Popup on my phone

I got a Popup on my iPhone 14, fully updated. Message states I’ve been infected with a Trojan horse. Tells me I need to download a phone cleaner app. What do I do?

iPhone 14, iOS 26

Posted on Feb 8, 2026 12:29 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 8, 2026 1:13 AM

it's just spam scam internet browser popups

read

Block pop-up ads and windows in Safari - Apple Support

3 replies

Feb 8, 2026 1:48 AM in response to gammyfromms

I am sure this pop-up has come up with a third-party app installed on your device or in Safari while browsing.


Keep the iPhone updated to the latest iOS always and never Jailbreak. That's it.


iOS / iPadOS devices cannot be infected with Viruses / Malware / Spyware *** unless you have intentionally downloaded spurious software or unauthorized apps directly from the internet and installed them on your device, and/or have Jailbroken


It (Hacking) also depends on how careful you are in sharing sensitive and valuable information pertaining to your iPhone such as Passcode, Password, etc with your friends and family members.


Be judicious when sharing the device's sensitive and valuable information with friends and family members.



**The primary reason for this is Sandboxing. All third-party apps are “sandboxed”, so they are restricted from accessing files stored by other apps or from making changes to the device. Sandboxing is designed to prevent apps from gathering or modifying information stored by other apps.


Security of runtime process in iOS and iPadOS - Apple Support



The sandbox on an iPhone is a security feature that creates a restricted environment for each app to run in isolation from other apps and the operating system. It is a core component of iOS's security architecture and plays a crucial role in making iPhones more secure.


Popup on my phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.