It was such a blast joining Dan O'Connell at Front for Untangled Ops. We got into why AI moved from a single-player game to a multiplayer one, how I can tell real AI infrastructure from a wrapper, and who is accountable in 18 months when the handoff breaks. They also had me playing Snake the whole time. I warned them. Link in the comments
Accountability is test for real infrastructure. If team cannot reconstruct which agent made decision, what data it used, and who could override it, handoff has already failed. Multiplayer AI needs shared event history and explicit owner per customer outcome.
Editing goes brazy I can already tell
Great video Grace
https://front.com/untangled-ops?utm_source=linkedin&utm_medium=social&utm_campaign=20260813_untangled-ops-grace-gong_awareness_global