Wondering what’s next for customer experience? The on-demand recording of our top rated Ignite session Drive agentic CX with what’s new in Dynamics 365 for sales and service is now live. Discover how agentic AI is reshaping customer experiences to boost revenue and improve CSAT—plus real-world lessons from early adopters and Microsoft’s latest CRM and CCaaS innovations. Featuring Devasena Rajamohan, Karan Nigam, Aurelien Pichon (Visa), and Pia Cedendahl (Sandvik Coromant). 🎥 Watch the session on demand: https://msft.it/6040tmJpn
About us
Keep up on the latest news and events for Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives you the agility to deliver operational excellence and delight every customer.
- Website
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http://www.dynamics.com
External link for Microsoft Dynamics 365
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- Redmond, Washington
Updates
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Stop chasing dead ends. Let AI qualify leads while you close deals. Learn more about Sales Qualification Agent in Dynamics 365 Sales: https://msft.it/6048tcAQu
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A new era is here: agentic business applications that interpret, act, and optimize continuously. Explore how Dynamics 365 and AI reshape operations across the Microsoft Cloud: https://msft.it/6044tcjXa
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The era of passive systems is over. AI agents transform data into actionable insights—boosting capacity, cutting costs, and surfacing key information for smarter decisions. Frontier Firms are leading the charge. Will you join them? Learn more: https://msft.it/6049tiqXc
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Frontier Firms are redefining business with AI. Copilot now brings role-based solutions for sales, service, and finance—boosting productivity without disrupting flow. Learn more: https://msft.it/6040t99X6
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Join us for the Customer Contact Week Digital (CCW Digital) seminar series on Dec 9: Tech vs. Humanity: Redefining the Agent Role. Hear from John Mitchelson and Emily Lago Anderson on: Inside Microsoft’s Contact Center: How AI Is Elevating, Not Replacing, Service Teams. Register here: https://msft.it/6048t5EpY
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Microsoft is named a Leader in three 2025 Gartner® Magic Quadrant™ reports: 🔹 Cloud ERP for Service-Centric Enterprises 🔹 Cloud ERP for Product-Centric Enterprises 🔹 Cloud ERP Finance We believe this recognition reflects our strengths in AI automation, customer innovation, and global reach. We help businesses be future-ready. Learn more: https://msft.it/6048tjtCY
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Ready to transform your contact center? Join us for the Dynamics 365 Contact Center with Microsoft Teams Phone series and unlock seamless telephony integration, AI-powered workflows, and next-gen customer experiences. ✅ Learn how Teams Phone extensibility maximizes your investment ✅ Explore practical steps to modernize your contact center ✅ Get insights from experts on delivering exceptional service 📅 Upcoming sessions: Dec 3: Teams Phone extensibility for Dynamics 365 Contact Center Dec 10: Getting started with Dynamics 365 Contact Center Register now and elevate your customer engagement: https://msft.it/6043tjctL
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With Sales Agent in Microsoft 365 Copilot, EY is reimagining CRM and enhancing how 400,000 professionals build trust globally. Read the story: https://msft.it/6047trEaX #MSIgnite
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Ignite 2025 marks a new chapter for agentic business apps. Introducing the Sales Development Agent—coming to the Frontier Program this December. Scale sales, drive pipeline growth, and unlock secure, real-time data access with new MCP server innovations across Dynamics 365 and Power Platform. It’s time to modernize workflows and accelerate innovation with agents. Join the Frontier Firm movement and see how agentic solutions can redefine your business transformation. Explore more here:https://msft.it/6047tRFL7
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