issuu Reviews 1,363

I WAS AN ACTIVE MEMBER OF ISSUU for years until you raised the prices. I decided to re-instate my membership and ISSUU double billed me. Not good.

Alessia responded within an hour of my request for help. The problem appears to be resolved.

Professional answers, quick reactions! Great people. Thanks to you, all!

I’d like to thank the Issuu support team for their quick and helpful response. Even though my situation was a bit complicated, you took the time to look into it thoroughly and guided me toward a positive solution.
I truly appreciate your efficiency and dedication — it made a big difference. Thank you!

I had to reach out several times, but the consultant was helpful and in the end my problem was fixed. Thanks.

Andy in billing was extremely helpful and was very prompt at replying. Excellent service and support.

I reached out to issuu about a problem I was having with my portfolio link. I was super frustrated and Alessia helped out and fixed the problem immediately. I also learned a better way of updating it so that was super helpful. Overall she and her team were very helpful and responsive.

They were really fast to respond, very sweet and helped me immediately.

Understanding my problems, a quick help, a humanś base support

I uploaded one single PDF to Issuu — nothing fancy, just testing their platform.
A few days later I received a $5,000 invoice for their “Teams” plan.
I never selected or confirmed any paid subscription. Luckily, VISA blocked the payment before it went through.
I’m not calling it fraud, but let’s say their upgrade process is… creatively automated.
No harm done, except for a sleepless night and a brand-new credit card.
Advice: if you ever try Issuu, double-check every button and every “free trial.”
You might be one click away from an unexpected executive-level plan.

The site is constantly down - despite paying many, many times more than last year for the service. As others have said, this is a total rip off now. The new owners need to fix this problem - there is NO WAY TO CONTACT CUSTOMER SERVICE when their site is down. Terrible.

If I could give this company less than one star I would .. about 10 days ago I was signing up for a small newsletter from Key West Florida and the next thing I knew they have been charging me $5,400 through PayPal. They have absolutely no way that you can speak to a human. This company is a total scam. I have reached out any way I can and nobody will respond. I have reported them to PayPal and I will be reporting them to the FBI. Do not use this company. There is no way that they want to deal with anybody. If somebody from this company could reach out to me I would appreciate it. 315-708-2696. Do not use this company

IT IS A SCAM, BE CAREFUL! This company is nothing but a scam. They charged me MORE than $2,500 without any prior notice and gave me no way to request a refund.
There is no customer support line, only automated AI replies. No humans!!
Do not purchase or use anything related to this company, it’s a complete scam. WE SHOULD ALL SUE THEM!

I canceled my subscription OVER a year ago and Issuu is still deducting fees from my account. It is impossible to reach anyone at the company to resolve the “issue.” I’ve sent numerous email messages with no replies. I am done.

Stay away! This company is a complete scam. They just raised my rate by more than $2,000 dollars without any previous notice, charged my card, and gave me no way whatsoever to cancel and get a refund. There is no customer service phone number, and the entire website and email customer service is done via AI. No humans on board! The plane has no captain! It is a steal machine. A complete scam. Do not buy or use anything related to this company!

ISSUU API stopped working 4 days ago. So far noboby at ISSUU seems to care. Their AI chatbot is the only way to contact them - and it doesn´t deliver any useful help.

I would have prefered to talk directly to ISSUU Customer Service - but customer service does not exist ...

I just received an email from Issuu informing me that our current Premium plan will be phased out and replaced with a new Unlimited plan. The email says the new plan is “30% cheaper than the current optimum plan” — which already sounded suspicious.

After checking my actual costs, the numbers are shocking:

My old Premium plan cost $336 per year.

The new Unlimited plan defaults to $188 per month (when billed annually), which equals $2,256 per year.

If billed monthly, it’s $269 per month.

That’s a price increase of over 600% — completely unacceptable. The wording in the email is also very misleading, as it compares annual pricing to monthly pricing while presenting it as a discount. Many users could easily overlook this and end up autorenewed at this absurd price.

We don’t need or want extra features — this feels like pure greed.
Watch out! I already see other people mentioning they got charged because they didn’t cancel in time.

Issuu have raised our sub from $480 to $2710 and drawn down the DD without notice. This is theft. I am now stuck in a circular robot chat which closes before it is resolved. Has anyone had any success in reaching a human being or a regulator to complain?

Automatically, and without approval, Issuu changed the product I was subscribed to and increased the fee from $500 to over $2500. And you can only deal with AI Bots for resolution.

This company allowed someone to upload a PDF of my 288 page, copyrighted book WITHOUT MY PERMISSION.
They have yet to take it down. This is ILLEGAL.
Be sure to check if you are an author. They are a scam.