Top-Tier Support

Frontline advice, fresh perspective, and the occasional hot take — from one customer support lead to another

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Created by

Kenji Hayward

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Published on May 27, 2026
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The Coordination Tax: why your best support people are burning out on invisible…

Kenji Hayward on LinkedIn

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Published on Apr 23, 2026
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What if support didn't exist?

Kenji Hayward on LinkedIn

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Published on Jan 5, 2026
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Four CX predictions that will separate winners from losers in 2026

Kenji Hayward on LinkedIn

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Published on Dec 8, 2025
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The rise of Slack support: Why your customers expect it (and how to deliver it…

Kenji Hayward on LinkedIn

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Published on Nov 27, 2025
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Support Is the Strategy (chapter one)

Kenji Hayward on LinkedIn

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