Membership

What are the Terms & Conditions for the app?

You can read the Terms & Conditions for usage of the app here .


The Terms & Conditions detail the terms of usage when you download and use the app, as well as how it works. It also describes your responsibilities as a user, and what responsibilities we bear as a supplier of the app and its functions.

Similar questions

Why can’t I see my booking in the app?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

Can I use a Service Station if haven’t booked via the website?

Why do I see a different booking number in the app than is listed on my confirmation?

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

Where can I find terms & conditions for the membership?

Can I pay for additional expenses when I check out using a Service Station?

What are the cancellation terms?

What are the terms and conditions for digital gift cards?

Do I get Spenn if I have a reservation but do not check in?

How can I update my personal information in the app?

When and where in the app can I find the restaurant voucher I receive as a member?

How can I add minibar expenses to my bill?

Are there age limits at the hotels?

How can I copy my membership number in the app?

How do you ensure compliance with GDPR and how do you use my personal information?

What terms and conditions apply when I use the website and/or the app?

Does the hotel I'm staying at have mobile keys?

Why can’t I find my booking in the app?

I have several bookings in my name - can I use a Service Station?

Can I get the app in my own language?

Where can I view my membership period and find information about when my Spenn expire?

Contact us

You are always welcome to contact us directly.

Monday - Friday:

8am - 8pm

Saturday:

9am - 5pm

Sundays and bank holidays:

Closed

More contact options