Connecting Front MCP to Town

Hey ​@kyla !
 

Thanks for reaching out and for the detailed report. We're looking into this and want to make sure we diagnose it correctly before jumping to a fix. A couple of quick questions that would help us narrow it down:

1. How is the integration authenticated? OAuth (user login) or an API key? If OAuth, has the authorizing user's password or SSO config changed recently?
2. When it recovers, is that manual or automatic? I.e. does someone reconnect it, or does it self fix on its own?
3. Any deployments or config changes around June 10, 15:32? That's when the ~18.5hr outage started, so something may have changed around that time.

Thanks in advance we'll move fast once we have this context!

Thanks ​@martin_silva! 
 

1. It's an OAuth connection (the integration was authorized via user login, not a static API key). To the best of our knowledge, the authorizing user's password and our SSO configuration have not changed recently — nothing was modified on our side around the time the failures began. 

2. Manual — for reference, the current state is still down since 10 Jun as we have not manually reconnect it.

3. None that we're aware of on our side — no deployments, integration edits, or credential changes around that timestamp. 15:32 SGT is simply when the longest continuous outage began (it ran ~18.5 hours from there, and the connection has remained down through subsequent monitoring windows). 

Let me know if you need us to troubleshoot/probe anything! 

Hey ​@martin_silva, checking to see if there are any updates on this as we would like to launch this to our team soonest. Will be great if we can push this up by next week 23 Jun! Otherwise, appreciate if you could share the timeline with us. Thank you! 

Hey all, Town is now on our App Store for easier connectivity! Thanks to their team for getting this up and running, and thanks for your patience until now!