: 768M
PHP Max Input Vars: 3000
PHP Max Post Size: 256M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected
== WordPress Environment ==
Version: 7.1.2
Site URL: https://parts.platformliftco.co.uk
Home URL: https://parts.platformliftco.co.uk
WP Multisite: No
Max Upload Size: 256 MB
Memory limit: 256M
Max Memory limit: 768M
Permalink Structure: /%postname%/
Language: en_GB
Timezone: Europe/London
Admin Email: parts@platformliftco.co.uk
Debug Mode: Inactive
== Theme ==
Name: HITS Core Child
Version: 2.0
Author: HITS
Child Theme: Yes
Parent Theme Name: HITS Core
Parent Theme Version: 3.5.1
Parent Theme Author: HITS
== User ==
Role: administrator
WP Profile lang: en-GB
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/154.0.0.0 Safari/537.36
== Active Plugins ==
Advanced Access Manager – Access Governance for WordPress
Version: 7.1.4
Author: VasylTech LLC <support@aamplugin.com>
Advanced Custom Fields PRO
Version: 6.8.10
Author: WP Engine
ATUM Inventory Management for WooCommerce
Version: 2.0.4
Author: Stock Management Labs™
ATUM Stock Takes
Version: 1.1.6.1
Author: Stock Management Labs™
Brevo - WooCommerce Email Marketing
Version: 4.0.60
Author: Brevo
Dynamic.ooo - Dynamic Content for Elementor
Version: 3.4.16
Author: Dynamic.ooo
Elementor
Version: 4.3.3
Author: Elementor.com
Elementor Pro
Version: 4.3.1
Author: Elementor.com
HITS CMS
Version: 4.2.7
Author: HITS
JetSearch - By CodeXinh.com
Version: 3.6.3.1
Author: Crocoblock
JetSmartFilters
Version: 3.8.6
Author: Crocoblock
ManageWP - Worker
Version: 4.9.38
Author: GoDaddy
Order Picking App | Order Picking, Barcode Scanning & Fulfillment for WooCommerce
Version: 2.5.7
Author: Arture | PHP Professionals
PLC Part Finder
Version: 1.0.0
Author:
PowerPack Pro for Elementor
Version: 3.1.0
Author: Team IdeaBox - PowerPack Elements
Role-Based Payment / Shipping Methods for WooCommerce
Version: 2.7.6
Author: WPBackOffice
Security Optimizer
Version: 1.6.8
Author: SiteGround
Speed Optimizer
Version: 7.8.3
Author: SiteGround
WooCommerce
Version: 11.1.2
Author: Automattic
WooCommerce Checkout Field Editor
Version: 1.7.26
Author: WooCommerce
WooCommerce PDF Invoices
Version: 5.1.2
Author: Andrew Benbow
WooCommerce Points and Rewards - By CodeXinh.com
Version: 1.18.25
Author: WooCommerce
WooCommerce Shipment Tracking
Version: 2.7.8
Author: WooCommerce
WooCommerce Stripe Gateway
Version: 11.0.0
Author: Stripe
WooCommerce Xero Integration
Version: 1.9.14
Author: WooCommerce
WordPress Importer
Version: 0.9.6
Author: wordpressdotorg
WP Mail SMTP
Version: 4.10.0
Author: WP Mail SMTP
Yoast SEO
Version: 28.6
Author: Team Yoast
Yoast SEO: WooCommerce
Version: 16.9
Author: Team Yoast
Yoast SEO Premium
Version: 28.6
Author: Team Yoast
== Must-Use Plugins ==
ManageWP - Worker Loader
Version: 1.0.0
Author: GoDaddy
== Features ==
Custom Fonts: 0
Custom Icons: 0
== Integrations ==
woocommerce: Active
== Elementor Experiments ==
Inline Font Icons: Inactive
Additional Custom Breakpoints: Active
Container: Active
Optimised Markup: Inactive by default
Optimised CSS Files: Inactive by default
Default to New Theme Builder: Inactive
Header & Footer: Inactive
Nested Elements: Active by default
Pages Panel: Inactive by default
Atomic Widgets: Inactive by default
Launchpad Checklist: Inactive by default
Page Audit: Inactive by default
Editor V4: Inactive by default
Angie in editor panels: Inactive by default
Generate website markdown: Inactive by default
Agents llms.txt: Inactive by default
Dynamic Assets Management: Inactive by default
Import/Export Customisation: Active by default
New Onboarding: Inactive by default
Elementor Editor Events: Inactive by default
Atomic Form: Active by default
Loop: Active by default
Menu: Active
In-Editor Feedback: Inactive by default
== Log ==
Log: showing 20 of 412026-09-24 09:54:41 [info] Elementor/Upgrades - _on_each_version Finished
2026-09-24 09:54:41 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor',
'from' => '4.3.0',
'to' => '4.3.1',
)]
2026-09-25 14:56:32 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor',
'from' => '4.3.1',
'to' => '4.3.2',
)]
2026-09-25 14:57:39 [info] elementor::elementor_updater Started
2026-09-25 14:57:39 [info] Elementor/Upgrades - _on_each_version Start
2026-09-25 14:57:39 [info] Elementor/Upgrades - _on_each_version Finished
2026-09-25 14:57:39 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor',
'from' => '4.3.1',
'to' => '4.3.2',
)]
2026-09-25 16:02:24 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Dynamic.ooo - Dynamic Content for Elementor',
'from' => '3.4.15',
'to' => '3.4.16',
)]
2026-09-30 19:50:29 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor',
'from' => '4.3.2',
'to' => '4.3.3',
)]
2026-09-30 19:50:41 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor Pro',
'from' => '4.3.0',
'to' => '4.3.1',
)]
2026-09-30 19:51:47 [info] elementor::elementor_updater Started
2026-09-30 19:51:47 [info] Elementor/Upgrades - _on_each_version Start
2026-09-30 19:51:47 [info] Elementor/Upgrades - _on_each_version Finished
2026-09-30 19:51:47 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor',
'from' => '4.3.2',
'to' => '4.3.3',
)]
2026-09-30 19:51:47 [info] elementor-pro::elementor_pro_updater Started
2026-09-30 19:51:47 [info] Elementor Pro/Upgrades - _on_each_version Start
2026-09-30 19:51:47 [info] Elementor Pro/Upgrades - _on_each_version Finished
2026-09-30 19:51:47 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor Pro',
'from' => '4.3.0',
'to' => '4.3.1',
)]
2026-09-30 19:51:48 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor Pro',
'from' => '4.3.0',
'to' => '4.3.1',
)]
2026-09-30 19:51:49 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor',
'from' => '4.3.2',
'to' => '4.3.3',
)]
PHP: showing 2 of 2PHP: 2026-09-23 16:20:47 [error X 1][/home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor-pro/modules/display-conditions/module.php::205] Uncaught Error: Class "ElementorPro\Modules\AtomicWidgets\PropTypes\Display_Conditions\Display_Conditions_Prop_Type" not found in /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor-pro/modules/display-conditions/module.php:205
Stack trace:
#0 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor-pro/modules/display-conditions/module.php(219): ElementorPro\Modules\DisplayConditions\Module->get_saved_conditions(Array)
#1 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-includes/class-wp-hook.php(353): ElementorPro\Modules\DisplayConditions\Module->before_element_render(Object(ElementorPro\Modules\ThemeBuilder\Widgets\Site_Logo))
#2 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-includes/class-wp-hook.php(377): WP_Hook->apply_filters('', Array)
#3 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-includes/plugin.php(523): WP_Hook->do_action(Array)
#4 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor/includes/base/element-base.php(500): do_action('elementor/front...', Object(ElementorPro\Modules\ThemeBuilder\Widgets\Site_Logo))
#5 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor/modules/element-cache/module.php(71): Elementor\Element_Base->print_element()
#6 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-includes/shortcodes.php(434): Elementor\Modules\ElementCache\Module->Elementor\Modules\ElementCache\{closure}(Array, '', 'elementor-eleme...')
#7 [internal function]: do_shortcode_tag(Array)
#8 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-includes/shortcodes.php(273): preg_replace_callback('/\\[(\\[?)(elemen...', 'do_shortcode_ta...', '<div data-dce-b...')
#9 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor/core/base/document.php(1911): do_shortcode('<div data-dce-b...')
#10 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(466): Elementor\Core\Base\Document->print_elements(Array)
#11 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor/includes/frontend.php(1223): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->print_elements_with_wrapper(Array)
#12 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor/core/base/document.php(1284): Elementor\Frontend->get_builder_content(65, false)
#13 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor/modules/library/documents/library-document.php(82): Elementor\Core\Base\Document->get_content(false)
#14 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(167): Elementor\Modules\Library\Documents\Library_Document->get_content(false)
#15 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(182): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->get_content()
#16 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/locations-manager.php(452): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->print_content()
#17 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/api.php(13): ElementorPro\Modules\ThemeBuilder\Classes\Locations_Manager->do_location('header')
#18 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/themes/HITS-Core/header.php(34): elementor_theme_do_location('header')
#19 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-includes/template.php(880): require_once('/home/customer/...')
#20 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-includes/template.php(815): load_template('/home/customer/...', true, Array)
#21 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-includes/general-template.php(48): locate_template(Array, true, true, Array)
#22 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/woocommerce/templates/archive-product.php(20): get_header('shop')
#23 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-includes/template-loader.php(132): include('/home/customer/...')
#24 /home/customer/www/parts.platformliftco.co.uk/public_html/wp-blog-header.php(19): require_once('/home/customer/...')
#25 /home/customer/www/parts.platformliftco.co.uk/public_html/index.php(17): require('/home/customer/...')
#26 {main}
thrown [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2026-09-23 16:20:51 [warning X 18855][/home/customer/www/parts.platformliftco.co.uk/public_html/wp-content/plugins/elementor/core/base/document.php::356] Attempt to read property "ID" on null [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
== Elementor - Compatibility Tag ==
Dynamic.ooo - Dynamic Content for Elementor: Compatibility not specified
Elementor Pro: Compatibility not specified
PowerPack Pro for Elementor: Compatibility not specified
== Elementor Pro - Compatibility Tag ==
Description
I am receiving multiple reports from clients about the same issue. Popups are no longer being triggered "Open" on click since the latest Apple Update. I have isolated and confirmed that this seems to only effect Apple devices and is timed around the release of IOS 28/Safari update. Android/Chrome has no issues and works.
A workaround fix I have found is to change the popup action from "Open" to "Toggle" this seems to aid and work in the interim but I have allot of sites that would need this update and I am sure I would miss a few.
This issue so far has been reported by 5 clients all with different sites some Ecommerce some brochure etc. So I am confident its not related to any other plugin.
Steps to reproduce
Expected behavior
When clicking the icon the popup should open like it does on Android.
Elementor System Info
Agreement