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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the user-friendly experience and find the products easy to use. A number of consumers highlight the ability to recover and preserve files, photos, and data from older devices, with some even managing to retrieve precious pictures from seemingly unsalvageable hard drives. Customers also mention fast shipping and great packaging. Moreover, reviewers appreciate the company's customer support, particularly when issues arise. However, there are mixed opinions regarding product quality and delivery service. Some consumers express concerns about delivery times, with reports of delays and issues with local couriers. Also, there are mixed opinions on the product itself, with some customers reporting issues with specific devices or features. A few reviewers have also reported issues with non-Zilkee branded products.

Based on these reviews

Rated 4 out of 5 stars
Verified

I've had numerous old DVDs that were recorded 40+ years ago. They are interviews with deceased family members originally on video tape. The old DVD format they were moved to weren't playable on any de... See more

Company replied

Rated 4 out of 5 stars
Verified

I must admit to having purchased at least three of your devices “just in case”, but not used any to date! I do use six Apple-based devices (2 each of MBPs, iPads, and iPhones! Regrettably, my plan... See more

Company replied

Rated 4 out of 5 stars
Verified

The Sata/IDE to USB 3.0 Adapter worked great. Was able to recover old work files easily. However, the Multi-Function USB Flash Drive for Android phones was a disappointment due to the fact it cannot r... See more

Company replied

Rated 4 out of 5 stars

Update: I've updated my review because Zilkee was amazing with their customer service. I wasn't able to retrieve data, but they offered helpful suggestions and ultimately gave me a full refund and p... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a PC that failed to start up, I have a computer guy that came out and sorted the problem short term, but it kept failing and i the end he suggested I buy a new desktop, which I did. Inside m... See more

Company replied

Rated 5 out of 5 stars
Verified

Thanks to my past buying, ordering, and service experiences, I ordered the storage stick for cell phone pictures and videos. Thank you for the thorough product description as well as product design. I... See more

Company replied

Rated 5 out of 5 stars
Verified

Really quick service. From ordering to deliver. Well packed to prevent damage. Haven’t used it yet so can’t comment of the operation side.

Company replied

Rated 2 out of 5 stars
Verified

Loved the product I bought, but despite paying extra for faster shipping and an initial advertisement of product arrival in a few days, it took over a month. I reached out to Customer Service who was... See more

Company replied

Rated 2 out of 5 stars
Verified

Please secure your items by wrapping them in a secured tape or p-wrap around outside containers. My item was delivered in an unsecured box that looked like it was opened or used.

Rated 5 out of 5 stars

I have hard drives that I’ve accumulated for decades. For some reason, I knew I would have an opportunity to dig back into that data, to extract all those memories of my children and grandchildren. I... See more

Rated 3 out of 5 stars
Verified

The auto play feature did not work. Advertised as not needing to download anything to make it run. Had to resort to VLC app to make it work at all. Also laggy with frequent buffering when playing DVD.... See more

Rated 5 out of 5 stars
Verified

I'm dealing with a company that has great to outstanding products, that are top notch, that push the envelope and keep the competition in catch up mode. There is one area that you could improve on o... See more

Rated 5 out of 5 stars
Verified

Good products that allow saving of files, content, and data (memories in the form of photos, audio, video) from older devices so that they are preserved and not lost.

Rated 5 out of 5 stars

Any resolution that results in a in a positive outcome is considered a great experience in my books. Zilkee stepped up when needed, and I consider that to be great customer support. Thank you Zilkee f... See more

Rated 2 out of 5 stars
Verified

When asked about why you are selling non-Zilkee branded, third-party Chinese products and if I could return the product - I've been ghosted. No answer or response

Rated 5 out of 5 stars

I recently purchased a product from Zilkee.com, the product I purchased was as advertised, the delivery time was good, the product worked very well, and the cost of the product was good . I am genuine... See more

Company replied

Rated 5 out of 5 stars

Besides the issues that the local courier had with the delivery of the product on time, The product is excellent works as advertised, I tried it with different types of disks and I was able to acces... See more

Company replied

Rated 5 out of 5 stars
Verified

I would like to write a review in the future. I didn't have the opportunity to experience the products. Please remind me in a month or two.

Rated 3 out of 5 stars
Verified

The delivery company was horrible. They left the package at the front the gate. Anyone coming by could have pick it up and taken it. You need to change or ask the buyers how and they should deliver... See more

Company replied

Rated 5 out of 5 stars
Verified

Unbelievable and exceeds expectations. Even managed to save precious pictures that I thought got lost on a HD that had been deemed unsalvable by experts.

Rated 5 out of 5 stars
Verified

There was a short delay in getting what I ordered, but they let me know "At the time" I ordered, so I was expecting they delay. There's nothing like good customer service. Everything I ever ordered di... See more

Company replied

Rated 4 out of 5 stars
Verified

After the first unit was lost in transit, the company promptly got another coming to me and it's working as I expected.

Rated 5 out of 5 stars

Had a computer do the big death "cannot find operating system" error screen. Bought a new machine and figured what ever I hadn't backed up on the old machine was gone. Found Zilkee though a quick se... See more

Company replied

Rated 5 out of 5 stars
Verified

Being able to retrieve and save files and photos from a failed or old computer or hard drive is a great thing considering the alternative.

Rated 2 out of 5 stars
Verified

Have yet to find a laptop, phone'etc to recognize this portable cd reader/writer..so much for plug n play

Company replied

Rated 2 out of 5 stars
Verified

Instruction very brief, no conector for my HP laptop 4 T B disc only about 5 years old. May work but I can't try it

Company replied

Rated 3 out of 5 stars
Verified

Only issue is a wire was out of the power connection that I needed to reinstall. No biggie.

Rated 5 out of 5 stars
Verified

Awesome company. Product was as described and fast shipping. Especially around the holidays.

Rated 5 out of 5 stars
Verified

Easy to order. Fast international delivery. Device exactly as described. Good service and communication. Very happy. Thanks Zilkee!

Rated 5 out of 5 stars
Verified

Does exactly what it says and does it very efficiently. Very happy with my purchase.

Company replied

Rated 5 out of 5 stars
Verified

The product arrived very quickly and it did what it was supposed to do.

Company replied

Rated 5 out of 5 stars
Verified

Excellent. I bought the same item twice and happy with both. Thank you.

Company replied

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Company details

  1. #3 of 4 best companies in Computer Accessories Store
  2. #2 of 2 best companies in Computer Hardware Manufacturer
  3. #1 of 1 best companies in Data Recovery Service

Written by the company

Zilkee is a leading provider of hard drive recovery converters, offering cutting-edge technology to help customers recover lost data quickly and easily. With years of experience in the field, Zilkee has developed a reputation for outstanding customer service, reliability, and expertise. At Zilkee, our mission is to provide the best possible data recovery solutions to our customers, empowering them to regain control over their valuable digital assets. We understand the importance of data security and protection, and we are committed to delivering superior products that meet the highest industry standards. Whether you're a professional IT administrator or a casual computer user, Zilkee has the tools you need to safeguard your important data. Our hard drive recovery converters are designed to work seamlessly with a variety of systems and configurations, ensuring that you can recover your files quickly and easily, no matter what. At Zilkee, we pride ourselves on providing exceptional customer support, and we are committed to helping our customers every step of the way. From product installation to troubleshooting and technical support, our experienced and knowledgeable team is here to help you get the most out of your Zilkee products. So if you're looking for a reliable and effective hard drive recovery converter, look no further than Zilkee. With our cutting-edge technology and unparalleled customer service, we are the trusted choice for data recovery solutions.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 67% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

I had a PC that failed to start up!

I had a PC that failed to start up, I have a computer guy that came out and sorted the problem short term, but it kept failing and i the end he suggested I buy a new desktop, which I did.
Inside my old tower were two 1Tb hard drives and one SSD drive, that I could not access anymore, until now.
I stripped down the old tower removing the drives and hooked each one up to the Zilkee Ultra Recovery Converter and found that I now have access to files and memories that I thought that I had lost.
I have not had the time to go through and systematically extract what I want to save to an external HD, but at least I know that I can do this when I do have the time.

October 20, 2025
Zilkee logo

Reply from Zilkee

We truly appreciate you taking the time to share your experience. We’re happy to know that we were able to help you regain access to valuable files and memories. Thank you for your trust and support! <3

Rated 5 out of 5 stars
Verified

Asset fullfill the expectation.

Asset fullfill the expectation.Delivery fast and fluent.
Contact HD for the invoice, reacts within the 12hrs.
Many thanks

October 8, 2025
Zilkee logo

Reply from Zilkee

Hi Didier, thanks for your feedback! We’re delighted the product met your expectations and that our team was able to assist you promptly. Your satisfaction means a lot to us! :-)

Rated 1 out of 5 stars
Verified

still awaiting product 6-7 weeks later

I received an order confirmation on 21 August, and here it is, the end of October, 6-7 weeks later and I still have not received my order.

August 21, 2025
Zilkee logo

Reply from Zilkee

Hi Todd, we’re very sorry for the long wait and truly appreciate your patience. Our support team will be in contact with you shortly to assist and ensure that the best possible solution is provided!

Rated 1 out of 5 stars

Bought Ultra converter

Bought Ultra converter - did not help my problem - NO RETURN POSSIBLE- buy from Amazon so you can return it - DON’T BUY FROM ZILKEE DIRECTLY

October 20, 2025
Unprompted review
Zilkee logo

Reply from Zilkee

Hi Stephen, we have requested your information so that we can assist you further.

Rated 5 out of 5 stars
Verified

Really quick service

Really quick service. From ordering to deliver. Well packed to prevent damage.

Haven’t used it yet so can’t comment of the operation side.

October 6, 2025
Zilkee logo

Reply from Zilkee

Thank you for your kind feedback! We’re glad to hear your order arrived quickly and safely. We hope you’ll be just as satisfied once you’ve had a chance to use it! :-)

Rated 5 out of 5 stars
Verified

Memories

Very good.I recommend it.

October 10, 2025
Zilkee logo

Reply from Zilkee

Thanks for your feedback and recommendation! It means a lot to us! <3

Rated 1 out of 5 stars
Verified

The company sent the wrong product and…

The company sent the wrong product and instead of accepting my explanation and providing the refund they delayed by asking for more details and photos. It's been nearly a week since I sent photos and asked again for the refund (well within the 90 day window.
Impossible to get timely responses.

October 9, 2025
Zilkee logo

Reply from Zilkee

We’re so sorry that you received an incorrect item. Please know that we’ve already processed a full refund for your order.

If you have any questions or concerns, feel free to reach out to our support team, they’ll be happy to assist you.

Thank you and have a great day!

Rated 5 out of 5 stars
Verified

Great Customer Service

There was a short delay in getting what I ordered, but they let me know "At the time" I ordered, so I was expecting they delay. There's nothing like good customer service. Everything I ever ordered did what I ordered it to do. Thanks.

October 9, 2025
Zilkee logo

Reply from Zilkee

We truly appreciate your patience and understanding regarding the delay. It’s great to hear that our service and products met your expectations. Thank you for your continued trust! <3

Rated 1 out of 5 stars
Verified

The product you sold me doesn't do…

The product you sold me doesn't do anything further more I saw a review on YouTube saying I've been had I requested a refund

October 5, 2025
Zilkee logo

Reply from Zilkee

Hi Mark, our support team sent you an email on October 13, but we haven’t received a response yet. We’re really sorry to hear that the device didn’t work for you. Our technical team will be reaching out again shortly, and we hope we can still help you recover your files. Thank you for your patience🙏

Rated 5 out of 5 stars
Verified

Prof

Providing the tools for success

August 12, 2025
Zilkee logo

Reply from Zilkee

Appreciate the feedback! We are happy to serve you :-)

Rated 5 out of 5 stars
Verified

Excellent

Excellent. I bought the same item twice and happy with both. Thank you.

September 22, 2025
Zilkee logo

Reply from Zilkee

Hi Lan, we're so happy to hear it worked perfectly for you! We look forward to serving you again in the future :-)

Rated 1 out of 5 stars
Verified

Product not received

Product not received

September 23, 2025
Zilkee logo

Reply from Zilkee

Hi Domenico, our support team has already sent you an email with the details of your in-transit package. We truly apologize for the delay. Our usual delivery timeframe is 7–14 days, but it may take a bit longer since you’re outside the US. We kindly ask for your patience and understanding. Thank you so much and we hope you have a great day!

Rated 1 out of 5 stars
Verified

Disappointed!

Bought one
Took the HD out of my old laptop, plug it in
but it couldn't read it.

I am a bit disappointed as they promise a lot on their ads.

August 26, 2025
Zilkee logo

Reply from Zilkee

Have you had the chance to connect with our support team yet? Sometimes it might just be a compatibility issue or, on rare occasions, a faulty unit. Either way, we’ll be more than happy to assist you with an exchange or a refund, whichever works best for you. Our friendly support team will also be reaching out from support@zilkee.com to help get this sorted quickly.

Rated 1 out of 5 stars
Verified

The information about how the converter…

The information about how the converter works was misleading. It will not match to my computer.

August 18, 2025
Zilkee logo

Reply from Zilkee

I believe you did receive the correct item. Have you had a chance to reach out to our support team? Sometimes it could be a compatibility issue or a rare faulty unit. Either way, we’d be happy to help with an exchange or refund. Please feel free to email us at support@zilkee.com so we can sort this out for you.

Rated 1 out of 5 stars
Verified

I have not received my order

I have not received my order. you say I have received it. The post office saysd I have received it. BUT I HAVE NOT RECEIVED IT!!!!

August 21, 2025
Zilkee logo

Reply from Zilkee

Hi! We checked our records and saw that your package was already delivered, and you also confirmed the delivery through our email support last September 5. We apologize for the delay and inconvenience and we’d really appreciate it if you could update your review to reflect this. Thanks so much, and have a great day!

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